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“Beautiful hotel with nothing short of fantastic service” 5 of 5 stars
Review of Hilton Vilamoura As Cascatas Golf Resort & Spa

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Hilton Vilamoura As Cascatas Golf Resort & Spa
5.0 of 5 Hotel   |   Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal   |  
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Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence 2014
Dublin, Ireland
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Beautiful hotel with nothing short of fantastic service”
5 of 5 stars Reviewed May 25, 2014

Having been to Vilamoura a number of time we decided to stay in the Hilton Vilamoura which is a 20 minute walk to the Marina. We got the hotel shuttle bus in and out nearly everyday, it was hassle free and not something we had any difficulty with. The hotel itself is beautiful, surrounded by a few nice golf courses, a fabulous pool area, great food and amazing service. I cannot say enough about the hotel staff (reception, bars, restaurants, bus drivers and all others we came into contact with) they were exceptionally helpful, friendly and happy to be of any assistance possible. Wonderful hotel and would highly recommend it for couples, families or groups.

Room Tip: Pool view or suite if you like sun on your balcony in the evenings.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, June 5, 2014
Dear Guest,

Thank you so much for your kind review and fantastic endorsement of the Hilton Vilamoura on TripAdvisor.

We are thrilled you enjoyed the facilities and service and felt exceptionally well looked after by our staff.

We thank you for your preference and hope to see you on many more occasions.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,379 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Glasgow, United Kingdom
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 24, 2014

Back again at the hotel, my 4th time.
As ever a very clean and friendly hotel with a 5 star feel in all areas. A fantastic breakfast restaurant, a superb pool and welcoming cocktail bar in the evening often with great entertainment and expert mixologists. (You need to try their home made tonic water in a gin sometime.)
The weakest part for me is the spa which is overly expensive and therefore tends to be very quiet.
I'd recommend this hotel for a relaxing holiday anytime and look forward to my next visit.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, June 5, 2014
Dear Guest,

Thank you so much for your continued loyalty and another excellent rating on TripAdvisor.

It’s very rewarding to know that we succeed each time in providing you with a 5 star experience in our friendly hotel.

We are so happy you enjoy each stay with us and look forward to welcoming you back again year after year.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 24, 2014 via mobile

Having booked based on the reviews on trip advisor I have to say the hotel is nothing special and not worth it's 5 stars. Stayed in mid May and the choice of restaurants is disappointing; only 1 buffet available in the evenings which at €29 is overpriced if you only want something small. The pool area is nice enough, good sun beds, but not best placed for a true sun worshiper. No Sky Sports which considering the number of British guests is penny pinching. Rooms are fine but air con not switched on which made for stuffy nights. The staff are very smiley and appear helpful but did not seem able to offer a personal service or grant any special requests. Drinks and food are overpriced. Summary: nice enough but I won't return

Stayed May 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, June 5, 2014
Dear Guest,

We thank you for your feedback following your recent stay at our resort and are very sorry to learn that your holiday did not turn out as expected, particularly regarding the services and pricing.

Please be assured that we will continue to work hard to raise service standards and ensure all our guests have a positive holiday experience.

We do hope that despite your disappointment on this occasion, you will give us another chance to restore your faith in our property at some point in the future.

Kind regards,

Dinis Pires
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2014

stayed for 5 nights fantastic again , staff really do make this hotel a fantastic venue, stayed in suite 104 fantastic facilities . Breakfast usual hilton standard , Used rubies bar a lovely venue to start the evening

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, June 5, 2014
Dear Guest,

It is wonderful to receive such fantastic feedback from our valued regular guests!

It is our pleasure to serve you and we all look forward to welcoming you and your family back year after year.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Desert, California USA
Top Contributor
89 reviews 89 reviews
43 hotel reviews
Reviews in 30 cities Reviews in 30 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed May 22, 2014

Spent three days in Vilamoura as it was way to cold for us in the North of Portugal and we wanted to play some golf. The Hotel is very large built in American Style. The room we had was kind of small and noisy. However it was comfortable and the bathroom was stylish and well laid out. The lobby is huge as well as the Pool area. Lot's of Families with kids and the food was ok. Breakfast offered all the items one would want and the service was very friendly. We did not use the Spa facilities, so no comment on that!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, June 5, 2014
Dear Guest,

Thank you for posting your feedback on TripAdvisor following your recent stay at the Hilton Vilamoura.

I’m so pleased you decided to spend 3 days at our resort to get away from the cold and play some golf. And also, that the room size and food offer did not detract from an overall pleasant experience.

Thanks again for your comments and we look forward to welcoming you and your family back in the not too distant future.


Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hot Springs, Arkansas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2014

My wife and I stayed at the Hilton Vilamoura for a retirement celebration. During our business life we made it a habit to stay at Hilton and Hilton affiliated hotels. We have stayed at many Hilton properties across the globe on business and vacation. The Hilton Vilamoura is the best managed and friendliest Hilton ever! A great big thanks to the management and staff of the Hilton Vilamoura. Job well done!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, June 5, 2014
Dear Guest,

We are indeed proud of our service standards and honoured that you consider our hotel to be the best Hilton you have ever stayed at.

Your kind comments were extremely well received by management and staff alike.

On behalf of the entire team, it was a pleasure to have you and we are all very much looking forward to your return!

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
co dublin, Ireland
1 review
5 of 5 stars Reviewed May 20, 2014

fab hotel with every thing you could need for a relaxing holiday,plenty of spaces ,beautiful gardens, swimming pools for adults only,great rooms with soft white bed linen ,big bathrooms with bath and walkin shower ,towels changed every day, my only problem was our room was facing out on to the road and the gardeners were very noisy,we also thought the portions size of food was to big and over priced. but overall we loved the hilton.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, June 5, 2014
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your holiday in May.

We’re delighted you had a relaxing time and felt well taken care of by our staff. However, I very much regret that you were disturbed by the noise from the gardeners which affected your sleep.

We appreciate your feedback and look forward to welcoming you and your family back again very soon.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Family Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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