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“The view was only outshone by the customer service” 5 of 5 stars
Review of Grand Hotel Lienz

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Grand Hotel Lienz
5.0 of 5 Hotel   |   Fanny Wibmer Peditstrasse 2, Lienz A-9900, Austria   |  
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Ranked #1 of 8 Hotels in Lienz
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“The view was only outshone by the customer service”
5 of 5 stars Reviewed April 25, 2010

We happened upon the Grand Hotel in Lienz by total accident - basically followed the signs - but what a great surprise! Sure it was off-season, and sure the restaurant wasn't fully-functioning, but we received impeccable service from everyone from the friendly face at the front counter to the parking attendant and wait staff. They answered our questions, interpreted and translated for us, provided us with great local information and made us feel like we were the most important people in the world during our two-night stay.

Lasting impressions center on the vibrant colors - both inside the Grand Hotel and out. Inside our room was made up in brilliant lemon and olive and had one of the nicest bathrooms I've seen in a hotel for awhile. Similar bold colors were repeated in the lobby and lounge areas as well as the breakfast nook. And the outside views were just spectacular! Snow-capped mountain peaks, a rolling river, charming Austrian homes and churches and even a castle provided a panoramic painting come to life.

Add in a full-service spa, great central location, attention to detail and a general ambiance of comfortable luxury, and you have a fabulous stay at the Grand Hotel in Lienz!

We can't wait to get back and see what she has to offer during other times of the year.

Stayed April 2010, traveled as a couple
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209 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 18, 2010

We stayed for a skiing weekend in Lienz, and in choosing the hotel relied on a friend's recommendation (who stayed in Lienz, but not in this hotel) and the hotel's website.

The hotel's website represent well what one can expect in the hotel - you will not be disappointed.

The service was excellent, all the members of the staff were nice, and we felt welcome.

The prices are not very high for a hotel of such class (obviously, hotel of such class would command much higher prices in the more expensive destination).

The reception desk was very fair in pricing our stay, for example we were offered a lower promotional price even after initially booking at a higher one, and a single stay in a double room (for one member of our party) was charged at 1/2 the regular double room price.

Garage and internet are free, and the wellnes centre (including a heated indoor and outdoor pool) are nice.

I would recommend paying a small extra for a south (river) facing rooms.

Lienz itself being very charming, I would recommend it for a skiing weekend or a week, especially if there are travelers in the group who do not ski (on the other hand, pistes are not as attractive as the ones we experienced in e.g. St. Anton, Ischgl or Schladming - but you better see for such a review on a specialised site).

I would highly recommend this hotel.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birmingham UK
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2010

service was superb, from the moment we arrived until the morning we left

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Lienz

Address: Fanny Wibmer Peditstrasse 2, Lienz A-9900, Austria
Phone Number:
Location: Austria > Austrian Alps > Tirol > Lienz
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Lienz
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Lienz 5*
Number of rooms: 76
Official Description (provided by the hotel):
New Grand Hotel with high aspirations: The Grand Hotel Lienz is your hotel of choice if you are looking for elegance, flair and class. This newly built hotel, a gleaming gem in East Tyrol, has already fulfilled its expectation to mix modern and tradition in its beautiful architecture.In southern Austria, neighbouring Italy, framed by Austria's tallest mountains, the Grossglockner and the Lienz Dolomites, you will find the 5 Star Grand Hotel Lienz. Surrounded by stunning mountain scenery, enjoy the exclusive ambiance of the Grand Hotel Lienz with gourmet cuisine, medical wellness of the highest level, as well as a spacious spa oasis for the soul, and not forgetting top service. Our guests can expect an atmosphere in which nearly every one of your wishes is granted before you even have to ask. With the chic and stylish decor, elegant and spacious rooms & suites providing the highest level of comfort with their lavish furnishings and facilities. ... more   less 
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