Although room and bedding were clean, the room was VERY small, service from staff was very poor, asked for another pillow, thought I'd asked for the crown jewels the length of time it "begrudgingly" took. Dinner was 6.30 - 8pm and believe me that was the length of time it took to be served the 3 courses which weren't very appetising any of the nights, in fact we went back to our room and "raided our snacks" because we were still hungry, 1st course soup was served about 7pm even though we were seated at 6.30pm, 2nd course was about 7.30 and 3rd course at 8pm, the staff (obviously under orders), were more concerned about going round the dining area asking if anyone needed a drink, then getting it, rather than dishing out the food, drinks were marked onto a card to be paid for at the end of the stay and none of the staff seemed to know how much the drinks actually cost, also asked one night what the meal was going to be as the previous night someone didn't like fish which is what was being served, (they got a basket of bread instead) and no-one seemed to know, in fact whatever was asked of the staff the answer was that they didnt know, someone in our group tried to pay their bar bill on the night before we left as we were leaving early the following morning and they were initially told that they couldn't because there was no-one there authorised to take money, why employ staff if you can't trust them, also some people in the group "lost" items from there rooms.
Location: The Netherlands > Limburg Province > Valkenburg
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Ranked #38 of 51 hotels in Valkenburg
Price Range (Based on Average Rates): $
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