Have just spent 3 days at the Best Western / Bastion Schipol Airport whilst attending an event at RAI- used this hotel purely because of the location.
Immediately got off to a bad start when the amount reserved on the Credit Card did not include the tourist tax. The Receptionist took the full payment from the Card when we checked in, but when we went online later that night, the check-in payment had been taken, and the reserved amount was showing as unavailable. When questioning this, the Night Manager told us the reserved amount would be released within 30 DAYS. After various discussions with the Night Manager, he finally telephoned to confirm (after midnight) that the reserved amount would be cancelled, but it may still take 30 days to clear.
Totally ruined the break & makes me wonder how often this happens - the excuse that the reserved amount did not cover the bill seems odd as there are many occasions when the final payment has increased, especially if a Restaurant bill is added. Most companies have no difficulty in immediately reversing a payment or cancelling a reserved amount.
Apart from that, the room was OK, but had a few issues. 1. No hand soap was provided in the bathroom, so had to use the Bath gel to wash my hands. 2. Nearly slipped in the bath when getting out of the shower. 3. The cups were not replaced or washed, so were dirty when we got back in the evening. 4. The kettle did not have an on/off switch, so had to avoid the boiling steam to unplug it. 5. The mini-fridge did not work, so the fresh milk for the coffee went sour overnight.
Currently appear to be building / renovating the ground floor, so the security doors were wedged open & had to avoid wires all over the floor near the lifts - not good if you have reduced mobility or poor eyesight.
For a hotel from this chain, was extremely disappointed - it is not advertised as a Budget brand, but certainly felt like one - and from the lower end.
- Official Description (provided by the hotel):
- Bastion Hotels stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Hotel Schiphol Hoofddorp offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility: Because of its location along the road around Hoofddorp, and its location near the A4, makes this hotel ideal for guest who have to travel to Schiphol. By car this airport can be reached within 20 minutes, but the hotel also offers a free shuttle service from en to Schiphol. The shuttle departs from platform A9/13. Please inform at the hotel for the exact time schedule. The centre of the young and cozy Hoofddorp is well accessible the same for het Haarlemmermeersen Bos. Rooms: The 80 comfortable rooms in the hotel are equipped with two twin beds, a television, a telephone, a modem, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. Food & Beverage: At Bastion Hotel Schiphol Hoofddorp guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 till 09.00 and in weekends from 07.00 till 10.30. the atmospheric hotel is opened from 11.00 till 23.00 for lunch and diner. ... more less
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