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“It is all about the staff” 4 of 5 stars
Review of Vila Gale Marina

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Vila Gale Marina
4.0 of 5 Hotel   |   Avenida Da Marina, Lote H 2, Vilamoura 8125-408, Portugal   |  
Hotel amenities
Ranked #15 of 35 hotels in Vilamoura
Port Erin, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“It is all about the staff”
4 of 5 stars Reviewed August 14, 2013

We have just returned after a fortnight staying at this hotel. It was a family holiday and having an 8 year old and 18 year old to entertain was easy.
Activities in the hotel were available everyday and there was a focus on good family activities. I take my hat off to Carlos and his team who had a superb attitude.
It must be a happy place to work as all the staff were all cheerful.
The decor and standard of the rooms were just right for the price and if there was any criticism, I didn't particularly like the lounge area as it has a 'service station' feel to it.
The breakfast was good and we ate in the restaurant on one night and it was tasty.
We booked with Your Golf Travel and had free transfers to the courses as well - Ace!

Room Tip: We had a rockstar sized balcony with a view over the Marina - very good with a large G+T at the end...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, August 22, 2013
Dear Guest,

Thank you for your wonderful review .... will be passed on to all staff who will be very pleased to welcome you back next time at Vila Galé Marina - Vilamoura

Kind regards,

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 13, 2013

The hotel is situated a stones throw away from the marina of Vilamoura. The reception in the hotel is nice but could do with a bit of modernizing. Staff were friendly. Room was clean and bright however not overly big. We had three people staying in our room and the third bed was only a pull out bed and was put directly beside the double (still had to pay full price for the third person, a bit annoying). The air conditioning in the room was great. Balcony was big but had white plastic chairs however during our stay they were in the middle of changing them to new nicer looking table and chairs. The tv had a wide variety of channels.

The food in the restaurant was excellent. We were half board and dinner could be swapped for lunch once you notified reception the day before. Great variety of food which was very tasty. The manager in the restaurant had it all running smoothly. The restaurant was bright and airy.

The pool area was very small for a hotel of this size and bits of the area can be shaded because of the design of the hotel. Free wifi is only available in the lobby. You have to pay to get it in your room.

Overall it is a very good hotel and i would return.

Room Tip: Go for rooms from 1 to 20 as they are on the side of the hotel that gets more sun
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, September 17, 2013
Dear Guest,

We're pleased to know that you enjoyed your stay in our Hotel, and therefore hope to see you again some time soon.

Kind regards,

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 11, 2013 via mobile

All rooms have a great view of the pool. Pool Volleyball is organised by hotel entertainment most evenings providing super entertainment. Bar, restaurant and reception staff are all excellent and v helpful and friendly. Outdoor jaccuzzi is also very good. Had a fantastic stay at Vila gale!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, September 17, 2013
Dear Guest,

.. and we also thank you for your review and it's with a big smile to read how much you enjoyed your stay.

Hope to see you again soon,
Kind Regards,

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2013 via mobile

A great location... 2 minute walk to the marina and a 5 minute walk to the beach. A very clean and friendly hotel. We stayed half board and were not disappointed with the food on offer with a great variety of tastes to suit all. We stayed in a twin room with our 9 year old daughter who had a put-up bed made up for her. Still plenty of space in the room. Balcony was a good size with a great view of the marina. The pool area is very clean and a good size with plenty of entertainment for kids and adults to take part in.
Reception staff helpful (especially Patricia) who was full of local knowledge and advice.
We are planning another visit to vilamoura next year and will definitely be staying here again.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, September 17, 2013
Dear Guest,

I am very pleased to know you have enjoyed your stay at the Vila Galé Marina.
Looking forward to welcome you back next year !

Kind regards,

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, Canterbury, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 1, 2013

We recently stayed at this hotel as part of a holiday package. The room was pretty dated and our shower head wouldn't hold therefore we had to take it out to shower. The toilet was directly behind the toilet door so you needed to lock the door for fear of loosing your toes if it was opened. There was free wifi in the lobby but you needed to pay for it in your room. Breakfast was ok, although the mimes were a bit weird (most people don't need to be entertained whilst they are eating their breakfast). The pool was very nice and the location was good with nearby beach and marina. I think the gym and tennis courts were in the other hotel but we didn't use either. The staff were nice and helpful. So in conclusion nice staff, nice pool but average room. So I would give this hotel 3 stars rather than 4

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, August 20, 2013
Dear Guest,

We thank you for your review and praise of our staff will be passed on.
Regarding your room, , we do appreciate your observations. These will be noted in our future refurbishments.
About the gym, we have it in our hotel, the tenis court is in our sister hotel - Vila Galé Ampalius.
We are pleased you have enjoyed our pool facilities and location., and we hope to welcome you again in the near future

Kind regards,

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 24, 2013

we have just returned from 8 nights at the Vila Gale Marina and to say i am disappointed in the hotel would be an understatement!! we believed the hotel to be 4star as advertised, on arriving i can confirm it would only scrape 3 stars!! i felt like we had gone back in time, the lobby (if it could be called that) was like stepping into 1970 and there is no bar - there is however a small corner "bar" like those you would see in some peoples homes with two wooden high seats.As a result my husband and i decided it would be much nicer to share some wine on our balcony so we requested an ice bucket only to be charged 4euro a go for it!!! Enterainment is non exsistant and we spent most of our evenings on the Marina, which is fabulous. The pool area is much too cramped for a hotel of its size. Really this accomdation should be referred to as apartments as there really was no hotel feel to it whatsoever. On the plus, the rooms where comfortable and the air con worked great, we had clean towels each day also. My advice is if you want budget accomadation then this is the hotel for you, otherwise...head to the Tivoli at the Marina for 5star luxury.

Room Tip: ask for a room on the right side of the pool as this gets the sun all evening
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, July 25, 2013
Dear Guest,

Thank you for sharing your review. We do regret that you did not find our hotel to your standard.
We are glad you have enjoyed the room and the Marina of Vilamoura.
Kind Regards,

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wirral, UK
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 23, 2013

Stayed at Vila Gale Marina from 11th to 18th July as a very late booking. We were a little concerned about the number of rooms as we do prefer very small hotels, but overall we were very pleased with our week & would definitely return. Room & bathroom very good size, with lovely toiletries in bathroom, & nearly new towels. Very comfy beds. Corridor floors outside rooms are thickly carpeted & we heard no-one walking by our room at all.

As pointed out by other reviewers - Breakfast was the same each day - BUT - we honestly never had the same breakfast on any day! The hot was always hot which is a bonus for buffet meals abroad. Lots of different prepared fruits, different breads, different eggs/dishes, bacon, sausage, beans, mushrooms, salads, cold meats, cheeses, cereals, yoghurts, - & huge bowls of fruit - unprepared - so something for everyone - so much choice. You can't eat it all on one day, so we just chose different combinations each day.

Evening meal was the best buffet we have ever had. Again - the hot was always hot, & there is a "specials dish" every day set apart from other dishes - roast beef with garlic gravy, superb pork ribs, leg lamb with Portuguese Mint Sauce, plus more. Choice of different hot meats & fish each night - & also cold meats & fish - smoked salmon every night - my favourite!

Staff in restaurant very efficient & friendly, & always smiling.

The only down side to the hotel is the swimming pool area, which is much too small, sunbeds so close to each other, & in the shade most of the morning, & then there is the appalling sun bed reservation abuse. I have never seen it so bad - even when Management requested them not to do it, some guests continued. We are not sure how the hotel can solve both swimming pool area issues. We solved it by going to the beautiful beach, so the crowded sunbed area in hotel did us a favour as we found the beach!

The outside bar area is welcoming, we ate & drank there most lunchtimes. Very reasonable prices for food & drink. Glass of chilled white wine I think was €2.50 ish, but plenty of it! Plastic glasses used in all of outside area which is a relief, as it can get windy!

Hotel in perfect place for walking to Marina, bars & the beach. Like I said - we look forward to our next stay at Vila Gale Marina. Thank you everyone! Loved it!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, August 20, 2013
Dear Guest,

Thank you so much for sharing your review. It is with great pleasure to find you have enjoyed your stay with us.

Hope you may visit us again soon.

Kind regards,

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Vila Gale Marina

Address: Avenida Da Marina, Lote H 2, Vilamoura 8125-408, Portugal
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Vilamoura
#12 Luxury Hotel in Vilamoura
#14 Family Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vila Gale Marina 4*
Official Description (provided by the hotel):
The Vila Gale Marina Hotel can provide you with an unforgettable holiday in Vilamoura. With a privileged location fronting the Marina de Vilamoura and only a few metres away from the beach and the historical Casino of Vilamoura. Featuring two outdoor swimming pools and a heated indoor pool, two Jacuzzis and Turkish bath, the high quality of service, friendliness, and great entertainment are the hallmarks of our Marina hotel. ... more   less 
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Also Known As:
Vila Gale Marina Vilamoura, Portugal - Algarve
Vila Gale Marina Hotel

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