We have been going to the Hilton Vilamoura once a year for the past 3 years and will probably keep coming back as we are always treated very well by all the staff and we always enjoy our stay.
For someone who has never visited I will point out the positives: great sized rooms with view of the golf course (what we are normally given), free parking, robes and slippers, a bottle of water for us on arrival as we are Hilton Honors members, free coffee/tea making facilities, good breakfast and free shuttle to the beach, sunbeds and parasols at the beach (at an extra charge). We normally drive to the Algarve and it is great to park the car and not worry about it during the day. We take the shuttle to and from the beach and it is great to have an area for hotel guests only, where you can rent sun beds and parasols and they give you the towels, newspapers, a bottle of water and an ice cream included in the rate. This is specially great during the busy summer months in the Algarve when beaches are really busy. So, for guests who do not want to rent a car this hotel is well situated because although it is not right on the beach you always have a shuttle and they even take you to the marina in the evenings where there are plenty of restaurants. There are several other restaurants close by where you can take a taxi. Another great feature for couples not traveling with children is that they have an adults only pool which is nice and quiet if you want to get away from the busy larger pool.
I do however have to point out the less positive aspects of my latest stay this year and what I feel could be improved. Firstly there is no free wifi which is quite shocking for a Hilton hotel in this day and age however I have come to find that there are other hotels in the Algarve that also charge for Internet connection. This is definitely something they should change. They should have a turndown service as like other summer resort hotels people take showers in the afternoon, before going out to dinner and it would be nice to come back in the evening and have all used towels replaced. Beds could be softer but that is a personal taste and duvets could be a little larger. This time we found that we heard some noise in the morning coming from the gardners on the golf course so I would suggest asking for a room on a high floor (do not know if windows are sound proof). Furthermore one of the mornings we had very loud vaccuming right outside our door before 9 am which was quite annoying specially because we had the do not disturb sign on our door! Finally we found it quite amusing that the magazine offered in the room was from February/March 2011!
These small issues will not stop us from returning next year as long as they keep all other standards.
Request a quiet room on a high floor
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 21, 2013
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It is wonderful to receive such positive feedback from a valued returning guest!
Although you mention you always enjoy your stays with us and are very well looked after by our staff, it would seem that on this third stay there were some points which you feel could be improved. We will certainly take your comments on turndown and bed linen into consideration but I’m particularly sorry that you were inconvenienced by housekeeping so early in the morning. With regard to wifi, I would like to clarify that we do provide this service free of charge in public areas of the hotel.
Please rest assured that we will take your valuable feedback into consideration as we continue to enhance the guest experience so you can enjoy your fourth stay with us even more than the last three.
Your loyalty is very much appreciated and we look forward to your return again next year if not sooner.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.