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“Disaster” 2 of 5 stars
Review of Cronin's Cafe & Guesthouse

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Cronin's Cafe & Guesthouse
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Cronin's Cafe & Guesthouse
Kausantie 4, Heinola 18600 , Finland   |  
Hotel amenities
Ranked #2 of 2 Heinola B&B and Inns
Schweich, Germany
1 review
2 helpful votes 2 helpful votes
“Disaster”
2 of 5 stars Reviewed August 1, 2011

Definitely we do not recommend. The property is situated close to very noisy road and kind of manufacture. High prices not relevant to service level which is in fact very poor. The staff is not communicative and not interested in guests. Quite poor breakfasts. The restaurant is open in undefined hours. In fact the opening hours are pure fiction. Rooms cleanliness needs to be improved dramatically as well as in restaurant! They require payment in advance which is understandable because otherwise they would risk a lack of payment for such a service. Do not be fooled by the pictures on their website. They look much better than in reality.

  • Stayed July 2011, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller68Finland, Owner at Cronin's Cafe & Guesthouse, responded to this review, August 19, 2011
I must admit I was suprised to read this review and shocked of course- it is very rarely we get this kind of stongly negative feedback. Normally we've been told our rooms are very clean etc.- we had this summer some practicants working, maybe they didn't pay attention to all the rules and regulations we have about cleaning? Of course it it the managements job to control this, and I'm very sorry if this didn't happen.We have sometimes private parties booked in our restaurants, which is the reason we weren't opened: normally the opening hours are quite regular in the summertime. We do not require advance payment (if not a big event in town etc.), and at arrival the client has an option to give a credit card number and then pay at departure (this is normal in hotel business), but normally it is easier to pay straight away at arrival. The pictures are real and not a bit changed even in colours or anything. We have 6 rooms all differently furnished. I have taken the pictures myself and I think they are exacly as this house looks like. I am truly sorry that our guesthouse didn't fulfill your expectations, but I wish you would have said it at the hotel and not afterwards anonymous at web, some things could have been solved then, there's not much to do afterwards, but just to say sorry..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first

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Additional Information about Cronin's Cafe & Guesthouse

Address: Kausantie 4, Heinola 18600 , Finland
Location: Finland > Western Finland > Heinola
Amenities:
Free Parking
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Heinola
Price Range (Based on Average Rates): $$
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