We woke up at 1am with the bathroom flooded with excrement and water, gradually running into the hallway and bedrooms. No answer from the emergency number, despite leaving several messages. We spend the night with buckets and a mop, cleaning up the faeces from the ground floor, emptying buckets of poo water outside in the lake.
Emergency number was answered at 8am. Emergency plumber showed up at 4pm, all the while we had no access to the holiday home. Fixed eventually at just before 5pm.
At check out, almost 400 Euro was withheld from our deposit for the plumber bill (labour only). Reception desk stated they had only facilitated a plumber, and that we could have arranged our own.
We had stayed before, and even recommended to others, resulting in months of bookings. the only relief is it happened to us, and not to the many friends we recommended this place to.
- Official Description (provided by the hotel):
- Welcome at Holiday Park Rien van den Broeke Village at the Loosdrecht Lakes. Holiday Park Rien van den Broeke Village offers holiday homes matching the highest standards in personal modern amenities. The unique setting directly at the Loosdrecht Lakes (the Loosdrechtse Plassen) between Amsterdam and Utrecht, the high number of contemporary holiday homes with Mediterranean accents and many modern conveniences, will make sure that even the most discerning resident will feel right at home here. Not only the holiday homes, but also the personal attention of our staff are aiming to meet the wishes of our most demanding guests. ... more less
- Also Known As:
- Rien Van Den Broeke Village Loosdrecht, North Holland