Stayed here for one week to celebrate a friend's 50th birthday. We got a good BB rate through Voyage Prive and as we knew we would be out with friends most evenings didn't intend having dinner in the hotel. The hotel is situated about 5 mins walk from the beach or Marina area. (If walking back late at night stick to main road which is well lit. We did cut across the Portobello's carpark one night, but didn't feel safe as there were young men loitering. Our friends said they thought they had witnessed a drug transaction, so stick to well lit areas) The hotel is spacious with well kept public areas. Unfortunately the room where we had breakfast was totally uninspiring and depressing. I am not sure if this room is used all year round, or if they switch in high season as there is a lovely terrace facing into the gardens and pool area which was too cold to use in April. Breakfast had the usual buffet items; cheese, ham, yoghurts, fruit, pastries & rolls etc. The "hot" food; bacon, sausages, eggs etc. were at best luke warm. I am aware other reviewers have mentioned this and the Manager's response was "this is the temperature we eat in Portugal" Well that is fine when the food is freshly cooked and cooled, but you cannot healthily keep cooked food at this temperature. I only eat the "hot" food on the first day and stuck to the continental breakfast after that. We did not eat lunch, dinner or room service so cannot comment upon that.
Rooms; we had a club room on the 8th floor. Quite basic so I am glad we didn't book a standard room. The rooms are not soundproofed at all and even on the 8th floor we could hear a lot of noise coming from the bar area below which kept us awake. Also we were adjacent to the lift and each time, its arrival is announced with a loud "ping". Finally getting to sleep, we were woken by the early golfers and early departures dragging luggage along the corridors. Fortunately the hotel wasn't full and they were able to move us to the other side of the hotel away from the bar & lift. Unfortunately then we were woken at 2 & 3am by loud drunks leaving the casino opposite. Oh dear we sound like right moaners ! But a good nights sleep is a basic need for a relaxing holiday. We stayed in the second room and just had an extra glass of wine before bedtime ! The rooms are kept clean and well serviced by the housekeeping staff and our twins were zipped together at our request to make a king. The reception staff were very polite and accommodating whenever a request was made. Bar staff were also friendly and efficient - especially Fatima who makes a lovely cup of coffee and will give you her special recipe for Portuguese Snails ! The outdoor pool is lovely, shame its not heated but I guess during summer you really don't need it. We used the indoor pool and spa (take note this is available to children as well so if you book spa treatments as we did, you can hear screaming kids whilst trying to relax into your massage !) I think the hotel really need to decide if this is an indoor leisure facility or if its an adult spa - the two DO NOT MIX !!!) With so many golf groups attracted to this hotel, I would have thought it quite a money spinner to develop the spa into an adult relaxation area, even if it were adults only during winter/low season?
To summarise; I would say if you get a great rate and you do not intend to spend much time at the hotel, then it is a good base. If you are looking for somewhere to stay & relax without moving from the hotel then this isn't the place for you. The test is always "would you stay here again?" and we would say NO !
There was always noise - from corridors; banging doors etc. From the bar/smoking terrace on pool si...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your preference.
Vilamoura is a place were you can walk security. We have 24 hours patrols of local Police and Private Security Company.
As I say before, the temperature served, is the temperature served in Portugal.
Our Hotel is HACCP certificate, so you can heat the hot food, because is freshly made and safe.
If you allow me a suggestion, you should try our culture.
Maybe next time, if you stay with us, and we can change your opinion.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.