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“Best hotel I've stayed in... Pure luxury!” 5 of 5 stars
Review of Hilton Vilamoura As Cascatas Golf Resort & Spa

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Hilton Vilamoura As Cascatas Golf Resort & Spa
5.0 of 5 Hotel   |   Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal   |  
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Ranked #4 of 35 Hotels in Vilamoura
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Best hotel I've stayed in... Pure luxury!”
5 of 5 stars Reviewed May 8, 2013 via mobile

I have recently returned from a three night stay in this beautiful hotel! The girl who checked me in ( patricia ) had absolutely brilliant customer service! She is definitely in the right job! My room was amazing, i loved the big bath and the speaker in the bathroom so i could still hear the tv whilst in the bath! Brilliant idea! The food was amazing! The free shuttle to the beach was a bonus too.
If you want to stay somewhere with a touch of luxury, somewhere extremely safe with lovely outdoor swimming pools, fantastic food, extremely clean rooms, brilliant staff i recommend this true five star hotel.
There is a super market five min walk so my advice is to buy snacks and water from there because the water was 4.50 euros from around the pool/ super market one euro.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, May 14, 2013
Dear Guest,

Thank you for staying at the Hilton Vilamoura for a 3 night break and sharing your ‘pure luxury’ experience on TripAdvisor.

I’m so pleased that you were impressed with the resort facilities and especially the ‘brilliant customer service’ from Patricia at reception. I’ll be sure to thank her personally for her efficient assistance at check in.

I’m delighted that that we succeeded in meeting your expectations of a 5 star hotel and that we’ve made it all the way to the top of your list!

Thank you again for your preference and we look forward to having the pleasure of welcoming you back to the resort again very soon.


Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,246 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
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  • French first
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed May 8, 2013

This hotel is excellent and this is shown in the staff quality and overall customer service. I would definitely return to this hotel and will consider using the Hilton brand in the future. Thank you for a wonderful stay.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, May 16, 2013
Dear Guest,

Thank you for staying at the Hilton Vilamoura and sharing your kind comments on TripAdvisor.

As I always say, first impressions are the most lasting and am therefore delighted that we succeeded in delivering the Hilton brand promise. Taking good care of our guests and making them feel valued and respected are at the heart of our efforts and knowing that you have rewarded us with your loyalty is the highest form of praise we could ever receive.

Thanks again for your acknowledgment and we very much look forward to welcoming you and your friends back again very soon.

Kind regards,


David Ecija
General Manager
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Paris, France
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 8, 2013

Excellent Hotel. Highly recommend it and will return.

Very spacious two bedroom apartment. Large bedrooms with comfortable bedding, and spacious bathrooms. Sofa bed in the lounge also comfortable. Fully equipped kitchen with washer/dryer, with high end equipment. High quality fittings all round. Large balcony area.

Late April/early May, the unheated pools were a bit fresh, but that did not stop us from using them.

The hotel is too far to walk to the Marina with children. As a result, there is no noise in the area and the setting is very peaceful and tranquil. We had a car so that we could visit the Algarve a bit. The hotel has free parking, and we always found free parking elsewhere, without having to search for it.

Service is the hotel was friendly and efficient. All minor issues (requests for extra bedding, light bulb changes) were dealt with quickly and efficiently.

Restaurant and pool bar staff were very good. One of my children somehow managed to cut herself at breakfast. The staff noticed immediately and came with ice packs, plasters etc. A nice touch was discovering a decorated cake in the room for her that afternoon, to cheer her up and to apologise for something which was clearly not the hotel's fault.

The breakfast buffet was varied and of a very high standard. Overall, the food was very good. We tried the dinner buffet, dinner à la carte, room service and various pool snacks. All were good. Perhaps a little pricey, but not really compared to the prices in other Vilamoura restaurants.

The pool area is superb, with comfortable loungers. I can imagine that it might get crowded in August. The hotel has a truly fantastic playground for small children, with excellent facilities which are a bit out of the ordinary.

As a family travelling with two teenagers and a younger child, we found the hotel to be an excellent choice. A good base for exploring the Algarve. Excellent pool and playground facilities. Plenty of space in the apartment, and good food options.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, May 14, 2013
Dear Guest,

Thank you for your preference and taking the time to write such a detailed review about your ‘superb’ family holiday on TripAdvisor. I am delighted to learn that you highly recommend the Hilton Vilamoura and that you will be returning.

I see how impressed you were with the apartment amenities and the pool and playground facilities, as well as our friendly and efficient staff. Taking good care of our guests and making them feel valued and respected are at the heart of our efforts and knowing that you have rewarded us with your loyalty is the highest form of praise we could ever receive.

Thank you again for your valuable feedback and we look forward to having the pleasure of welcoming you and your family back to the resort again very soon.


Kind regards,

David Ecija
General Manager
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Madrid
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed May 7, 2013

We've chosen this hotel for a trip to the Algarve because its location seemed very good as a base for trips by car, and has a nice spa. The location is also perfect for golfers, and I guess it's one of the best values of this hotel. However, since this hotel is equipped with a very beautiful spa, we chose it for a relaxing 3 days stay, and to make some trips to Algarve's little cities and Lisbon. The choice was really excellent.

The Services.
The hotel is pretty big and is made up of several buildings, arranged in a circle surrounding the pool zone. The buildings are modern and elegant, and they deliver a nice feeling of amplitude and coziness at the same time.

The hotel has 2 restaurants and a bar. The buffet restaurant offered a great choice of quality meals, while the other restaurant offers a nice selection of more elaborate dishes à la carte.
The bar is very nice and cozy. We've spent some relaxing time there having a drink and a snack, and they're really good as well. The breakfast was served at the buffet and it had a very good choice of dishes. The only thing that I missed was some natural and fresh orange juice. This is very strange, especially when you take the car and the only thing you see in the Algarve roads are small shops selling local oranges.

The pool zone is very beautiful: the main pool is pretty big and it's surrounded by nice "waterfalls". There are bars near the pools where you can have a refreshing drink and a snack. To say the truth we didn't enjoy the pool because at the beginning of April the temperature wasn't warm enough for me to dive into an outdoor pool, nevertheless we've observed some people sunbathing and having a great time there.

I cannot review the services offered to golfers because we didn't use them. At first sight, however, it seems a great place for golfers. The hotel is next to the golf course and has got a specialised shop.

The Spa.
The spa was one of the main reasons why we chose this hotel, and it hasn't let us down. The spa offers a nice choice of treatments or, if you just feel like enjoying them, plain access to the pools.
The choice of typical spa services (pools, beds, saunas, etc.) is very good and the building itself is very nice. It's mainly coated with black stone and it delivers a great feeling of relax. We were surprised not only by the cleanliness of the spa, which is taken for granted, but the absolute care for detail in all the building. We absolutely spotted no imperfection whatsoever, which is admirable since plaster and wood (as found in parts of the ceilings) aren't very good at withstanding high-humidity environments. The architecture of the building and the use of the lights is very nice too.

The Rooms.
We booked a standard room with an extra large bed, and it was very nice. The furniture was new, we had a small balcony with a table over the golf course, and a very nice bathtub where you could have a relaxing bath watching TV or listening to music (the bathroom features loudspeakers connected to the TV). The bathroom features crystal walls which also deliver an additional sense of amplitude to the room.

The Personnel.
The personnel was outstanding and their service excellent. They've always strived to be helpful and to anticipate our needs without feeling intrusive, which is something I keep in the highest esteem.

Conclusions.
This is a beautiful, modern and true 5 stars hotel. No matter the reason of your stay I guess this hotel will be a great choice. If you're interested in visiting the Algarve, the hotel is located in a nice city, full of restaurants and bars, and very close to the motorway. If you're a golfer, or if you're looking for a nice spa, chances are you'll find everything you need in the hotel. It certainly meets the expectations I have from a Hilton hotel.

Room Tip: We had an exterior room over the golf course, and it was very quiet.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, May 10, 2013
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your 3 day break and writing such a detailed review on TripAdvisor. We are truly grateful for your very encouraging comments and really pleased that we succeeded in meeting your expectations.

We are delighted that you enjoyed all the resort facilities and services but I think it was the ambience that particularly impressed you as can be inferred from words like amplitude, cosiness, modern, elegant, relaxing and the spa’s black stone coating and use of lights.

Thank you for commending our staff and their outstanding service. They are genuinely concerned for our guests’ wellbeing and committed to making each one feel valued, respected and cared for.

I have no doubt that your testimonial will motivate other travellers to visit our property and look forward to your return as well.


Kind regards,

David Ecija
General Manager
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Porto, Portugal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 5, 2013

Excellent service on a excellent hotel. Nice and pleasant stay. We receive a upgrade to a Family suite and that was very nice since with this my son could watch cartoons and me and my wife could watch what we want. Kids zone is one of the best i ever seen. My son always want to stay there for ours. September we will be back. :)

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, May 16, 2013
Dear Guest,

Thank you for staying at the Hilton Vilamoura and sharing your comments on TripAdvisor. I’m delighted that you were pleased with the upgrade to family suite and that this gave you the chance to watch the TV channels of your preference.

I’m delighted your son enjoyed the Kids Club; it is usually the highlight of any family holiday. I think our team of supervisors is extremely dedicated and committed to providing our younger guests with fun-filled experiences.

Thanks again for your review and we are very much looking forward to your return in September.

Kind regards,


David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 1, 2013 via mobile

Breakfast was really good,the buffet offers everything one can ask for!definately a highlight.we had a twin bed room and ask to zip the matrace which was done in no time!great service!our upgrade to the family suite was perfect:my fiance was able to watch soccer on telly while having a bath (bedroom and bath are only separated by a glass wall... :-))

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, Director of Operations at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, May 2, 2013
Dear Guest,

Thank you so much for staying at the Hilton Vilamoura and the excellent rating on TripAdvisor.

We are so pleased you enjoyed the upgraded accommodation and room amenities. I see that the breakfast buffet was one of the highlights of your stay, as is often the case for many of our guests.

We thank you for your feedback and would love to see you and your fiancé return to the Hilton Vilamoura very soon.


Kind regards,

Lars Sammelius
Director of Operations
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Plymouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2013

I you are looking for a modern, contemporary 5* hotel I recommend the Hilton without hesitation. Choice of pools, amazing breakfast choice and most of all the staff couldnt do enough and really made the holiday what it was. Highly recommended

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, Director of Operations at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, May 2, 2013
Dear Guest,

Thank you for staying at the Hilton Vilamoura. Your excellent rating and recommendation of the resort are highly appreciated.

Thank you for commending our staff. Hilton is synonymous with first-class Hospitality and our Teams are the powerful force which channel our culture, values and standards to ensure that every Guest feels truly valued, respected and cared for.

Thank you again for recommending our resort and we look forward to having the pleasure of welcoming you back again very soon.

Kind regards,

Lars Sammelius
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Vilamoura
#3 Family Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 154
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal’s finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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