We stayed here for 2 nights. On arrival check-in was fast and professional (I deliberately avoid the word "friendly"). At the first glance, our room looked great Indeed, it was very large, same as the bathroom with bathtube and shower. But there was a strong unidentifiable smell in the room. No chance to open windows, not only that they didn't open, the view was towards the inside of the building (view on the lobby). The free mini-bar included nothing but water. For a newly build hotel, there is inappropriate noise insulation.
The swimming pool is great except that no towels were provided and no one was around to ask for. There is no fitness center in this hotel.
The arrangement of the breakfast room is not very convenient as the space around the buffet is too limited. The food provided is ok with regard to choice and quality, nothing more. At a price of 25Euro, I have seen much better, even in Belgium. Service is close to zero. You are not looked after at all and if you need coffee or want to place an order, you have to attract attention. This is not what you expect from an hotel of this category and price.
Check out was like check in, no question about our stay, the bill was handed to me, the credit card charged, no "goodbye" no "safe journey".
I do not intend to return to this hotel. The price is in no relation to service and quality.
- Also Known As:
- La Reserve Hotel Knokke-Heist
- Official Description (provided by the hotel):
- Welcome in the new hotel La Réserve in Knokke-Heist! Following one of the greatest hotel reconstructions in Knokke's history, La Réserve once again takes its place in the most glamorous city at the Flemish coastal side. The new five-star hotel La Réserve is the largest in Knokke-Heist with 110 rooms including 2 suites, 2 restaurants, a bar, 5 meeting rooms, 1 ballroom, a spa with indoor pool, wellness and beauty facilities. Situated at the borders of the Victory Lake and only a few steps away from the North Sea, high-class shopping and dining, La Réserve is looking forward to welcoming you back in the utmost exclusive part of Belgium! La Réserve - An icon since 1949. ... more less
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