My room was on the 2nd floor, but is close to the ground floor. A half hour after I got situated in my room, I noticed that the patio door was broken and would not lock. My room was adjacent to a short bldg that was equal in height to my room and maybe only 6 ft away. Someone easily could've climbed up on the other bldg's roof or onto my patio w/ no problems. I called and they said they would fix it while I was out. I came back and they had actually placed a stick behind the door that opened instead of fixing the door lock. The stick was too long so I had to mess w/ it to get it tucked under a piece of metal to actually hold the door shut. Also, when I booked this room online, they said they gave complimentary breakfast. When I asked about it, I was told that it wasn't free, it was $11 something. I thought maybe it was my mistake so when I got up to my room, I looked again, and there it was in plain writing "Complimentary breakfast". I called down and talked to the front desk girl again who told me that they are not responsible for what a 3rd party advertises. I told her they were responsible enough to take my reservatione and my money. I asked to talk to the manager, she told me he wasn't there. I asked to leave him a message to call me back, and she told me it'd be easier if I called him tomorrow b/c he's too busy and doesn't have time to call people, b/c he never even calls her back. I told her she needed to find a new profession. I left a vm for him to call me, and by noon the next day, I had not heard from him. I called him again, and he said he hadn't yet checked his vm. So, he's the mgr and he doesn't check his vm first thing in the mornings to see if there were any issues the night before. Nice! I told him about the situation, and he said, 3 times, "I will give you breakfast tomorrow, but it is not our policy." So, he was trying to make it clear that he was doing ME a favor! I was and still am shocked! I would NOT recommend this hotel and would rather stay in my car the next time I'm in Schaumburg than to ever give them my money again!
- Official Description (provided by the hotel):
- BEST WESTERN Hotel Schaumburg has been the gathering point in the heart of Holstebro since 1852. Inside the hotel the unrivalled Restaurant Schaumburg and our Scottish pub. Free access to "Waterworld". Free wireless internet and free parking. ... more less
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