Sorry to say, but the new spa area and the old hotel are from two different worlds! The spa was nice and stylish, but staying in the hotel ruined the experience. It almost seemed like these two facilites would be owned and run by two different owners. The hotel seems more like a motel, even though the price was as high as in a luxury spa hotel.
We stayed one night in late January, and it was certainly low season and most of the hotel was empty. Still, we were given a worst room ever with very ugly view over the parking lot. So, unless you pay for superior, don't expect a lake-side room.
The room had very old and worn-out decor and it was in fact very dirty. The bathroom was worst with plastic floors in 70s colours and dark mold in the shower. The minibar was removed (there was supposed to be a vending machine for cold drinks in the hall, but it was, surprise, surprise broken. Two soft drinks from the bar cost almost 10 euros), the chair had visible stains and the remote control was greasy. The hotel book has ads on pre-Christmas parties in late January and some information in the book was dated.
The service in the hotel reminded me of a hotel school. Once we entered the spa we found out that you needed coins for the lockers, so we had to return to the room to get that. The spa was nice, but minor details spoiled it a bit, like the fact that hot and cold walking pools were neither hot nor cold but kind of luke warm.
A friend had adviced us not to dine in the hotel. Well, we did, as walking several kms into the town during a snow storm did not appeal.A big mistake. I'm not particularly picky, but the food was worse than in a gas station cafeteria. I ordered Devil's chicken with risotto and got obviously frozen food warmed in a microwave. "The devil's chicen" (19 euros) was plain chicken with industrially made sweet chili souce. The "risotto" was actually just risella - plain boiled rice, not other incredients added. We complained to the waiter, but she explained that the "chef" had answered that the risotto was made "according to the instructions". First, I serioudly doubt that there was a chef, secondly, I'm sure the rice was boiled according to the instructions in the box. This, however, does not make it a risotto. I was surprised that we were not given any refund or even free cup of coffee. I just checked the menu and noticed that they have luckily changed the menu to include "vegetable rice" instead of risotto.
The best was yet to come. We returned to our room and were ready to go to sleep. Unfortunately my husband touched the light switch and almost got an electric shock. All the electricity and lights in the room (and in fact the entire wing) were out. The reception gave us another room next door, but changing rooms and collecting our things in dark at 1 am in the night did not exactly meet my expectations of a hotel room that we paid 130 euros in a small town out of season. We would have assumed a better room and a refund for this, but the new room was as bad as the original. The mold issue was also evident and no wonder there was problems with electricity - the lamp in the new room was wierdly fixed with a regular tape. Not very safe. We got a refund of 9 euros when cheking out, but it was still clearly overpriced for what it was.
Just a hint: for the same price you pay for Kumpeli hotel standard (more like economy) room, you will get a luxury hotel in Helsinki or a room in a proper spa hotel like Långvik in Kirkkonummi. Can't believe such a hotel is still up and running. A majority of spa guest seemed to be day-visitors, a wise and recommended strategy. Go for the spa if you are in town, but stay somewhere else, such as Scandic Vierumäki. Dine in Kettu and Kana in Heinola town centre and forget the restaurant in Kumpeli.
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