We spent a weekend with your kids and parents and enjoyed the stay.
The pool can be a bit crowed and the changing room was overcrowded, but maybe that was because of the bad weather, so everyone got changed there. The room was nice, but a bit dark. The hotel is very kids friendly- we found everything we need for our 2 year old and not only the crib but also a changing matt, a diaper disposal, extra towls ect.
We had one dinner at the restaurant St Gerlach, one dinner at the Bistrot de Liege and a lunch there. Every meal was great and the service very friendly and professional. Breakfast was also very good with a wide selection and good coffee.
It was a great place for a family gathering and we will come back.
The hotel is ideal for a shopping trip to Masmechelen andsightseeing in Maaastricht.

We stayed in the hotel in December 2012, and had our two children in tow. We were in one of the two bedroom apartments which was good but we found the split level was not the best for our youngest who is under 2. We had to watch she did not fall down the steep steps and it removed some of the relaxation for us. There is a kitchenette though which is great for children. We found the decor a little dated and the bedrooms were small almost claustrophobic given the small windows. The wireless signal was pretty weak there also. Dinner in the bistro was really great and they catered for us being vegetarian (me also gluten free). We also enjoyed the bar area. I would recommend this hotel for couples or families and we would return.

Absolutely a fabulous hotel, friendly staff, great rooms and service. One thing that was a little disappointing in such a historic, romantic location where the amount of parents with young children. They were really un -supervised, sticking fingers into the fabulous,( though 28 euro )breakfast buffet, which is very unhygienic and disturbing. Further more kids where allowed into the spa, a total no-no in my opinion. There are plenty of places to go with your children( Efteling???) this hotel isn't one of them.

I stayed at St Gerlach for 4 days for a business conference In March 2012. The hotel is impressive to look at, has nice gardens and a nice spa / pool area. I ate breakfast and lunch here, which were alright (standard-fare for a hotel) although I didn't eat an evening meal here so can't comment.

The staff are friendly and helpful.

I was staying in a two level apartment style room which was pleasant enough although I found it a little cold (in the aesthetic sense of the word). The bathroom was huge - as big as the room easily!

Maastricht isn't the most exciting of towns in terms of nightlife but is located a reasonable distance from some bars and restaurants. Impressive since the pictures on the website give the impression that it's in the middle of nowhere!

No real complaints about the hotel other than that the wireless service is terrible. The signal comes and goes. Probably due to the sheer size of the hotel. They just need to add some additional routers for the rooms in the buildings further out.

Probably a good place to come to for a romantic getaway or if you're looking for a different side of the Netherlands.