Stayed at the Rica Arctic Hotel for 4 nights from 10th February 2013.
Upon arrival at Kirkenes airport I was absolutely devastated to find that my suitcase hadn’t arrived. Upon reporting it to a very unhelpful guy at the airport, I couldn’t help but get the impression that it was a common occurrence.
When checking in at the hotel, I asked the receptionist if there was anything she could do to help, even if only the offer of a toothbrush!! However, I was faced with the comment ‘Its not my problem’.
When I eventually decided to retire for the night, after making numerous calls re my luggage, imagine my horror when I turned back the bed to find a VERY large blood stain on the mattress topper. How this was not spotted when changing the bed I have no idea, as it was clearly visible through the sheet.
We booked an upgraded ‘Superior’ room which overlooked the front and the town square. The room was functional but clearly lacked hanging space and there were no drawers whatsoever for your other clothes. It struck me as clearly a ‘one night’ stay place.
Previous Norway hotel experiences have always had an heated bathroom floor, but there was no such luxury here. However, in defence, the shower was very good.
As part of the ‘Superior’ room, they provided bathrobes and a mini bar which had to be paid for as extra. Otherwise, on looking through other room doors in passing, I could see no difference.
Breakfast was an OK experience, acceptable choice, but hot food was cold. Also one morning, someone dropped food on the floor which was left there all through breakfast for people to tread into the carpet.
As we had only booked bed and breakfast, we decided to eat out at other times.
While we were there the hotel was also without water for about 12 hours. No flushing toilets, etc.
Trying to find a positive note, there was free coffee available in the lounge and you were able to use a computer and printer, placed in a dark corner, to book online for your return flight. A light on my mobile phone came in very handy!!
We booked several trips directly through Pasvikturist in Kirkenes and dealt with a very helpful lady there called Monika. Well recommended. Give them a try.
As previously reported, eating and drinking out is very expensive in Norway. One night we went to the Surf and Turf as it had good reports. Yes the food was very good, but 2 burger and chips, one beer and one small wine, came to approx £70. A baguette from the local petrol garage was £17.
Would I go back to this hotel again…. Probably not. I would chose the ’No 1’ hotel in Kirkenes.
Be aware... Stayed in room 224 which took the door approx 3 minutes to self lock. Dont walk away wi...
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