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“Good value for convenience” 3 of 5 stars
Review of Best Western Amsterdam Airport Hotel

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Best Western Amsterdam Airport Hotel
4.0 of 5 Hotel   |   Vuursteen 1, 2132 LZ Hoofddorp, The Netherlands   |  
Hotel amenities
Ranked #11 of 12 Hotels in Hoofddorp
Carmichael, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good value for convenience”
3 of 5 stars Reviewed October 22, 2013

The free bus (a real bus) leaves from A9 at the airport on half hours until midnight, very convenient for late arrivals; the hotel is NOT within walking distance. The hotel also has a van service to the airport but a reservation is strongly suggested and it's more variable. The room was very clean and the service was good, but be aware that your room number does not indicate the floor on which it's located; there are signs in the elevator and on the stairs showing which numbers are on which floors (for instance, a room numbered 3225 is on the second floor). Beds are soft, not firm, and covers are the usual duvet style. Shower water pressure is adequate but not strong, as expected in a water-saving environment. Free wi-fi in the room is good but not exceptionally fast, but fine for email. Overall, a good value, especially if you just need a layover night in changing flights at Schipol.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Cadmus55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, October 29, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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690 reviews from our community

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liverpool
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 22, 2013

We stayed at this hotel for three nights, we really couldn't fault anything in this hotel staff where very nice and polite, hotel room was a great size would really recommend this hotel to family and friends, the hotel also provides a free shuttle bus which take you to and from the airport x

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank danstecal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, October 23, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 17, 2013

Check in process was efficient, booked a taxi for the following morning, tax was late, like 20 mins late, possibly not the hotels fault, but they didn't seem too interested in sorting it for me. Breakfast was average, a 2 slice toaster that took forever to toast bread for a hotel of that size was ridiculous. The pool was a nice touch, and the shuttle to and from the airport is great.

The main problem with this hotel is the hotel staff, they really need to go on a customer service course, they are very poor at dealing with any issues. When I got back in my room to nfs that the maid had been to clean the room, I noticed that my electric toothbrush and a new tube of toothpaste were missing. I can only assume the maid removed them from the room. I didn't leave anything else in my room other than a few clothes in the wardrobe, so she maybe thought I had left? Not a problem, I report it at reception hoping they will have one of those traveller kits hotels give out. But no, I was met with laughter from the 3 people behind reception, they didn't believe me, couldn't provide me with any replacement and refused to offer any discount off the room or any compensation. I was asked to fill in a complaints form. Which I did, and went to my meeting having not brushed my teeth, which wasn't pleasant.

I then received a letter off the hotel (Bastion, not Best Western), explaining that anything left in the room was not their responsibility, and if I have an issue to contact the police! Contact the police over a customer service issue? The only person with access to the room was myself and the maid, so they are asking me to contact the police about a member of their staff. Needless to say, I didn't contact the police, I left feedback on their Facebook page and it was removed, they don't reply to my emails.

Hence my issue with the customer service, all this could have been solved by offering me 30 euros off my room rate to replace the items and an apology, I got neither and just laughed at and since told to contact the police.

Needless to say, I won't be staying at a bastion hotel again, and unfortunately it's tarnished my feelings on Best Western, as they have stepped in as the brand either. Reading the other reviews, it seems I'm not the first person to have an issue with the hotel staff laughing at them either.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Davidkn77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed October 14, 2013

Great place for a stopover. Bus from the airport runs pretty consistent from the airport to the hotel every 30 minutes. Great location and much cheaper than hotels closer to the airport. Comfortable rooms but not enough soap in the bathroom. Asked front desk for toothpaste and they were out when I was there. Food was overpriced but there is a McDonalds across the parking lot if that is your thing. Otherwise AMS has plenty of good place to eat if you are headed back to the airport around meal time.
Gym is sparse but adequate.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Shame F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, October 16, 2013
Dear guest,

Thank you very much for the comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed October 14, 2013

A very nice hotel - excellent staff and the best shuttle service to Airport.. the hotel's location is very nice- next to airport and a big shopping mall .. nice for quick visitors..

they have a shuttle to airport every thirty mins which helps anyone travel to any part of the city or the world :)

rooms are nicely soundproofed ..

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank PIYUSH J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, October 16, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hitchin, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 11, 2013

Stayed for one night. Booked online for three people (two bookings) on check-in they could only find one booking, this was soon sorted.

Even though booked as a Best Western, the hotel is a Bastion hotel. Room was clean and satisfactory with all basic needs.

Ate in restaurant, not an extensive menu, but ok. Nice restaurant layout and bar area.

A very busy hotel serving the airport. The free shuttle bus was also a bonus. Cheap and cheerful, although not what I would call 4 star. Aircraft noise can be a problem if your a light sleeper.

Was charged 5 euros local tax, and for some strange reason was given 5 euros cash back on checkout.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Andyjbt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, October 14, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boise, id
Level Contributor
125 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed October 9, 2013

It was okay for one night since I left the next day for USA. I got a lot of hall noise and of course you hear the airplanes . The bathroom did not have enough soap for one person but it was roomy.The shuttle service was good and easy to get to the airport.It did have a coffee maker, nice to have when you don't have time for breakfast.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank idajimmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, October 14, 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Best Western Amsterdam Airport Hotel

Address: Vuursteen 1, 2132 LZ Hoofddorp, The Netherlands
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Hoofddorp
Price Range (Based on Average Rates):
Hotel Class:4 star — Best Western Amsterdam Airport Hotel 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Best Western Amsterdam Airport Hotel is a luxurious four star hotel that lives up to the Best Western standards. The hotel stands for personal atmosphere, hospitality, comfort and good facilities for an attractive price. The hotel offers 24-hour front office, comfortable hotel rooms and an a la carte restaurant. Guests are welcome in our cozy hotel bar and special smoking lounge. The smoking lounge provides a LCD television screen with sports channels, air conditioning and relaxing lounge chairs. Furthermore, the hotel offers free use of its fitness and swimming pool facilities available for all hotel guests, air-conditioning and free wireless internet in the entire hotel. A computer is available at the lobby for hotel guests to use at no additional costs. The hotel is situated along the A4, across Schiphol Airport. By car, Schiphol Airport can be reached within seven minutes. Cities like Zaanstad, Haarlem and Leiden are well accessible. For the business traveler, Best Western Amsterdam Airport hotel is ideally located near several business centers. Location / accessibility The hotel is situated along the A4, across airport Schiphol. The airport can be reached within seven minutes by car. A lot of attraction cities like Zaanstad, Haarlem and Leiden are well accessible. For business guests, the Best Western Amsterdam Airport hotel is ideal. Airport Schiphol and a lot of business centres in Amsterdam are easy accessible from the hotel. Rooms The hotel offers 190 comfortable deluxe rooms and 5 Quads. The deluxe rooms are equipped with a television, modem, working desk, safe, free coffee and tea making facilities and a bathroom with bath, toilet and hairdryer. The Quads are more spacious and additionally offer a kitchenette and a sleeping sofa. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and in weekends from 7:00 till10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 Hrs. Schiphol Airport Shuttle Service Our free shuttle bus departs from the hotel to Schiphol Airport every 30 minutes; on the whole and on the half hour. The first bus departs at 6.00 A.M. And the last bus departs at 11.30 P.M. Our free shuttle bus departs from Schiphol Airport to the hotel every 30 minutes; quarter to and quarter past the hour. The first bus departs at 6.15 A.M. And the last bus departs at 11.45 P.M. You may find our shuttle bus at Schiphol Airport at the area for hotel shuttle services at platform A9, located directly outside the arrivals hall. This bus may be recognized with the names Best Western Airport & Bastion Hotel stated on its side. A reservation is not required for the shuttle service from the airport to the hotel. A reservation is required for the shuttle service from the hotel to the airport and can be made at the reception. ... more   less 
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Also Known As:
Best Western Amsterdam Airport Hotel Hoofddorp
Best Western Hotel Hoofddorp
Best Western Hoofddorp
Hoofddorp Best Western

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