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“Bad service” 2 of 5 stars
Review of Adrak Summer Sand Hill Resort

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Adrak Summer Sand Hill Resort
Vagamon 685501, India (Formerly Summer Sand Hill Resort & Ayurvedic Centre)   |  
Hotel amenities
Ranked #2 of 2 Hotels in Vagamon
Thiruvananthapuram (Trivandrum), India
1 review
7 helpful votes 7 helpful votes
“Bad service”
2 of 5 stars Reviewed May 31, 2010

I hadnt stayed there, but we had gone to their restaurant for lunch which was a terrible experience. As we were late for lunch, the security in summer sands told us only veg meals were available, as we were fine with it we had gone to the resturant. As we entered the restuarant no one was there, later after 10-15 mins we saw a waiter coming as he was about to hit us. He showed us a table and asked us to sit there as that table was not neat we had suggested for another table and the reply from the waiter was as there is only 5 pax u can either take this table or the table in the corner and is not suppose to sit in other table and too in a impolite way. We adjusted all those manner and asked him to bring food that time he said only snacks were available but when we told that the security had informed that lunch was available the response from him was that he hasnt said that he doesnt want to know all those. The waiter's attitude was completely unacceptable and wen informed to rectify his attitude he arrogantly replied that he is not willing to change his attitude. We raised this complaint to the GM and he had apologised to us. But such high attitude waiters will surely put down the good name of a resort.

  • Stayed May 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Traveler rating
    9
    11
    2
    3
    4
See reviews for
15
6
1
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Any
English first
bangalore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 3, 2010

Hi guys!!! Summer Sand Hill Resort is perfect place for weekend or for holiday with your family. If you plan for outing out of the city, your business and traffic…. summer sand is one place where you can relax with your family and also enjoy ayurvedic magic..... It’s fresh, green and healthy everywhere with aroma of ayurvedic ... I personally feel once year to summer sand will keep out of all pollution u take in city every day.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed April 12, 2010

Good
01. Resort style and landscaping is perfect
02. Idea behind the kerala architecture need to be appreciated
03. Quite echo friendly resort
04. Well maintained gardens (You can see the wild flowers over there)
05. Good staff (Reception)
06. Credit cards accepted (We give cash)
Bad
01. Poor room condition
02. Un cleaned bath towels (You can see stains on that)
03. TV was not working
04. No proper road (Asphalt) to this resort, its an off road for 30 meter, the way will eat your cars tyre
05. No FAN in the restaurant and poor design of restaurant (In a closed room)

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Adrak Summer Sand Hill Resort

Address: Vagamon 685501, India (Formerly Summer Sand Hill Resort & Ayurvedic Centre)
Location: India > Kerala > Vagamon
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service
Hotel Style:
Ranked #2 of 2 Hotels in Vagamon
Price Range (Based on Average Rates): $
Number of rooms: 22
Reservation Options:
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Also Known As:
Adrak Summer Sand Hill Resort Vagamon, Kerala

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