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“We found nothing to complain about!” 5 of 5 stars
Review of Crowne Plaza Vilamoura - Algarve

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Crowne Plaza Vilamoura - Algarve
5.0 of 5 Hotel   |   Rua do Oceano Atlantico Algarve, Vilamoura 8125-478, Portugal   |  
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Ranked #6 of 36 Hotels in Vilamoura
Oslo
Top Contributor
55 reviews 55 reviews
50 hotel reviews
Reviews in 49 cities Reviews in 49 cities
48 helpful votes 48 helpful votes
“We found nothing to complain about!”
5 of 5 stars Reviewed January 19, 2013

We had booked a junior suite with a sea view, and that is what we got.

The room was big, while the terrace was a bit on the small side. The odd thing is that the terrace only comes with one chair. That was easily solved by moving one chair from the lounge area.

The beds were good and so was the bathroom. A special twist was the glass wall between the bathroom and the bedroom/lounge. Fortunately there was an electric ‘curtain’ that could be rolled down.

The breakfast was excellent. As was the service.

A very good winter rate made this an excellent deal. During the summer it becomes very expensive. But on the other hand Vilamoura is a very nice place, but the cost/value ratio might not be so good then.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, February 4, 2013
Dear Guest,
Thank you so much for sharing you experience at the Crowne Plaza Vilamoura.
It is indeed very rewarding to receive our guest’s recognition.
Hope to have you back soon.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,253 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (404)
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Isle of Man, United Kingdom
Top Contributor
80 reviews 80 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 12, 2013

We took advantage of the very competitive winter rate and stayed in a Junior Suite in early January - it was excellent. The hotel is so well positioned to offer guests a short walk to some very good restaurants. The hotel breakfasts and the dinner we enjoyed on one evening were very good. The Spa and indoor Pool provide added facilities and the very friendly staff only added to our enjoyment.

Room Tip: Choose a room with a view of the pool and beach.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, January 16, 2013
Dear Guest,
We are delighted that your experience at our Hotel was excellent and that you where able to enjoy all of the Hotel facilities.
Thank you for your enthusiastic review about the Crowne Plaza Vilamoura.
We would be very pleased to welcome you again at the Crowne Plaza Vilamoura soon.
Kindest Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 8, 2013

We stayed last April, it was a very good experience.
We upgraded to a junior suite and had the most wonderful views of the beach and pool below. The room itself was spotless and well maintained, cleaned everyday to a very high standard.
We didn't use the sunbeds at the poolside, instead we used the Fatboys, which were amply supplied. The staff kept us supplied with drinks while we were out there, and were always friendly and curteous.
The food was good. We stayed only on a B&B basis, as we wantted to eat out. there were quite a few options for this, however, I suspect that if you were staying for longer than a week, that you would soon be bored with what was on offer.
We took a trip into the old town, which is recommended, and had a lovely time, again with good food.
All in all, I would defininately go back there.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, January 16, 2013
Dear Wendy,
I am glad to read that your experience at the Crowne Plaza Vilamoura fulfilled your expectations and that you would definitely come back again.
Our team is looking forward to welcome you back again.
Kindest Regards,
General Manager
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 4, 2013

Stayed a week in November 2012. Travelled with Saga. The hotel was a joy to stay in to such an extent that we booked again for February 2013 when we got back home. Our room on the sixth floor was fitted out to a very high standard and had an excellent view towards the sea and local town.
The quality and choice of food was excellent - we were spoilt for choice of both hot and cold dishes.The restaurant staff were friendly and approachable and helped to make our holiday enjoyable.
The indoor pool is a decent enough size to be able to swim in. There is also a large jacuzzi pool area, a sauna and a large steam room with a cold shower incorporated into it.
To top everything, we had sunny weather and there was a relaxing area to sit in or out of the sun.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, January 16, 2013
Dear George,
Thank you so much for taking your time and gives such kind feedback regarding your stay at our hotel.
Looking forward to welcome you in February at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager
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london
Top Contributor
103 reviews 103 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed December 27, 2012

Stayed a
Here for one night only, thank god, this hotel takes one austerity measures to another level being a Royal ambassador and platinum elite member usually gets me a upgrade when available well booked a deluxe room and on check in was offered an upgrade but told can only have it if paid 13 Euros towards cost of upgrade! That's a new one on me, anyway checked in went to room mini bar empty because you have to phone down and order to have it stocked also there is a coffee machine in room but no cups no coffee again you have to phone down and buy the coffee but get this you have to also put a deposit on cups! No I am not joking! After all that we decided best to dine outside hotel, but because hotel air con is turned of in winter months and room was very hot and stuffy we put on ceiling fan and thought we would leave this on whilst we were out to dinner so maybe be a bit cooler on our return so we could sleep, but when we got back someone had been to room to turn the fan off and the bedside light we had left on, and took our room key from the holder and put it on the bed, so not to waste electricity, we explained all this to the duty manager on checkout, but response was a shrug of the shoulders! This hotel although looks respectable and does have good facilities but is ruined by the short sighted management in place and pettiness beyond belief. I understand times are hard but to me this is another level, we ask for the GM but he was off site and too busy to be contacted by telephone.
With no air con in the winter months rooms get warm and so you need windows open but there is a car park opposite which at weekends in middle of night is a meeting place for local youngsters with there cars and mopeds and loud music from about 4 am to 6am!
Does the hotel security move them on..... No........ No security about at all....
Would never return and seems the hotel don't care less anyway because it values my custom at 13 euros.........

Room Tip: Don't stay here is best advice I could give
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, January 16, 2013
Dear Guest,
First of all we would like to thank you for your comments and regarding them we are pleased to clarify the following points:
- According to IHG Standards Priority Club members are entitled to free upgrades within the same room category, never for Suites.
- It is a hotel policy to have the mini bars empty, but we offer various menus with different prices if the client wishes to refill the mini bar.
- The hotel has air conditioning at a temperature that we consider comfortable, according to the time of the year. In the rooms the air conditioning has the same temperature and the client can keep this temperature or not according to his needs.
- The hotel has video surveillance cameras and security patrol 24 hours a day within the hotel perimeter. Areas outside the hotel surroundings are not of our responsibility.

Once again we appreciate your time to share your comments with us and we hope that you will continue the Crowne Plaza for your future travel needs.
Kindest Regards,
General Manager
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Porto, Portugal
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 25, 2012

A fantastic hotel with very considerate and helpful staff. We particularly liked the wonderful breakfast buffet and the swimming pool area. Was an excellent location, very convenient to everything.. It's a great expereince all the times staying there.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, December 26, 2012
Dear Guest,
It is very gratifying to receive our guests recognition.
Thank you so much for taking your time and write your review regarding your experience at the Crowne Plaza Vilamoura.
Looking forward to welcome you again at our hotel.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurghada, Egypt
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 25, 2012

As Many have saíd its a great location.
2 Beaches and a town either side the new posher flashy and expensive Vilamoura and the older more tradicional QUarteira..
We liked Vilamoura but after a time or 2 Around the marina it was done , however QUarteira had a Lovely promensde we walked every morning with bakery type cafés we stopped at and sampled the cakes.
The restaurants and bars were cheaper here too.
Both beaches are Lovely . Marina beach and QUarteira beach meet up . We prefered the Lovely beach at Vilamoura side called falásia it is extensive with a Lovely back drop of red coloured cliffs, you can walk a good way on this beach nearly to Albufeira i think.

Back to the hotel , recently ré furbished it is very tasteful and pleasant to stay in , very comfortable .
It is a very short ride from the airport aprox 20 minutes, we also sampled the yellow fish transfers as it is suggested such alot , we were very happy with the profissional service and free WIFI onboard,can you believe it?
If we came to Vilamoura agaín we would definatly use this hotel as it is well located and if you do like walking , with QUarteira benig so close and the Lovely falásia beach nearby it is ideal.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, December 26, 2012
Dear Paul,
It is very rewarding to see that we met your expectations and that we have your preference if staying in Vilamoura.
Looking forward to welcome you back again at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Vilamoura - Algarve

Address: Rua do Oceano Atlantico Algarve, Vilamoura 8125-478, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Vilamoura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Romantic Hotel in Vilamoura
#6 Business Hotel in Vilamoura
#6 Luxury Hotel in Vilamoura
#7 Family Hotel in Vilamoura
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Vilamoura - Algarve 5*
Number of rooms: 327
Official Description (provided by the hotel):
Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more   less 
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Also Known As:
Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
Crowne Plaza Vilamoura - Algarve Portugal

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