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“We are Grand Vacation Club Members and stayed here as such” 4 of 5 stars
Review of Hilton Vilamoura As Cascatas Golf Resort & Spa

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Hilton Vilamoura As Cascatas Golf Resort & Spa
5.0 of 5 Hotel   |   Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal   |  
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Hotel amenities
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Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence 2014
Syracuse, New York
Top Contributor
178 reviews 178 reviews
27 hotel reviews
Reviews in 55 cities Reviews in 55 cities
70 helpful votes 70 helpful votes
“We are Grand Vacation Club Members and stayed here as such”
4 of 5 stars Reviewed October 16, 2013

We are members of Hilton Grand Vacation Club. We are not owners at this particular property, but love the flexibility that Vacation club membership gives us to stay at other properties. We picked this location because we wanted to take my husbands parents on a holiday for their anniversary and they live in the UK. We booked 7 nights in a 2 bedroom, 2 full bathroom condo style unit that was part of the main hotel. We were very pleased with the accommodations. The unit was stylish, comfortable, clean and had all of the amenities we have come to expect at Grand Vacation Club. We did have to negotiate with hotel management over the WiFi situation. As we travel a great deal for work, we are Hilton Diamond members in addition to vacation club members, and typically receive WiFi for free at Hilton, but we were told that that benefit did not apply if we were guests at the hotel via Grand Vacation Club. We did prevail and were given free WiFi (I should add it is free in the public areas, but they charge 15 euros a day otherwise. There really is no excuse for not offering ALL guests free WiFi these days, so we hope Hilton changes it's policy on this). Since we had a full kitchen at our disposal, we did not opt for the meal plan, but did go for the buffet breakfast on two occasions and received a 10% discount as vacation club members. The buffet was very good. We also had lunch by the pool on two occasions, and again, it was good and we received 10%. It was a bit pricey, but it always is when staying at a resort. The quality of the food and the service was up to par. While there, we took advantage of the spa. It was very nice and the treatments we had were excellent. The pools were very nice, but it would be nice if they were heated. While we had fantastic hot weather, it had been wet and colder for the previous week and the water temperature was not very comfortable. We also found that fact that the water falls had been turned off made the place look a bit "down on it's luck". They should be on all year. I'm not certain why they weren't. They run a shuttle down to the marina which is helpful. All of the staff we encountered were helpful and professional. We especially thought that Nicole in the Grand Vacation Club Office was just lovely. Very friendly and stellar at her job.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 18, 2013
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your holiday with your in-laws as part of your Vacation Club membership and writing about your experience on TripAdvisor. We very much appreciate your kind comments and are delighted you enjoyed your stay.

It seems you were particularly impressed by the cleanliness, comfort and style of the accommodations, the food quality and service, spa treatments and pools. I’m very pleased our staff took good care of you, especially Nicole who is certainly a very dedicated member of our team.

I’ve also made a note of your suggestions on wifi, pool heating and waterfalls to be addressed at our next management meeting with a view to improving the guest experience.

We very much appreciate your valuable feedback and look forward to welcoming you and your family back on many more occasions.

Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,384 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Kiltimagh, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2013

We stayed at the Hilton for 4 nights last week and we had a really great stay. The staff were magnificent particularly Dina she really helped us out when we requested a room with a double bed as we got twin beds ( didn't realise you need to ask for a king bed to be sure of getting a double) .The breakfast was terrific especially the omelettes .Prices at the bar and pool restaurant were quite steep ,but there is great value in the local cafes & restaurants around the hotel .There is a lovely cafe beside the Ali supermarket called Mora Doce the owners are really lovely with lovely sandwiches etc .

Room Tip: Ask for a king bed to be sure of not getting twin beds and also ask for a pool or golf view up high
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 15, 2013
Dear Guest,

Thank you so much for writing about your recent 4 night stay at the Hilton Vilamoura on TripAdvisor.

I’m so pleased you had a positive experience and the room situation was handled so promptly by Dina. I’ll be sure to share your kind comments with our magnificent team and extend a special thanks to Dina who is always so resourceful.

Thanks again for your feedback and we would be delighted to see you return to our resort in the near future.


Kind regards,

David Ecija
General Manager
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The Hague, The Netherlands
Top Contributor
96 reviews 96 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 12, 2013

I stayed in this hotel only one night but I will always remember it fondly. Starting with the fact that price for the taxi from Faro airport was exactly as advertised on the hotel site, feeling very welcome at the front desk both on the arrival and the departure, ending with the fact that my room was very comfortable with spacious balcony offering an amazing view over golf courses and beyond to the ocean. Breakfast service was also excellent.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 15, 2013
Dear Guest,

I’m absolutely thrilled that you enjoyed your stay and had a fabulous experience from start to finish, even if only for one night!

Looking forward to seeing you on many more occasions and hopefully for longer stays.

Kind regards,


David Ecija
General Manager
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San Francisco, California
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 12, 2013

We just came back from Portugal spending a few days at this beautiful property with all the amenities. First, the location was great -- a short trip to the Harbor or the Beach (shuttle available). Second, the room was spacious, light and very comfortable. The bar and restaurant were excellent as well. The stand out professional at the resort was Bernardo at the front reception/check in area. He set the tone for an excellent stay and was a wealth of information! The pool area was outstanding. The Fitness Center was large and well equipped. One minor issue was the noise of the treadmills -- they required servicing. When you go in to town watch for metered parking, we were ticketed on the first day when we missed the signage. Free parking is located behind McDonalds for Harbor touring and dining.

Room Tip: Rooms mid floor overlooking the pool are quiet with a great view.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 15, 2013
Dear Guest,

Thank you so much for staying at the Hilton Vilamoura on your trip to Portugal and your excellent review on TripAdvisor. We are very appreciative of your encouraging comments and wonderful endorsement of our property.

We are delighted that you enjoyed your stay with us and were particularly impressed with the location and staff. I’ll be sure to share your kind words with everyone here and extend a special thanks to Bernardo who is a true asset to the team.

I’m sure you took lasting memories back with you to San Francisco and we all hope to see you again on your future travels to Portugal.

Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cork
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 12, 2013

stayed in hilton on oct 6..9th, not sure if i would stay in this hotel again as staff very impersonel, nearly hostile, esp reception staff,
had requested a delux plus if 1 available on booking and i know there only allocated on check in, but hotel didnt appear very busy so same not available so got room 3120, balcony overlooking the road, no garden or pool view, very disappointed with room size, did mention to reception at time, was offered a 2 bed apartment at 60 euro per nite extra, i didnt want an apartment, if i did would have initially booked 1, had hotel booked since may, so room view a big disappointment, shuttle service to town and beach excellent, breakfast one of best, omlettes were fab,
pool snack menu very expensive, hotel has all the services but staff need to be more personable,
not sure if the interest not there as were not golfers or because it was our 1st visit,

Room Tip: 3120 looking onto road
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 15, 2013
Dear Guest,

We thank you for reviewing your experience on TripAdvisor following your recent stay at the Hilton Vilamoura.

I regret that the room view wasn’t to your satisfaction and that you felt the staff didn’t provide the friendly and personalised service they are so invariably praised for. Taking good care of our guests and making them feel valued and cared for are at the heart of our efforts and we will continue to work hard ensure all our guests have a positive holiday experience.

I’m sorry for the shortcomings and hope the disappointment on your first visit will not dissuade you from returning to our resort at some point in the future.

Kind regards,

David Ecija
General Manager
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 9, 2013

From day one, we had a great stay. Very comfy and had a 2 bedroom, 2 bath apartment. Great pool views. Wonderful pools and fantastic gym. The 7 seven seas spa is terrific. Had one of the best massages there.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 11, 2013
Dear Guest,

We very much appreciate your review and are delighted that you enjoyed your stay at the Hilton Vilamoura.

Looking forward to seeing you on many more occasions!

Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 8, 2013

We stayed in the hotel apartments for two weeks in August and all of us had a wonderful time. Now that's a difficult thing to achieve as we have three teenagers (17,15 &13) and two very, very tired parents. From the moment we registered at reception we knew that we had made the right choice. The staff were warm and friendly and nothing was too much trouble....in fact one of the suitcases went missing ( and of course it had to belong to the very fashion conscious 17 year old),and they constantly updated us until it was found, allaying the fears of my daughter that she would be parading around in her younger sisters clothing for the duration of the holiday! The apartments were fantastic, lots if room for all of us. Two spacious bedrooms (one king, one twin), with really comfortable beds, and satellite tvs in both, and a double pullout bed in the living room, which ,according to our son was also very comfortable. The kitchen/dining/living room was well equipped and we had lunch there most days and also dinner on a few evenings. Breakfast was included and it was really super, particularly the egg station. we only ate in the hotel a few times as there are some great restaurants nearby.The main pool was fabulous and enjoyed by us all, though I also loved to sit on the apartments shady balcony, enjoy the peace, and read. There is a lovely(24 hour!!) gym which was frequented by most of us. The one fly in the ointment was the spa, but it is not run by the hotel so I will gloss over that.. It was a great place to stay, but above all the staff are the stars of the show, hilton inc should cherish and clone them!! All in all we had a terrific time and came back refreshed renewed and happy. Bravo to all concerned...we look forward to a return visit.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 15, 2013
Dear Guest,

Thank you ever so much for taking the time to write so enthusiastically about your holiday experience. We are thrilled that you heeded doctor’s orders and chose the Hilton Vilamoura for a fun and relaxing time with your teenagers.

Our apartments are indeed ideal for a family holiday and I’m so pleased you all felt comfortable and well taken care of. It will be a pleasure to share your kind comments with the all stars’ team and I’m sure they will be very proud to receive such wonderful praise and acknowledgment of their efforts.

On behalf of the staff and management at the Hilton Vilamoura, please accept our heartfelt gratitude and we all hope to see you and your family back again very soon.

Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Family Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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