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“Dining room of Mercure - lousy!” 2 of 5 stars
Review of Mallows Restaurant

Mallows Restaurant
8 Tonbridge Road | Mercure Tunbridge Wells Hotel, Pembury, Royal Tunbridge Wells TN2 4QL, England
(+44)844/8159074
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Ranked #6 of 7 Restaurants in Pembury
Cuisines: International
Restaurant details
Melbourne, Australia
Contributor
13 reviews 13 reviews
8 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Dining room of Mercure - lousy!”
2 of 5 stars Reviewed April 29, 2012

Very poor food. Undercooked pork on our entire table of 6. No satisfaction.
We were in a coach tour of older persons and we felt like we didnt exist.
We think they thought they could get away with poor quality food with older people!

  • Visited April 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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5 reviews from our community

Visitor rating
    1
    1
    1
    2
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
“You do a set menu not a carvery make that clear to customers”
3 of 5 stars Reviewed March 4, 2012 via mobile

You advertise a carvery on your website and the 6ft sign out side. After visiting your resturant it was clear its just a set menu and not a very good one at that. Make that clear to your customers in future for less disappointment

    • 3 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Never again!”
2 of 5 stars Reviewed March 4, 2012 via mobile

Myself and my partner drove past the mercure in pembury and saw a 6ft sign outside advertising a sunday CARVERY for £6.99. We then went home and called the hotel to book a table for the CARVERY for the following sunday, the person that answered the phone said yes there were tables available for the CARVERY so we booked, on the sunday my partner called the hotel to find out what meat would be served and we were told beef, pork and salmon, on arrival the staff were very pleasant and well presented BUT a lady came over and handed us a menu?? Now I've been to a lot of CARVERYS and have never needed a menu so I questioned the lady and she told us that they no longer do a CARVERY only a set menu! Myself and my partner called the hotel twice prior to going and both times the staff failed to tell us this information!! Then we got to the meal, the pork was chewy, the veg was rock hard, there were only 2 potatoes and the portions were minuscule...never again!

    • 2 of 5 stars Value
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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