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“June 2014” 4 of 5 stars
Review of Tivoli Marina Vilamoura

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Tivoli Marina Vilamoura
5.0 of 5 Hotel   |   Marina de Vilamoura, Vilamoura 8125-901, Portugal   |  
Hotel amenities
Ranked #6 of 36 Hotels in Vilamoura
Certificate of Excellence 2014
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“June 2014”
4 of 5 stars Reviewed June 30, 2014

This is my second visit to the Tivoli Marina. The location was still great and the views from the bedrooms were very good. The reception area remains excellent as does Peppers restaurant. One thing that attracted me back was the vast sunbathing areas which afforded degree of privacy and tranquility. Unfortunately, this was spoilt on this occasion by a Nike conference which commandeered one third of this area for 2 days and proceeded to play competitive games whilst the organisers controlled the events with a tannoy and bull horn. To those people thinking of booking a holiday here check beforehand that the hotel is not hosting any large conferences which intend to take up any of the outside areas.

Room Tip: If you want a quiet room chose one with a sea view rather than a marina view. If you want an interes...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, July 3, 2014
Dear Nigel,
Thank you for sharing your experience of staying at Tivoli Marina Vilamoura.
It was a pleasure to welcome you back in our hotel and we are pleased to know that you enjoyed our superb location and our Pepper’s Steakhouse which is the ideal place to taste the best meat with a variety of exquisite sauces.
Regarding the conference, we would like to apologize for disturb caused during your stay. We understand your frustration but we would like to mention that, even though it was a big group, all the facilities were available. The hotel is a Congress & Conference Hotel and despite of our efforts and although we have communicated with the group coordinator there were situations that we could not control.
Looking forward to being able to welcome you back, we apologize once again.
Best regards,
Jorge Beldade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,769 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (405)
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English first
Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014

I don't usually write reviews but I felt compelled to make an account and make one on the Tivoli Marina. it was Mine and My Wife's honeymoon and they made it so special, from the second You arrive You feel the 5 star experience of this hotel. Staff are fantastic and the Reception is beautiful. We had champagne on ice and chocolate strawberry's waiting in our room (I had requested it beforehand). also it was My Wife's birthday whilst We were there too, once again (Without Prompting) there was a cake and champagne in Our room once we Returned from a night out. Ignore the bad reviews as they are very very nit picky. Trust Me, if You're going to Vilamoura, Stay Here.

Room Tip: Doesn't matter which Side of the hotel You stay, You get a fantastic view. One side You have the...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, July 2, 2014
Dear James,
First of all, thank you for having celebrated with us such special moments in your lives.
It is a great pleasure to know that everything met your expectations and that we provided you a lovely experience.
We much appreciate your comments and look forward to welcome you back in a near future.
Best regards,
Jorge Beldade
General Manager
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Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 29, 2014

Nice & modern hotel. A large variety of food choices, quiet pool & beach area. Friendly staff. Puro Beach facility was very nice, a very nice place for party and good cocktails. The restaurants & food was very good and a wide variety of sea food. The Hotel is placed right in front of the beach (beach towels included).The conference room was large enough to fit 250 people (could fit more). No small meeting rooms available, nevertheless they have transformed some rooms at the 1st floor in meeting rooms. Room service and reception staff very helpful and nice. You are unable to pay your taxi via CC, but the receptionist booked it on the room and the Hotel paid the Taxi to the Airport. 20 minutes maximum distance to the Faro Airport.

Room Tip: Rooms at the 1st floor are not modern, while I heard that on the upper floors rooms are refurbished...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, July 1, 2014
Dear Adina,
Thank you for sharing your Experience of staying at Tivoli Marina Vilamoura.
We are pleased to know that you enjoyed our hotel and its superb location as well as the facilities we provided.
Purobeach Vilamoura combines a relaxed and inspiring atmosphere with a sophisticated and urban lifestyle. With a restaurant and a lounge bar, it is the perfect place to spend unforgettable moments.
We shared your comments with our staff and we would like to thank you on their behalf.
We look forward to welcome you back on your next stay in Vilamoura.
Best regards,
Jorge Beldade
General Manager
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Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 29, 2014

Two separate Corporate events whilst we were there soured our Holiday at the beginning of June. Nike, the sports company, were the main culprits and I'm just glad we only had to suffer one day of them before we left. They took over the dinning hall at breakfast, obviously having to have the meal all at the same time, and the Hotel obliged them further by closing off the Menta Pool restaurant to ordinary guests to provide them their lunchtime requirements. Nike also like to rise early in the morning for their daily exercise rituals before their morning presentations and iit appears that they think that everybody else should be part of it judging by the grunting and whooping noises they made within easy hearing distance of the rooms.
It was our eighth visit to the Tivoli, but you wouldn't have guessed it from the lack of response I've had from the Management team over my concerns? I wrote to them before we left the hotel, complete with my email address so it shouldn't have been difficult for them to reply directly! To this date I've had no response, - thus feeling the need to post this on here, very very poor customer relations. I've read the response to other observations about this same time period, and find it saddening that the money earning corporates' appear to be more important to Tivoli than the holiday makers that are their main bread and butter. I will probably not be going back there again, unless attitudes change!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, July 3, 2014
Dear John,
First of all, we sincerely apologize for the delay in replying back to you and we would like to say that it was a great pleasure to welcome you back in our hotel.
As the hotel is a Congress & Conference Hotel, the convention groups are one of the business segments we work with. All the facilities were available and we assure you that we made all the efforts to provide an enjoyable stay to our individual guests during those days. However, as you may understand, and despite we have communicated with the group coordinator, there are some behaviors that we could not control. Please accept our apologies for the inconveniences and disturb caused during your stay. We much value your comments and we assure you that all the efforts will be made to guarantee that a similar situation will not happen again.
As stated on our previous correspondence, we expect to welcome you again so we can have another opportunity to provide you a pleasant experience at Tivoli Marina Vilamoura.
Best regards,
Jorge Beldade
General Manager
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Birmingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2014

We have just returned home after a fabulous two week Holiday at the Tivoli Marina.
Room , Food and the Professional Attentive Staff made our Holiday .
Breakfast with delicious fresh fruit , yogurts and bacon & eggs set you up for the day.
Peppers Restaurant is a must experience , you are looked after by Joanna , Annya & Nattalie always with a smile.
We had room 822 perfect sea view and the most comfortable bed you could ever sleep on.
Overall a Five Star Experience we will certainly return.
Thank You Tivoli Marina.

Room Tip: 8th & 9th floors have fab views we went for a Sea View
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, July 1, 2014
Dear Derek,
Thank you for sharing your experience of staying at Tivoli Marina Vilamoura.
It is a great pleasure that your holiday met your expectations.
Our Peppers Steakhouse is the ideal place to taste the best meat with a variety of exquisite sauces, we are pleased to know that you enjoyed it.
We would like to thank your words dedicated to our staff, that we shared with them and they were very proud of your recognition.
We look forward to welcome you back soon.
Best regards,
Jorge Beldade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tignes, France
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 28, 2014

great position on the beach and marina , the guys at Purobeach ( on the beach ) looked after us really well as did all the staff in the hotel .The only niggle was the lack of communication from the hotel on a couple of point before the trip .
Its well worth joining the loyalty scheme when you book as this gets you free wifi and a daily paper.

We where lucky enough to have floor 9 rooms which have been updated ( thanks to our friend organising this !) .

we will be back ! .

Room Tip: 918 was good
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, July 1, 2014
Dear Guest,
Thank you for sharing your experience of staying at Tivoli Marina Vilamoura.
We are glad to know that you enjoyed our location overlooking the lively Marina and we would like to apologize for the situation you mentioned and the inconveniences it might have caused you.
Our loyalty program, GHA Discovery, provides you also benefits in more than 350 luxury hotels around the world.
We expect to welcome you again soon.
Best regards,
Jorge Beldade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meolo, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 25, 2014

We had a great week at are first hotel !!!
arrived at Tivoli really looking forward to 5 star saved the best for are second week, due to a football conference the hotel was very not a problem.
Music that night was loud we were are holiday didn't really matter.
Second day hotel was quiet nice breakfast lots of hot tea and coffee
Two days into are holiday Nike turn up for there conference 700 sporty young people

First day was fine didn't even notice them maybe because we went out,
That evening had a nice meal in the hotel and a few drinks.
Went up to are room over looking pool music was so loud couldn't sleep
Next few days the hotel had been taking over by Nike
They set up games round the pool . workshop groups
When the day work had finished 70 jumped in the pool with shoes on had no thought for holiday makers made there way thought the sun loungers like cattle.
Unfortunately holiday was ruined.I wish Tivoli would let the guests no what's going on befor arrive
I would not have pick this week.

Room Tip: Fine out what going on first
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  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, June 27, 2014
Dear Julie,
Thank you for sharing your experience of staying at Tivoli Marina Vilamoura.
We are sorry that your stay did not meet your expectations and we would like to apologize for the inconveniences caused.
The hotel is a Congress & Conference Hotel and despite of our efforts and although we have communicated with the group coordinator there were situations that we could not control. We understand your frustration but we would like to mention that, even though it was a big group, all the facilities were available. Nevertheless, we apologize once again and would like to thank your comments since they are the best way to improve our standards.
We expect to welcome you again, so that we can have another opportunity to provide you a pleasant experience at Tivoli Marina Vilamoura.
Best regards,
Jorge Beldade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tivoli Marina Vilamoura

Address: Marina de Vilamoura, Vilamoura 8125-901, Portugal
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Vilamoura
#3 On the Beach Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Family Hotel in Vilamoura
#6 Luxury Hotel in Vilamoura
#6 Romantic Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Tivoli Marina Vilamoura 5*
Number of rooms: 383
Official Description (provided by the hotel):
With the famous Marina on one side and its own concessioned beach, Tivoli Marina Vilamoura is a reference for luxury tourism in the Algarve. A stage for large events, important meetings and the launch of new products, the congress centre of this 5-star Vilamoura hotel has a capacity for 3200 people simultaneously. The lively social and nightlife of Vilamoura attracts many local celebrities from different areas who come to enjoy the holidays and weekends of complete relaxation, where there is plenty to do such as shopping, a visit to the casino and golf. In the gardens of this resort in the Algarve, guests can pamper themselves at the Angsana Spa choosing from a vast range of invigorating treatments in the best oriental tradition and enjoy delicious delicacies in the hotel's restaurants and bars. ... more   less 
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Also Known As:
Tivoli Marina Vilamoura Hotel Vilamoura
Tivoli Marina Hotel Vilamoura
Tivoli Hotel Vilamoura
Vilamoura Tivoli Marina Hotel
Tivoli Vilamoura
Tivoli Marinotel Vilamoura
Tivoli Marina Vilamoura Portugal - Algarve

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