We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful Experience!” 5 of 5 stars
Review of As Cascatas Golf Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added As Cascatas Golf Resort & Spa to your Saves list
As Cascatas Golf Resort & Spa
5.0 of 5 Hotel   |   Rua do Brasil | Lote 4.11.1B, Vilamoura 8135, Portugal   |  
Hotel amenities
Ranked #5 of 36 Hotels in Vilamoura
Lead, South Dakota
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
“Wonderful Experience!”
5 of 5 stars Reviewed April 20, 2013

Two friends and I stayed at As Cascatas Golf Resort & Spa in April of 2013 and loved every minute of our stay. Our two-bedroom suite was beautiful and clean and far more than we could have ever expected. One of the highlights of our stay was the spa facility, which was incredible. We spent at least 3 hours there and wished we had had more time to enjoy it a second time. The staff was extremely friendly and helpful and later in the evening directed us to a wonderful Portuguese restaurant. We had a wonderful stay and would recommend this hotel without reservation! The three of us were thoroughly impressed!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales & Marketing at As Cascatas Golf Resort & Spa, responded to this review, April 27, 2013
Dear Guest,
Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

Thank you for you kind review and your compliments! So happy to hear you enjoyed our accommodations, facilities and resort! We hope to see you and your friends again in the near future!

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

116 reviews from our community

Traveler rating
    85
    17
    10
    2
    2
See reviews for
70
23
Solo
0
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
preston
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 12, 2012

We stayed here at the end of October 2012 and from the excellent greeting we received on reception to our departure 6 days later I felt exceptionally pleased with the standard and service that we received. Normally somewhere like this would be out of our price range but got a very good deal through hotels.com.

I know a lot of reviews ave already been submitted but if you are like me and tend to view the most recent posts in order to get an idea of where I will be staying I apologize in advance for any repetitions!!

We were shown to our one bedroomed ground floor apartment (10) by the very welcoming gentleman on reception who was very helpful and provided us with a map and directions to 3 different supermarkets. The apartments are fantastic and furnished to a very high quality. Nothing has been skimped on and there are bath robes and complimentary toiletries provided. Siemens appliances in the kitchen although no tea towels/dishcloths provided there is kitchen roll and although I did by some tablets for the dishwasher I don't think it was necessary to do that as they loaded it up and put it on when they came in to clean. Televisions in the lounge, bedroom and kitchen with a couple of BBC channels (1 & 2) along with Sky news.

I think the only down side to this place is having to pay for internet connection via a cable which can be a bit restrictive if you wanted to sit on your balcony with your laptop and no good if like me you have an ipad. However my daughter was quite happy to sit on the settee in the lounge to use her laptop. I find it very frustrating that a chain as large as the Hilton group cannot provide free wifi to all their customers as a 5 Euro charge per day for internet connection is unreasonable. There was only 'free' wifi available in the Hilton hotel reception, however this is my only negative point.

There was a problem with the speaker connected to the dvd player/home cinema system which couldn't be fixed so we were offered an upgrade to a two bedroomed apartment by way of compensation which was on the first floor (106). Another beautiful apartment furnished in the same way as the one on the ground floor. I had asked for a replacement speaker from another apartment but was informed they were all owned individually and therefore they could not take equipment from one apartment to another....but it wasn't a problem moving the short distance to the second apartment and we gained an extra bedroom and bathroom in the process!!

The outdoor pool for the use of the apartment guests is out of action for maintenance/cleaning until the end of March 2013 but you could still use the plentiful sun loungers around the pool or make use of the one next to the hotel.

We didn't really make any use of the facilities at the Hilton hotel other than the very good shuttle service offered down to the marina which we used several times. The last bus back is 9.30pm and demand was quite high even though we were visiting out of season. On one of the evenings they did put two mini buses on to help with the number of passengers. It is only a 5 minute drive and saves a few pounds in taxi fares. It is worth hiring a car though to get out and about or even to stock up at the supermarket. Jafers near the Marina has everything you could need at reasonable prices as well as fresh bread, pastries and a very good selection of fresh fruit. It's a good half hour pleasant walk down to the Marina but probably not a lot of fun in the hight of summer if you are laden down with heavy shopping bags.

It only cost us just over £40 for 6 days car rental and whilst it was only a basic Fiat Panda it did the job and it would cost you more than that to get a transfer to and from the airport. We only used about 20 Euros worth of fuel and it meant that we could get out and about. Driving is very good over there but I did have the benefit of a satnav to help me. Vilamoura is a lovely clean resort with a nice Marina and would return again.

Overall it was an excellent short break which was very relaxing and made better by the great service and standards offered. Whilst you can't always guarantee the weather on The Algarve at this time of year (we had 3 good days) if you just want to relax and chill out and can get a good deal this place is pretty hard to beat.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales & Marketing at As Cascatas Golf Resort & Spa, responded to this review, November 15, 2012
Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

We are so pleased to hear that you enjoyed your family stay with us so much. Glad you were content with the up-grade and apologies for the equipment not working properly. Great that you hired a car and got out and about, Vilamoura is a beautiful part of the Algarve and a must for exploring and sightseeing. Will pass on the wifi comments you made, to our management and see what we can do! We hope that we see you again in the near future!

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2012

I have stayed here twice over the last few months with my wife and eight month old baby boy.
The apartments are great and well kitted out.
The pools are nice and clean.
Nice gardens and you feel safe and secure.
Worth paying the 12 euros each breakfast. Open from 7.30 till 11am each day. High chairs for babies.
The real downside is its impossible to push a pram or wheelchair around the complex without going down a flight or two of stairs!!!!!! Twenty steps to climb with a pram is not good!!!!
Everyone complains yet nothing has been done!!!
Not good enough.
Also the patio umbrellas by the hotel restaurants have square metal bases and are lethal.
Three people whilst I was there lost toe nails on them. Yet round bases on others around the complex. They need changing.
Hotel food really expensive and mainly a buffet for 30odd euros each!
Go the marina or across to the golf course club house for a meal.
Golf club house has great really good priced food. And no problem taking the kids and no dress code worries.
Fernando the hotel golf coach is brill. Get a lesson booked well worth it.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2012

Just back from a 9 night stay feeling tottally refreshed, tanned, probably 2 stone heavier but completely satisfied with our stay here.. Fab staff, beautiful hotel, a bit dissapointed that "Cilantro" restaurant was closed though, as I had researched before we went and was more than looking forward to dining there.. On saying that, the restaurants in the marina are more than wonderful so we were'nt lacking choice there. A must if it's a relaxing break you a are looking for, I travelled with another single female and although we had a great laugh the fact that this is a family or couple orientated complex would make me think twice about booking here again...

Room Tip: We had a room facing the golf course, initally we thought we would be missing out on something not h...
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales & Marketing at As Cascatas Golf Resort & Spa, responded to this review, November 15, 2012
Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

So glad to hear you and your friend had a great holiday and enjoyed your stay with us here at As Cascatas. Sorry you didn’t have the opportunity to try the Cilantro restaurant, it’s a good reason to come back to try it! Look forward to seeing you again in the near future!

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 11, 2012

We returned for a fortnights holiday one we were so looking forward to. The room was small with poor air conditioning so we upgraded to a much nicer room at a cost.

The hotel we were told was full when we arrived one of the restaurants was shut, the pool bar closed after 4 days, sun beds were removed from the grassed area. Shuttles to the marina reduced and now charged for sun beds on the beach. The weather was beautiful so we tolerated all of the above. A corporate function led to customers being advised that half of the main pool area would be closed from 14.00 hours in fact it was from 10.00am upon complaining we were advised this is the transitional time for the hotel.

Unacceptable and very disappointed for a Hilton the morale to this story Sept although told the hotel is full clearly service suffers try the Crown Plaza or 4 Seasons we will be in future. Hilton Honours customers.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales & Marketing at As Cascatas Golf Resort & Spa, responded to this review, November 15, 2012
Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

I am sorry to hear about your disappointment regarding your stay. We are glad the weather was nice and that that still gave you the opportunity to enjoy our lovely sunny Algarve. We hope you will try As Cascatas again in the near future!

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 6, 2012

I have just returned from a 2 week stay at As Cascatas with my husband, son, his wife, and their children aged 7 Years and 15 months. We stayed in a 2 bed apartment which was very nice and reasonably equipped. Servicing the apartment was difficult for the staff because of the youngests sleep routine. However, on several occasions when the apartment had been serviced insufficient towels were left - not a good discovery when you have already got into the shower! Although the kitchen was well equipped with white goods, there were no tea towels to dry the toddlers bottles, cups and dishes that could not be put into the dishwasher. Initially, kitchen towels were supplied but that stopped half way through our stay. Other small niggles were that under the beds were filthy - only discovered this when looking for an earring. The bin in the shower room was broken and clattered every time you used it! Although there is a washing machine in the kitchen there is nowhere to hang clothes to dry (who wants to use the dryer in that sunshine - and what a waste of electricity!) and instructions state that you must not hang clothes on the balcony.

On 4 consecutive days the adult swimming pool had to be closed because someone had done a poo in it!

I found the staff on reception less than helpful, in fact on occasions bordering on rude.

On the positive the grounds were beautifully kept and a credit to the establishment. The pool area was also well kept. Paradise Island was rather expensive unless you stayed with your child. My granddaughter thoroughly enjoyed herself there, especially the zip wire!

Although the food was excellent it was a bit pricey.

The write-up states that there is a shuttle bus but this does get very busy and the queues quite lengthy. The pool bar closes at 5.30 which I felt was a little early. They had also run out of ice-cream and weren't planning on restocking as they were coming to the end of the season - a big disappointment for the children!

Nice - but I prefer the Four Seasons!

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales & Marketing at As Cascatas Golf Resort & Spa, responded to this review, November 15, 2012
Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

We are pleased to hear that the paradise island was enjoyed by your granddaughter and that the apartments and grounds were appreciated. I am sorry to hear about the rest of your stay and hope that you will return to As Cascatas again in the near future!

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed September 5, 2012

We have just visited As Cascatas Golf Resort & Spa for a stay of 10 days. This is first time I visit Algarve, so all was new as experience and impressions. The hotel complex is nice, but the description of images we had seen in our research do not present the full picture of what you should expect. Vilamoura is 20 min walk away. The area although advertised as suitable for stralls, is pretty unfriendly to walks. You need to watch out for 50km speeding cars, and bikes that are sharing the pedestrian area. All houses and complexes are enclosed with fences, so you end up walking through endless labyrinth.

As a start the apartments are in the same compound with Hilton, but they are a separate estate with a self-service I think in a positive way. What I was expecting to see is private flats, but the people bathing at the swimming pools were non-stop passing by our flat walking over the grass lawns, not a nice experience. Also none of the swimming pools are suitable for swimming, soaking is the main activity. However, if you come with kids, they would love them. I prefer more active holiday, so I was disappointed to see that the only activity around is the gym and maybe playing some golf. The gym is very basic and half of the equipment was out of service.

The complex is pretty secluded, so for a better experience I would advise renting a car. I needed to keep in touch with work, so the lack of internet wi-fi was an issue, and I had to buy myself a longer than 3m ethernet cable provided by the reception for 5EUR per day. Still the speed was an issue, and was not a great experience to wait for a buffering.

I think for me the biggest problem was the food options, as the restaurants in Hilton were not good enough and if you want to follow a healthy regime you need to stock up from some big supermarket, which is not in Vilamoura. It is still puzzling for me, why the complex is not offering catering service to its guests from a big supermarket, so their guests don't waste time on shopping for food. The food options at Vilamoura are around the Marina, but again the healthy options are very limited.

One positive I would like to factor is the amazing staff - always helpful and friendly.

Room Tip: Definitely opt in for double room, as they are more spacious.
See more room tips
  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales and Marketing at As Cascatas Golf Resort & Spa, responded to this review, November 15, 2012
Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

Thank you for your great review! We are glad to hear that the staff were amazing in regards to friendliness and service. Sorry to hear the gym wasn’t up to standard and we will look into it. We hope you return to As Cascatas again in the near future.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to As Cascatas Golf Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about As Cascatas Golf Resort & Spa

Address: Rua do Brasil | Lote 4.11.1B, Vilamoura 8135, Portugal
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Vilamoura
#5 Romantic Hotel in Vilamoura
#6 Family Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — As Cascatas Golf Resort & Spa 5*
Number of rooms: 69
Official Description (provided by the hotel):
This 5-star Suite complex is located in Vilamoura, with the Largest and most Luxury Suites in Vilamoura, within a unique resort set in five hectares of gardens, featuring three onsite restaurants, bars, kids club, six pools, a semi-indoor pool, Golf simulator, fitness centre, tennis and occasional live entertainment. Enjoy all the homely comforts in your Suite while having access to the service and facilities provided by one of the world’s leading luxury international hotel chains. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your As Cascatas Golf Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
As Cascatas Golf Resort And Spa
As Cascatas Golf Hotel Vilamoura
As Cascatas Hotel
As Cascatas Golf Resort & Spa Vilamoura, Portugal - Algarve

Owners: What's your side of the story?

If you own or manage As Cascatas Golf Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.