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“Prepare for the noise” 4 of 5 stars
Review of Luna Olympus

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Luna Olympus
4.0 of 5 Hotel   |   Avda da Marina Lote H1, Vilamoura 8125-401, Portugal   |  
Hotel amenities
Ranked #25 of 36 Hotels in Vilamoura
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Prepare for the noise”
4 of 5 stars Reviewed August 9, 2013

This was our second visit to this hotel. I feel sorry for the management, as the location is great, but due to local nightclubs and bars, the nights can be noisy. We have been on the eighth and seventh floor over the last couple of years, but you can still hear the club-goers singing/shouting (and drumming....yes, drumming!!!) on their way back at 5am - 7am in the morning. Just be aware of this problem, and prepare yourself for it by buying ear-plugs for a good night sleep.
The rooms are basic, but very well maintained and kept very clean by the daily cleaning service. WIFI is free in reception, and available in rooms for a fee. Breakfast is good, although the coffee machine is not as good as the one last year. Our children missed the Hot Chocolate drink this year!!! Never a problem with sunbeds, with the pool and gardens being well kept, tidy and clean. It was great to see a kiosk selling refreshments and ice-creams this year - very popular with my family.

Stayed August 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2013

I stayed in these apartments with my mum and sister for a week (all adults). After reading the reviews on trip advisor I was a bit worried about being placed on a low floor near the bar, and luck be it, when we arrived that was exactly where we were placed. We decided to give it a go as I never fully trust anything which is written on here as everyone has different opinions. However they were right this time. We were placed on the 1st floor and although the room was very clean and spacious the noise from the bar below was very very loud. So loud until 6am that I did not get any sleep the entire night. Given that we had come away for a relax, in the morning we went to reception to request a room change. The staff were very helpful and polite and arranged our new room for the same day on the 4th floor with a view overlooking the marina which was lovely. Although we slept much better and could not hear music from the bar below we were still disturbed by people walking home at 6am chanting outside. I realise this is no fault of the hotel, simply people being inconsiderate in the early hours. This happened every night and I eventually bought some ear plugs from the pharmacy down the road and then slept fine the rest of the time, as I am a very light sleeper. My sister slept fine though. Noise aside the location of this hotel was fabulous. 5 mins walk to the beach and the marina. The breakfast was lovely with outside seating to the rear of the hotel where there was opportunity to bird watch aswell. The pool area was clean and the gardens immaculate. There was wifi available in the rooms for a fee or for free in the lobby reception. The rooms were big, spacious, comfortable and cleaned daily by the maid. It was only half an hour taxi ride to the airport costing roughly 25 euros. Whilst there we went on a dolphin safari and saw dolphins in the Atlantic sea surrounding our boat. There were lots of boat trips and excursions from the marina that were reasonably priced. We also caught the bus to albufeira one day. The bus stop was just near the tivoli hotel. It cost about 4 euros each way. All in all we had a great time in vilamoura and our stay in the olympus was enjoyable. I would return to this hotel but request a high room to the rear of the hotel where it would be quieter.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Ireland, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 1, 2013

Please anyone thinking of staying here DONT.
Thankfully i only stay here for 2 nights. Rooms not bad, pretty clean.
Was in room 105 and believe me i have never heard noise like it in all my life. This went onto 5 in the morning. Complained to night porter several times through out the night but you would be better talking to a brick wall.
As for management in hotel , a few courses on how to treat there customers is def needed.Staff are soooooo rude and not helpful at all.
NEVER would i return here and no one else should even think about booking this place.

Room Tip: Best tip i can give anyone is stay well away from this hotel !!!!!!
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 17, 2013

Having read previous reviews we contacted the hotel direct to request a room on a high floor. We were given a room on the 6th floor with a great view of the marina, however, we could still hear traffic noise, early morning revellers & music from the bar below the hotel which stayed open until 6am!

The room was comfortable but basic & the kitchen facilities very limited. The best things about the hotel was the location & pool area but the rest of the hotel was in need of modernisation.

Room Tip: Contact the hotel to request a high floor room
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna H, Front Office Manager at Luna Olympus, responded to this review, June 25, 2013
Dear DianeAndy,
Thank you for your comments about your recent stay at Luna Olympus. Vilamoura is one of the most lively areas in the Algarve and the hotel has a great location just next to the Marina. Sometimes it can be a bit noisy and we can only apologize if you could not rest properly.
We take all reviews very seriously to improve our services and facilities, and we look forward to welcome you again so we can show you our progresses. Kind Regards, Liliana Martins, Front Office Manager, Luna Olympus (olympus@lunahoteis.com).
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Jersey, United Kingdom
1 review
1 of 5 stars Reviewed May 29, 2013

This dump really has to be the worst place i have ever stayed at, upon arrival we stood back and said to each other this is not what was advertised.
Our rooms were directly over the bars and restaurants on the 1st floor, these were open until 06.00am every day, sleep was not on the menu.
On the surface the room appeared clean, however one day we returned early and found the cleaner still in our room, her trolley just outside with a huge cockroach on its back next to the trolley, when i showed it to the cleaner she simply smiled.
Breakfast was bad, the juices were not fresh, everything seemed stale we did not eat anything except toast,
The staff were rude and unhelpful, the hotel generally is very tired, the best part of he hotel is the garden area adjacent to the pool, the pool itself was too cold to swim in with loose tiles in the area i stood in.
We were a group of four golfers and in our 'suite' was a room with two singles another with a double and the kitchen / living area with a sofa bed, when asked to change the double for another two singles the staff simply refused.
Unfortunatly there was so much wrong about this place i could be writing for days, in short, an absolute dump that i would never go to again, it shows one needs to check trip advisor instead of relying on the travel agent

Room Tip: you need to be overlooking he garden areas and ensure you have a room at least 3 floors up
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  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna H, Front Office Manager at Luna Olympus, responded to this review, June 11, 2013
Dear MickM2310,
Thank you for taking time to write a review. We are very sorry about your disappointment towards Luna Olympus. As we have had complaints regarding the bars downstairs, we are trying to solve the situation, but it does not depend entirely on the Hotel. Our two-bedroom apartments consist of two single and a double bed, and it is not possible to change the layout of the rooms. As for the cleaning, the apartments and public areas are cleaned every day as thoroughly as possible. Regarding the breakfast, we can only apologize if the food served did not meet your expectations, as everything is freshly made.
Hoping that this experience doesn’t keep you from returning to the Algarve, should you return to the Vilamoura area, please feel free to contact me personally at olympus@lunahoteis.com. Kind Regards, Liliana Martins, Front Office Manager at Luna Olympus.
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Cardiff, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 16, 2013

Arrived at this quiet hotel - until 2 days later a team of about 30 children from the age of 10 upwards arrived with their parents/manager?. They were not allowed to play with a ball in the beautiful grounds...but they did! and then the noise! There was not only these children but younger children in the families with them as well - they were from Northern Ireland and the parents did not supervise any of the children at any time! We als found that the accompaning adults were just as noisy as the children - especially in the grounds and tennis court!

Now the hotel and the holiday - I had read the reviews, good and bad but found the hotel to be as I expected - clean, all personnel polite if not particularly friendly, but too noisy for me. I was wih family on the 2nd floor and could not sleep because of people talking loudly in the corridor, banging their doors when entering their rooms. Also, at 5-6 in the morning there were a number of chairs down below being scraped along the floor - tiled or wooden floor I do not know, but they did not lift them and this went on every night for about 15-30 minutes. There was not any radio in the bedroom as expected and the tv on occassions was a very poor picture. The cleaning staff were in as expected and were quite efficient, changng towels etc. I liked it that we were able to have meals in the room when able but the facilities were not too good. Only 2 hobs and the saucepans were to large for the size of the hob, no cooker, and not enough utensils/cooking pans for the hob or microwave. We did not take advantage of the breakfast on offer.

We were at the back of the hotel which is supposed tobe quieter with a good sized balcony and overlooking beautiful gardens. Overall th hotel was good and we enjoyed our stay.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna H, Front Office Manager at Luna Olympus, responded to this review, June 11, 2013
Dear PatriciaFlew,
Thank you for sharing your opinion from your recent stay with us. We apologize for any inconvenience regarding the noise by other guests – particularly the younger ones –, but unfortunately that is something that we are unable to control.
We take our guests reviews in consideration to improve our services and facilities and we would be delighted to welcome you again in Luna Olympus, so we can show you our progresses. Should you return to Vilamoura, please feel free to contact me personally at olympus@lunahoteis.com. Kind Regards, Liliana Martins, Front Office Manager, Luna Olympus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blackpool, lancashire, england
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 30, 2013

Probably this hotel was once good. The Reception staff (except for Joachim and one lady) were rude, arrogant, and unhelpful. Only one of the lifts was working regularly, one worked some of the time, and the third didn't work at all (but see tips). Be sure you check with the hotel and your travel agent EXACTLY what rooms you have booked: my party was four golfing males and we got a double bed and two twins in our suite: Reception delighted in saying we could either rent a second room, or someone would have to sleep on the sofa-bed! We were on the sixth floor, and did not experience any noise from the nightclubs below the hotel, so suggest go for an upper room. Our cleaner was very thorough, efficient, and helpful - to be fair, the hotel was as clean as any recently visited. Breakfast was edible - just - but we went to Figo's on the harbour five days in the seven, which should tell you all you need to know! Two menu's - alternate days: one day fried eggs, scrambled the next. Restaurant staff polite and helpful, though. If you just want somewhere to lay your head, this place is adequate: otherwise, pay a little more and go somewhere else.

Room Tip: Make sure you get on an upper floor. On ground floor, as you face the lifts, look to your left: ther...
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  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna H, Front Office Manager at Luna Olympus, responded to this review, June 11, 2013
Dear Geoff S,
Thank you for choosing Luna Olympus and for the time spent sharing your experience. We improved our lifts and they are now fully functioning. During your stay one of them was probably under intervention, so we can only apologize for the inconvenience caused. As for the apartments, our two-bedroom apartments consist of two single and a double bed and we did not have the possibility to upgrade.
We will take in consideration your suggestions and hope that in your next visit you will find everything at your convenience.
Kind Regards, Liliana Martins, Front Office Manager, Luna Olympus (olympus@lunahoteis.com).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luna Olympus

Address: Avda da Marina Lote H1, Vilamoura 8125-401, Portugal
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Free Breakfast Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Vilamoura
Price Range (Based on Average Rates): $
Hotel Class:4 star — Luna Olympus 4*
Number of rooms: 125
Reservation Options:
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Also Known As:
Olympus Sun Hotel
Olympus Vilamoura
Hotel Olympus Vilamoura
Olympus Sun Vilamoura
Luna Olympus Vilamoura, Portugal - Algarve

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