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“Sharon. Scotland” 4 of 5 stars
Review of Crowne Plaza Vilamoura - Algarve

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Crowne Plaza Vilamoura - Algarve
5.0 of 5 Hotel   |   Rua do Oceano Atlantico Algarve, Vilamoura 8125-478, Portugal   |  
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Ranked #6 of 36 Hotels in Vilamoura
Glenrothes, Scotland, United Kingdom
1 review
“Sharon. Scotland”
4 of 5 stars Reviewed August 11, 2014

Having stayed at the hotel for the first time I was really impressed with the room and how clean and tidy it was. The hotel itself is modern and spacious, a little disappointed that the spa wasn't included in the price even though this is a 5 star hotel. The ongoing sun bed shortage could be a little annoying at times but vilamoura is to pretty to spend all your time in the hotel. The staff in the hotel are extremely helpful and nothing is to much trouble. Having stayed half board the breakfast choice was really good even with a fussy teenager who went back for seconds. Evening meal again was lovely as I'm a fish lover, but a great variety to choose from. My husband myself and my son had a great time and would definetely recommend this hotel.

Room Tip: Ask for a room overlooking the pool as its beautiful at nighttime.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, October 17, 2014
Dear Sharon M,
Thank you so much for choosing the Crowne Plaza Vilamoura for your holidays.
It’s really rewarding to see that we met your expectation.
Looking forward to welcome you again at our hotel.
Best Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,253 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (404)
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English first
Brighouse
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 10, 2014 via mobile

We stayed in July a family of 11 every member of staff went out of their way to help rooms excellent we had a sea view room it was amazing ,our little boy had a birthday so we ordered a cake could not have had one made in England better.We got sunbeds round the pool every day thanks to a family member getting up every morning at 6.30 .Hotel needs more sun beds , also the pirate ship slides are really dangerous they get very hot need replacing with plastic, if these issues get addressed it would be an excellent hotel .We really enjoyed our stay all 11 of us from 10 weeks old to grandparents .

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, October 17, 2014
Dear Guest,
Thank you so much for you review regarding your experience at The Crowne Plaza Vilamoura.
Our guests opinios and suggestions are very importante for us as it helps us to improve our services.
Looking forward to welcome you back and show you the improvements done.
Kindest Regards,
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2014

My daughter and I stayed in the Crowne Plaza for 5 days in June this year. The hotel is in an excellent location, rooms fabulous with really comfy beds and we had a great sea view. Our stay was bed and breakfast and what a selection of food. Freshly made pancakes were my favourite. The swimming pool was a lovely temperature but the lack of parasols on some of sun beds proved to be a bit difficult because even in June the midday sun can be quite warm. I hope I can get back to Vilamoura soon and will not hesitate in booking my stay in The Crowne Plaza.

Room Tip: Ask for seaview
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, October 17, 2014
Dear Guest,
Thank you so much for such kind review regarding our hotel facilities, staff and services.
I am glad to read that we met your expectations.
Looking forward to welcome you again.
Kindest Regards,
General Manager
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Rugby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 6, 2014

Location excellent right on the beach. Rooms very clean & bed comfortable. We phoned down for two cups and some more coat hangers on arrival. 6 coat hangers between 2 people. We took our own tea/coffee as we read the hotel does not supply which surprised me as classed as 5 star.
Staff are very friendly and helpful. Food - we did half board but after 10 days I wish we had booked bed & breakfast. The breakfast was very good lots of choice. Dinner too much fish in the evening - if you like fish you are OK !! Sunbeds as stated are always taken by 7 and the fatboys which are wet & smelly in the morning are also taken. Sunbeds on the beach are expensive 17e for the day but you can have until 2 at 12e.
Drinks in the hotel are very very expensive & also food from the pool bar (toasted sandwich) very expensive & tasted awful. We ate snacks on the little beach café which was very good price wise for beer & snacks.
Would not go back to the Crowne Plaza - is not really a 5 star - if you are paying for 5 star hotel you expect cups/tea & coffee/sunbed & 2 chairs on the balcony at least.

Room Tip: away from the casino
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, August 21, 2014
Dear rugbylady_13,

We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
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macclesfield
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 5, 2014

fantastic hotel we have stayed here 5/6 times and can not fault it.
the rooms are comfortable and spotless,the pool area is lovely and always
clean.breakfast is great.we have already booked for next year and looking
forward.

Room Tip: all rooms are nice but beech facing have a great view
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, October 17, 2014
Dear Guest,
I am really glad to read that this is your 5/6 time satying at the Crowne Plaza Vilamoura.
We hope to continue having your preference.
Looking foward to welcome you next year.
Kindest Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banbridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

Wonderful staff, superb food both at breakfast and dinner in the evening, never ending supply and choice. Very comfortable rooms however the glass walled bathroom is unusual until you locate the switches to close the blind system. Rooms are of a very high standard and well serviced, fresh bottled water supplied also a great fridge that works. Sunbeds are booked early at 6am even the 'fatboys' at the childrens pool are booked by 7am. Therefore sunbeds are at a premium. Close to beach where two sunbeds costs 17e for the day. Drink in hotel expensive, 11e for a gin and tonic. Great hotel spoiled by some short falls. Excellent near beach and marina location.

Room Tip: Rooms on east side receive the sun in the morning whilst the west side has the sun shortly after 12...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, October 17, 2014
Dear Thomas,
Thank you so much for such kind review regarding our hotel, services and staff.
Looking forward to welcome you again at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2014

This is a fantastic hotel, in an ideal location. It is in a quieter area, close to the marina. The marina is lovely and only a 5-10min walk.
Positives:
• Clean, modern rooms.
• Easy, quick and friendly check in.
• Quiet rooms. These rooms are pretty soundproof and we never experienced any noise from round about.
• Empty fridge in the room, this can be filled with your own juice and water and came in very handy.
• Comfortable beds.
• Comfortable beanbags around the kids pool. Great idea and very relaxing and great for kids too.
• Lovely Breakfasts and being able to sit outside.
• Kids club / play area. All the kids really enjoyed the kids club, which is located outside, next to the pirate ship.
• Hotel and grounds are kept clean and well maintained.
• Drink prices are reasonable at the hotel bar. (7 Euros for a wine and large beer)
• Hotels location in Vilmaoura – close to shops, beach, marina etc but far enough back from the hustle, which makes this a quiet, relaxing hotel.
• PS3 for kids, in bar area, this was a good idea to entertain the children, I did not mind paying for this, as it means you can limit your children’s time on this too.
• Complimentary fruit skewers given out in the afternoon.
• 3 bottles of water left in room daily.
• The road train – this is a must, to see around Vilamoura. This departs hourly from the hotel next door.
• Marina – this lovely, especially at night. There are many shops, eating places and nice bars.
• Free hotel Wifi - this worked fine in the room and at the pool area.


Negatives;
• No kettle / cups in room. This should be included for a 5 star hotel.
• Paying for the spa – this should be included in hotel price.
• Paying for the football pitch and putting should be included too, we never seen anyone use either of these.
• More seats / umbrellas outside for breakfast. There is a large area to sit, but only about 12 tables. A lot of these are in the sun too.
• The third bed in the room was not as comfortable as the others, it is a shame that a normal bed is not in the room, rather than a fold away one for children.

Overall our holiday was excellent, although there are some improvements which could be made by the hotel; we still had a fantastic time and this would not stop us returning to what is a lovely hotel and resort.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, October 17, 2014
Dear Leanne,
Thank you for taking your time and gives us the feedback about your stay at our hotel.
I am glad to know that, as you mentioned, apart from a few minor areas you realy enjoyed your stay and the hotel facilities.
And above all you will recommend the hotel.
Looking forward to welcome you and have the opportunity to show you the improvements done.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Vilamoura - Algarve

Address: Rua do Oceano Atlantico Algarve, Vilamoura 8125-478, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Business Hotel in Vilamoura
#6 Luxury Hotel in Vilamoura
#6 Romantic Hotel in Vilamoura
#7 Family Hotel in Vilamoura
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Vilamoura - Algarve 5*
Number of rooms: 327
Official Description (provided by the hotel):
Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more   less 
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Also Known As:
Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
Crowne Plaza Vilamoura - Algarve Portugal

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