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“Great airport hotel” 4 of 5 stars
Review of Bastion Deluxe Amsterdam Airport / Hoofddorp

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Bastion Deluxe Amsterdam Airport / Hoofddorp
Vuursteen 3, 2132 LZ Hoofddorp, The Netherlands   |  
Hotel amenities
Ranked #9 of 12 hotels in Hoofddorp
Minneapolis, Minnesota
Top Contributor
229 reviews 229 reviews
56 hotel reviews
Reviews in 101 cities Reviews in 101 cities
122 helpful votes 122 helpful votes
“Great airport hotel”
4 of 5 stars Reviewed March 13, 2014

My stay here started off on the right foot; I didn't know what to expect in terms of finding the shuttle at the airport, but I literally walked out the door and boarded the shuttle that was sitting there waiting. I was a little confused because as we were driving to the hotel, the sign in the bus said that Bastion guests have to transfer to a different bus at Best Western, but the first stop was Bastion.

The room was spotless and comfortable. The bed was a little hard for my taste, but I slept fine. The only reason I'm giving 4 stars instead of 5 is because of the traffic noise. Sure, I heard planes in the morning, but my biggest complaint was car traffic noise since the hotel is right next to the highway. It woke me up several times throughout the night, even over the sound of a white noise machine that I always travel with.

My husband and I had dinner at the hotel restaurant, and I will agree with another reviewer that the service was painfully slow. All we ordered was 2 bowls of soup, and somehow it took half an hour to get our food. There were only a few other tables, and everyone else had their food, so I have no idea why it would take so long to heat up 2 bowls of soup. In the morning we walked to McDonald's for breakfast and this was super easy since it's in the Bastion parking lot.

Friendly staff. Free wifi worked just fine. All in all I would stay again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Eigenaar at Bastion Deluxe Amsterdam Airport / Hoofddorp, responded to this review, April 2, 2014
Dear guest,

We want to thank you very much for your stay at Bastion Deluxe Hotel Amsterdam Airport and for your review which you have posted on Tripadvisor. We are pleased to see that you have enjoyed the personal atmosphere, hospitality, comfort and good facilities and all of this you have translated in a nice review!

You mentioned in your review that you had to wait for a half hour before you soup was served. We would like to apologize for this. We value your comments and recommendations for assessments and to further develop our standards. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

We are looking forward to welcome you again in one of our hotels!

With kind regards,

Team Bastion Hotel Groep
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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26 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Houston, TX
Top Contributor
90 reviews 90 reviews
42 hotel reviews
Reviews in 25 cities Reviews in 25 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed February 11, 2014

This is a good choice for a clean, newer, modern hotel near the airport. I was attending a convention at the RAI and chose to stay near the airport and ride the train. The train runs nearly all hours and the hotel provides an airport shuttle between 6am to 12am. Past that expect a hefty can fare to the hotel. The rooms were clean, large (for European standards) and had all the right amenities. Free wifi is nice, pricey breakfast was not worth it to me. There is a mcdonalds in the parking lot, but you almost need a car to access it. Only the drive thru was open any of the times I saw it. It can be confusing trying to find out about this hotel. Hotels.com has all the right photos and info. Tripadvisor has the Best Western and this hotel mixed up. The Best Western is connected but not the same. Even Bastion makes it confusing. Apparently there is another Bastion Deluxe Airport (according to their shuttle service) but I never saw a bus for it. They could do better on their information, but once here, this is a good hotel and a very reasonable price.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Eigenaar at Bastion Deluxe Amsterdam Airport / Hoofddorp, responded to this review, February 25, 2014
Dear guest,

We would like to thank you for your review regarding the Bastion Deluxe Hotel Amsterdam Airport. As we can see you have experienced the personal atmosphere, hospitality, comfort and good facilities of Bastion Hotel Groep and you have summarized it in a great review!
Thank you very much for that.

What can we improve on our breakfast to make the breakfast worth it for you?

Tripadvisor was mixed up with the Best Western Amsterdam Airport indeed, but now that is solved. Best Western Amsterdam Airport Hotel is also managed by the Bastion Hotel Groep and there is another hotel Bastion Hotel Schiphol/Hoofddorp. I can imagine this is confusing for you and other guests, because they are all in the same spot near the Airport.

The hotel where you have slept, Bastion Deluxe Hotel Amsterdam Airport, is a new hotel and that is the reason why there are not so many reviews yet.

I hope to have informed you sufficiently for this moment and we are looking forward to welcome you in one of our hotels.

With kind regards,

Team from the Bastion Hotel Groep.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed February 5, 2014

My meal took 45 min to get ready, and also service is very low. I dint recommend this place to eat even if you stay at the hotel. Go to the other ones at the surroundings.

not so many options to order and I found a hair in my plate. Well, actually it was not my best dinner...

Stayed February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Eigenaar at Bastion Deluxe Amsterdam Airport / Hoofddorp, responded to this review, February 25, 2014
Dear guest,

We would like to thank you for the review which you have posted on Tripadvisor.

First of all we would like to apologize for the fact that the hotel did not meet your expectations.

We are very sorry to hear that the service of the staff was not what it should be. We acknowledge that a good service from the staff contributes to a pleasant stay in the hotel.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

The Bastion Hotel Groep wants to offer each guest personal hospitality and a high level of service, that is why we have implemented improvements on our courses.

As an appreciation to your review and to show we are really sorry, we want to offer you a voucher for free breakfast the next time you will sleep in one of our hotels.

With kind regards,

Team Bastion Hotel Groep
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Bastion Deluxe Amsterdam Airport / Hoofddorp

Address: Vuursteen 3, 2132 LZ Hoofddorp, The Netherlands
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 hotels in Hoofddorp
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The Bastion Deluxe Hotel Amsterdam Airport is a luxurious four star hotel that stands for personal atmosphere, hospitality, comfort and good facilities for an attractive price. The hotel offers 24-hour front office services, comfortable Deluxe rooms and an extensive choice of dishes at it's atmospheric restaurant. Guests are welcome at the hotelbar and seperate smoking lounge. The hotel offers complimentary use of the fitness room and swimming pool. Free wireless internet access is available in the entire hotel. The hotel is situated along the A4, across Schiphol Airport and can be easily reached within seven minutes by car. Domestic animals are not allowed. Location / accessibility The hotel is ideally situated along the A4, across Schiphol Airport and in the vicitiy of Business Centres in and around Schiphol/Hoofddorp. The airport can be reached within seven minutes by car. Many attractive cities like Zaanstad, Haarlem and Leiden are well accessible from the hotel. Rooms The hotel offers 185 Deluxe rooms. The Deluxe rooms are equipped with a television, free WiFi, a working desk, a safe, free coffee & tea making facilities and a bathroom with bath/shower, toilet and hairdryer. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and in weekends from 7:00 till 10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 Hrs. Schiphol Airport Shuttle Service Our free shuttle bus departs from the hotel to Schiphol Airport every 30 minutes; on the whole and on the half hour. The first bus departs at 6.00 A.M. And the last bus departs at 11.30 P.M. Our free shuttle bus departs from Schiphol Airport to the hotel every 30 minutes; quarter to and quarter past the hour. The first bus departs at 6.15 A.M. And the last bus departs at 11.45 P.M. You may find our shuttle bus at Schiphol Airport at the area for hotel shuttle services at platform A9, located directly outside the arrivals hall. This bus may be recognized with the names Best Western Airport & Bastion Hotel stated on its side. A reservation is not required for the shuttle service from the airport to the hotel. A reservation is required for the shuttle service from the hotel to the airport and can be made at the reception. ... more   less 
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