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“disappointing, tired, with arrogant unhelpful reception staff” 3 of 5 stars
Review of Luna Olympus

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Luna Olympus
4.0 of 5 Hotel   |   Avda da Marina Lote H1, Vilamoura 8125-401, Portugal   |  
Hotel amenities
Ranked #24 of 35 Hotels in Vilamoura
blackpool, lancashire, england
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
“disappointing, tired, with arrogant unhelpful reception staff”
3 of 5 stars Reviewed April 30, 2013

Probably this hotel was once good. The Reception staff (except for Joachim and one lady) were rude, arrogant, and unhelpful. Only one of the lifts was working regularly, one worked some of the time, and the third didn't work at all (but see tips). Be sure you check with the hotel and your travel agent EXACTLY what rooms you have booked: my party was four golfing males and we got a double bed and two twins in our suite: Reception delighted in saying we could either rent a second room, or someone would have to sleep on the sofa-bed! We were on the sixth floor, and did not experience any noise from the nightclubs below the hotel, so suggest go for an upper room. Our cleaner was very thorough, efficient, and helpful - to be fair, the hotel was as clean as any recently visited. Breakfast was edible - just - but we went to Figo's on the harbour five days in the seven, which should tell you all you need to know! Two menu's - alternate days: one day fried eggs, scrambled the next. Restaurant staff polite and helpful, though. If you just want somewhere to lay your head, this place is adequate: otherwise, pay a little more and go somewhere else.

Room Tip: Make sure you get on an upper floor. On ground floor, as you face the lifts, look to your left: ther...
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  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna H, Front Office Manager at Luna Olympus, responded to this review, June 11, 2013
Dear Geoff S,
Thank you for choosing Luna Olympus and for the time spent sharing your experience. We improved our lifts and they are now fully functioning. During your stay one of them was probably under intervention, so we can only apologize for the inconvenience caused. As for the apartments, our two-bedroom apartments consist of two single and a double bed and we did not have the possibility to upgrade.
We will take in consideration your suggestions and hope that in your next visit you will find everything at your convenience.
Kind Regards, Liliana Martins, Front Office Manager, Luna Olympus (olympus@lunahoteis.com).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
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    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Banbury, United Kingdom
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 24, 2013

This hotel is basic and serves the purpose if you want to be close the marina in Villamoura. Otherwise, it's not somewhere that we'd ever revisit.
The cleaners and one girl on reception were lovely, the rest of the staff had chips on their shoulders.
1 from 3 lifts worked.
A bar downstairs stays open playing loud music till 6am and drunken English louts really ruin any sleep you may plan to have whilst you're there.
The apartment we had had fantastic views, it was clean and the beds were comfortable. The bathroom was horrid, but bearable.
Villamoura itself is not that inspiring either.

Room Tip: marina view is lovely, but costs extra.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2013

We arrived without a booking because the place we had arranged to stay at was to say the least sub standard. We walked in to reception and asked if they had availability and at what price,We were offered a room on the 8th floor with a balcony and stunning view over the harbour and town which was just what we hoped for. We stayed for a week and had a really good holiday. The staff were exceptionally helpful and pleasant,and we would recommend this hotel to anyone. We were spoiled for choice with restaurants in the harbour area and It Is a great place to stroll around in the evening. The only problem is that you will need earplugs to keep out the noise of revellers going home late at night if it is warm enough to sleep with the windows open.

Room Tip: We had a corner room on the 8th floor with a balcony big enough to take a dozen people with ease.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waasmunster
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 8, 2013

Although the hotel is situated near the harbor of Vilamoura it had his best time years ago. Only 1 elevator activated and staying at the 7th floor you can wait a long time. The bathroom is ok, but after a shower stinks a lot! Large rooms and a full option compensate slightly the before mentioned disadvantages. Service at the front desk can be compared with the former eastern countries.

Room Tip: Ask for the front rooms with view over the harbor.
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 27, 2013 via mobile

Was more than suprised when we arrived. Lovely open plan apartment with a bedroom off the sitting room. We stayed on the 5th floor which had a balcony which over looked the marina. The restaurants around the marina are 5 stars could not fault any of them. Well worth a stay. I'm planning my return for 2013 already.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 12, 2013

this is our fourth winter there we go for a month over christmas and new year ,this year it was very quite but its with the recesian ,the apartments are very large and clean ,even on christmas morning the maids came in to make the beds and empty the rubbish bins ,clean towels every day ,bedding twice a week ,you can knock up a quike meal if you want but we stick to salads and snacks in the apartment and go out every couple of nights ,its a bit dear in the marina but if you walk up to quitiria its very nice and not expensive ,if you walk to the end of the baech you come to a lovely beach bar veretone makes for it you can sit in the sun all day have a snack and drink ,a small beer and glass of wine is 2 euros 30 cents ,in vilamara our favourite resterant is the concord lovely food and service

Room Tip: if you go in winter ask for a room on the pool side you get the sun the marina side is good with lov...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Top Contributor
235 reviews 235 reviews
71 hotel reviews
Reviews in 54 cities Reviews in 54 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed January 5, 2013

It's more of an aparthotel. It's an old building, needing some extensive renovation. But the rooms are big and clean. A big balcony and living room.
The good thing is the price. Specially considering the location. 50 meters from the marina.
Breakfast is basic but does the job.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Luna Olympus

Address: Avda da Marina Lote H1, Vilamoura 8125-401, Portugal
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Free Breakfast Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Vilamoura
Price Range (Based on Average Rates): $
Hotel Class:4 star — Luna Olympus 4*
Number of rooms: 125
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Also Known As:
Olympus Sun Hotel
Olympus Vilamoura
Hotel Olympus Vilamoura
Olympus Sun Vilamoura
Luna Olympus Vilamoura, Portugal - Algarve

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