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“Service (If You Can Call It That) Was Abysmal” 2 of 5 stars
Review of Fletcher Hotel-Restaurant Duinoord

Fletcher Hotel-Restaurant Duinoord
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Fletcher Hotel-Restaurant Duinoord
3.0 of 5 Hotel   |   Wassenaarseslag 26, 2242 PJ Wassenaar, The Netherlands   |  
Hotel amenities
Ranked #5 of 6 Hotels in Wassenaar
WA State
Top Contributor
155 reviews 155 reviews
34 hotel reviews
Reviews in 56 cities Reviews in 56 cities
50 helpful votes 50 helpful votes
“Service (If You Can Call It That) Was Abysmal”
2 of 5 stars Reviewed January 5, 2014

We stopped at the hotel’s restaurant for a quick cup of coffee and a snack on an early Sunday afternoon. It was a nice and sunny winter day so the nearby dunes and beach were well visited. Although a number of other people had dropped in for refreshments things were nothing near capacity.

Service was slow enough to require a geological timescale. At least 4 sets of people left in frustration without ever having caught sight of a server. We hung around and made the mistake of ordering and having to wait, wait and then wait some more. A process that took a little over 2 hours. Our server did come out after an interminable wait and as an apology offered us a complimentary drink; a nice gesture under the circumstances.

The food, when it finally came, was pretty good and hot so at least that part they got right.

This used to be a really nice place, serving very good food, but if you want to try them out again, skip sunny afternoons unless you have lots of time to kill.

Room Tip: Don't know about the rooms, we only visited the restaurant but had to wait long enough that we s...
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  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Service
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27 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
great britain
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 22, 2013

I would not return to this hotel.
We stayed for 2 nights (actually we checked out after the first night). The location is beautiful. That's it.
The reception was a pokey little breakfast bar type bit of wood by some stairs.
The 'communal' area (I guess it was communal as there were quite a few dirty fabric chairs and a TV) off the reception was smelly, worn out and dirty looking...and void of any guests.
The service was dreadful. We had to try find a bell to ring for attention when we arrived, likewise at breakfast, it was like Mr Faulty was doing the cooking, serving, checking guests, the whole lot!
The bedroom....well, what can I say? The bed felt and smelt damp and dirty. i slept fully clothed on top of the bed, and did not use the pillow. There was an old bedside table on one side of the double bed that was from the 60's, and very grimey to touch. There was a VERY small portable tv in the room, no remote. The TV did not work. There was a desk which had the TV on it, at the end of the bed, so navigating between the bed and tv to go to the bathroom was very tricky. The wall paper was spangly like 60's style, but very worn out, dirty and coming away from the walls.
the bathroom had exposed water pipes running everywhere, a very dodgy wobbly toilet which felt like it was going to come away from the floor (the pedestal type). The tiles were olive green, everywhere, and the grout was mouldy. The sink was also stained (as was the toilet), and the bathroom generally smelly foisty and damp as did the whole room. I didn't have a shower on our one night stay as I hadn't brought my flip flops..I didnt want to stand with my bare feet anywhere!
All I can say, is that we had gone to this hotel to celebrate my partner's 40th birthday, you know, a nice romantic weekend, but it turned out dreadful! We checked out the following morning...(and you do not want to bother with their 'breakfast;...get yourself to a nice cafe), and we went and stayed at Kurhaus hotel in Scheveningen, a short drive away. Granted, that hotel is 5 times more expensive, but after the disappointment and desparate need for a wash and comfortable room, we would have paid anything. Definitely a hotel from hell, and they shouldnt even advertise for business. We complained to the manager there and they said they were in the process of refurbishing the hotel. We stayed there 2 years ago, so I came online to see if they had done any improvements. the photos & sales patter is all the same. So be warned guys, there are plenty of other hotels who deserve your money and your stay!

Room Tip: Don't even think of booking a room here!
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  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 24, 2012

Nice location, very close to the beach. From the outside it looks nice, but the rooms haven't had an update since the Beatles were together. Breakfast was pretty good, and the staff is friendly.

I guess the Fletcher chain who owns the hotel just doesn't care about the rooms.

Room Tip: The first room that was offered was noisy, we asked for another room that was better, so don't b...
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 22, 2012 via mobile

Very outdated. The only advantage is its location. The location is great, close to the beach. There are no other buildings closeby, so very quiet.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
66 reviews 66 reviews
51 hotel reviews
Reviews in 42 cities Reviews in 42 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 12, 2011

Stayed here in May 2011 and all-in-all I was very pleased. I was staying on a business trip but paying for hotels myself and was alone.

The single room I had was small but perfectly adequate; it had a desk, an LCD TV and a great view over the dunes. It was clean, the shower worked really well and was perfect for what I wanted.

The hotel is quite old but seems to have been refurbished; the walls look like they have fresh paint and a clean and bright, the furniture and fittings look a little dated but thats part of the charm.

It is a long way from any where other than the beach unless you have a car which was why I stayed here. I would definitely stay again with my partner.

The good:
Clean, tidy, adequate room
Peace and Quiet
Food in the evenings is exceptional
Included breakfast is good
At €79 for the night for one or €99 for two people I did n't think it was unreasonably priced
Parking is free
Bar prices are reasonable

The bad:
Wifi is provided by KPN and so costs €5 for 50 minutes or €15 for the day. You can by a week for €30 or a month for €45 (which you can use with any KPN hotspot not just this hotel)
If you're looking for 5* luxury you will not find it here; the rooms are adequate

All in all I really liked the place.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 31, 2010

Some of the other reviews of this Hotel are somewhat less than complementary. The general opinion we were left with was that this hotel has immense potential. The only downside is that its decor and rooms need a serious refurbishment - if that is done well then Fletcher have a fantastic hotel in terms of location, facilities and period style.

Stayed July 2010, traveled as a couple
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12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed September 30, 2008

I live in The Hague and know this hotel in the dunes very well, and always wanted to stay there some time and so I did.
The restaurant is well-known in the area and this place is more famous for it's restaurant than the hotel rooms..
I had booked through a Booking website but at arrival I heard that the one room with terrace on the dune side (room 8) was free and I got it without surcharge. It is rather small, about 3 x 3 meters but the terrace is large (6 x 1,5 meters and a nice place to sit in the sun in summer. The room is so small that there is no place for a chair between the desk and the bed, but I took the terrace table inside. The decor of the room is modernized but not very attractive. Bed is 2 singles pushed together. Bed a bit hard. Bathroom is OK, with a small bath, but it has a view of the dunes too. It is a quiet room, there is non next to it on one side.
It is above the restaurant and there was some noise but not too bad. The TV shows that no British guests come here as it has no British channels, just Dutch channels (which have sub-titled English-language TV series and movies) and 5 German ones.
It has teletext but rather small TV, which can be turned so that one can watch it from a chair next to the bed.
The restaurant had all tables with "reserved" in it but that was not the case. There were only a few guests but the room next to it was full with a group and there are windows between the restaurant and that room so it was noisy and I did not like to have dinner (alone). The whole style of the hotel and restaurant is very 1950's, but they were changing the carpets in the corridors when I left.
Breakfast buffet (included) is quite good, with bacon and scarmbled eggs.
Fletcher Group toiletries (shampoo and bath creme) in the bathroom.

All in all not bad but a bit too pricey for what you get. In nice weather the terraces are nice (3 rooms have a terrace on the other side that overlooks a large terrace in the garden) but in winter this will not be such very attractive hotel to stay.
There are better hotels in this hotel group.
There are Christmas and New Year's Eve arrangements but it is not really a place for festive occasions, at least not the standard rooms.

The hotel can only be reached by bus (daily, twice per hour) in July and August (a bus passing the hotel on it's way to Wassenaar beach), but I walked to and from this hotel as the area is fantastic for walks..

  • Liked — Location ,large terrace of room 8 and the breakfast
  • Disliked — small room, a bit too pricey, noise from a group in the restaurant
  • Stayed September 2008, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fletcher Hotel-Restaurant Duinoord

Address: Wassenaarseslag 26, 2242 PJ Wassenaar, The Netherlands
Location: The Netherlands > South Holland Province > Wassenaar
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #5 of 6 Hotels in Wassenaar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fletcher Hotel-Restaurant Duinoord 3*
Number of rooms: 30
Official Description (provided by the hotel):
Fletcher Hotel-Restaurant Duinoord lies in the magnificent dune landscape outside the built-up are of the wealthy suburb of Wassenaar. You will find this unique, authentic hotel nestled in untouched natural surroundings and just a short walk from the beach. This lovely hotel lies nestled in the dunes in the heart of untouched natural surroundings. Every one of our comfortable rooms has a view of these magnificent surroundings. Our characteristic restaurant reflects the hotel's surroundings and has an atmosphere of bygone days. The excellent menu offers a great variety of delicious dishes with something to suit every palate. ... more   less 
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Also Known As:
Fletcher Hotel-Restaurant Duinoord Wassenaar, South Holland, The Netherlands

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