We returned for a fortnights holiday one we were so looking forward to. The room was small with poor air conditioning so we upgraded to a much nicer room at a cost.
The hotel we were told was full when we arrived one of the restaurants was shut, the pool bar closed after 4 days, sun beds were removed from the grassed area. Shuttles to the marina reduced and now charged for sun beds on the beach. The weather was beautiful so we tolerated all of the above. A corporate function led to customers being advised that half of the main pool area would be closed from 14.00 hours in fact it was from 10.00am upon complaining we were advised this is the transitional time for the hotel.
Unacceptable and very disappointed for a Hilton the morale to this story Sept although told the hotel is full clearly service suffers try the Crown Plaza or 4 Seasons we will be in future. Hilton Honours customers.
- Official Description (provided by the hotel):
- This 5-star Suite complex is located in Vilamoura, with the Largest and most Luxury Suites in Vilamoura, within a unique resort set in five hectares of gardens, featuring three onsite restaurants, bars, kids club, six pools, a semi-indoor pool, Golf simulator, fitness centre, tennis and occasional live entertainment. Enjoy all the homely comforts in your Suite while having access to the service and facilities provided by one of the world’s leading luxury international hotel chains. ... more less
- Reservation Options:
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- Also Known As:
- As Cascatas Golf Resort And Spa
- As Cascatas Golf Hotel Vilamoura
- As Cascatas Hotel
- As Cascatas Golf Resort & Spa Vilamoura, Portugal - Algarve