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“bad service at the Lobby Restaurant.” 1 of 5 stars
Review of Bastion Deluxe Amsterdam Airport / Hoofddorp

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Bastion Deluxe Amsterdam Airport / Hoofddorp
Vuursteen 3, 2132 LZ Hoofddorp, The Netherlands   |  
Hotel amenities
Ranked #9 of 12 Hotels in Hoofddorp
A TripAdvisor Member
“bad service at the Lobby Restaurant.”
1 of 5 stars Reviewed February 5, 2014

My meal took 45 min to get ready, and also service is very low. I dint recommend this place to eat even if you stay at the hotel. Go to the other ones at the surroundings.

not so many options to order and I found a hair in my plate. Well, actually it was not my best dinner...

Stayed February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Eigenaar at Bastion Deluxe Amsterdam Airport / Hoofddorp, responded to this review, February 25, 2014
Dear guest,

We would like to thank you for the review which you have posted on Tripadvisor.

First of all we would like to apologize for the fact that the hotel did not meet your expectations.

We are very sorry to hear that the service of the staff was not what it should be. We acknowledge that a good service from the staff contributes to a pleasant stay in the hotel.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

The Bastion Hotel Groep wants to offer each guest personal hospitality and a high level of service, that is why we have implemented improvements on our courses.

As an appreciation to your review and to show we are really sorry, we want to offer you a voucher for free breakfast the next time you will sleep in one of our hotels.

With kind regards,

Team Bastion Hotel Groep
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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43 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Bastion Deluxe Amsterdam Airport / Hoofddorp

Address: Vuursteen 3, 2132 LZ Hoofddorp, The Netherlands
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Hoofddorp
Price Range (Based on Average Rates): $
Number of rooms: 185
Official Description (provided by the hotel):
The Bastion Deluxe Hotel Amsterdam Airport is a luxurious four star hotel that stands for personal atmosphere, hospitality, comfort and good facilities for an attractive price. The hotel offers 24-hour front office services, comfortable Deluxe rooms and an extensive choice of dishes at it's atmospheric restaurant. Guests are welcome at the hotelbar and seperate smoking lounge. The hotel offers complimentary use of the fitness room and swimming pool. Free wireless internet access is available in the entire hotel. The hotel is situated along the A4, across Schiphol Airport and can be easily reached within seven minutes by car. Domestic animals are not allowed. Location / accessibility The hotel is ideally situated along the A4, across Schiphol Airport and in the vicitiy of Business Centres in and around Schiphol/Hoofddorp. The airport can be reached within seven minutes by car. Many attractive cities like Zaanstad, Haarlem and Leiden are well accessible from the hotel. Rooms The hotel offers 185 Deluxe rooms. The Deluxe rooms are equipped with a television, free WiFi, a working desk, a safe, free coffee & tea making facilities and a bathroom with bath/shower, toilet and hairdryer. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and in weekends from 7:00 till 10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 Hrs. Schiphol Airport Shuttle Service Our free shuttle bus departs from the hotel to Schiphol Airport every 30 minutes; on the whole and on the half hour. The first bus departs at 6.00 A.M. And the last bus departs at 11.30 P.M. Our free shuttle bus departs from Schiphol Airport to the hotel every 30 minutes; quarter to and quarter past the hour. The first bus departs at 6.15 A.M. And the last bus departs at 11.45 P.M. You may find our shuttle bus at Schiphol Airport at the area for hotel shuttle services at platform A9, located directly outside the arrivals hall. This bus may be recognized with the names Best Western Airport & Bastion Hotel stated on its side. A reservation is not required for the shuttle service from the airport to the hotel. A reservation is required for the shuttle service from the hotel to the airport and can be made at the reception. ... more   less 
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