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“In and Out” 3 of 5 stars
Review of BEST WESTERN Amsterdam Airport

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BEST WESTERN Amsterdam Airport
4.0 of 5 Hotel   |   Vuursteen 1, 2132 LZ Hoofddorp, The Netherlands   |  
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Ranked #10 of 12 hotels in Hoofddorp
Cape Town Central, South Africa
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“In and Out”
3 of 5 stars Reviewed October 14, 2013

Great place for a stopover. Bus from the airport runs pretty consistent from the airport to the hotel every 30 minutes. Great location and much cheaper than hotels closer to the airport. Comfortable rooms but not enough soap in the bathroom. Asked front desk for toothpaste and they were out when I was there. Food was overpriced but there is a McDonalds across the parking lot if that is your thing. Otherwise AMS has plenty of good place to eat if you are headed back to the airport around meal time.
Gym is sparse but adequate.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at BEST WESTERN Amsterdam Airport, responded to this review, October 16, 2013
Dear guest,

Thank you very much for the comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Amsterdam
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 14, 2013

A very nice hotel - excellent staff and the best shuttle service to Airport.. the hotel's location is very nice- next to airport and a big shopping mall .. nice for quick visitors..

they have a shuttle to airport every thirty mins which helps anyone travel to any part of the city or the world :)

rooms are nicely soundproofed ..

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at BEST WESTERN Amsterdam Airport, responded to this review, October 16, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hitchin, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 11, 2013

Stayed for one night. Booked online for three people (two bookings) on check-in they could only find one booking, this was soon sorted.

Even though booked as a Best Western, the hotel is a Bastion hotel. Room was clean and satisfactory with all basic needs.

Ate in restaurant, not an extensive menu, but ok. Nice restaurant layout and bar area.

A very busy hotel serving the airport. The free shuttle bus was also a bonus. Cheap and cheerful, although not what I would call 4 star. Aircraft noise can be a problem if your a light sleeper.

Was charged 5 euros local tax, and for some strange reason was given 5 euros cash back on checkout.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at BEST WESTERN Amsterdam Airport, responded to this review, October 14, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boise, id
Top Contributor
79 reviews 79 reviews
57 hotel reviews
Reviews in 40 cities Reviews in 40 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed October 9, 2013

It was okay for one night since I left the next day for USA. I got a lot of hall noise and of course you hear the airplanes . The bathroom did not have enough soap for one person but it was roomy.The shuttle service was good and easy to get to the airport.It did have a coffee maker, nice to have when you don't have time for breakfast.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at BEST WESTERN Amsterdam Airport, responded to this review, October 14, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 8, 2013

For a brief stop over, it was ok. The pool was nice, the steam room was broken, and the breakfast at 14 Euros was ok. I would caution you to bring soap. They leave two small tubes good for a shower a piece and no bar soap for washing hands.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at BEST WESTERN Amsterdam Airport, responded to this review, October 14, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 2, 2013

The hotel was near the airport, had a nice breakfast and was not far from the town of Hooddrop. The shuttle could get you there, but just like anywhere else in the Netherlands just a short bike ride away.

They hotel was a bit dated in ways, but it was a good hotel and I would stay again if I needed to be close to the airport.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at BEST WESTERN Amsterdam Airport, responded to this review, October 8, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 1, 2013

We had an early flight so we had to get the first shuttle (at 6:00 am) to the airport.
The night before the lady at the reception advised us to be 5 min before the departure time. Well, we were 15 min earlier in the hotel's lobby....There was line of other customers like us who wanted to take the first shuttle and only one guy at the reception who was trying to do the check-outs. Through the glass door we saw the shuttle waiting in front of the hotel (3 m away). At one moment we realized that the 6:00 am is approaching. The gentleman in front of us asked if the shuttle's driver will wait until we are also checked out. The receptionist went out and came back assuring us that the shuttle will wait....but NO! When we were done with the check-out (~6:10 am) the shuttle was gone. You can imagine the frustration between the customers who were left behind. What was more frustrating was the absolute detachment of the hotel's personnel (3-4 people) and the confusing answers on the question when is the next possibility to be taken to the airport. We had the stupidity to ask if the hotel can provide a taxi for us, but they laughed at our faces.Well, during a stay at Hilton, we were provided with a complimentary taxi to the airport (without even asking for it) because out flight was very early.
Other wise the hotel is very very basic and eating at the restaurant was a depressing experience.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at BEST WESTERN Amsterdam Airport, responded to this review, October 3, 2013
Dear Guest,

Following your review comments regarding our Best Western Amsterdam Airport Hotel we wish to take this opportunity and thank you for your time and effort to inform us of your stay. Your feedback is very important to us as this supports us to improve areas required to ensure we do exceed our guests expectations. Please do accept our apologies for the disappointing service that affected your enjoyment of your room and disturbing experience with one of our employees. Please rest assured that these topics are being evaluated with our management team.

The Bastion hotel group strives to always meet and exceed the expectations of our guest and despite your unpleasant stay at our Best Western Amsterdam Airport Hotel we do hope to welcome you again in one of our other hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Amsterdam Airport

Address: Vuursteen 1, 2132 LZ Hoofddorp, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Hoofddorp
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Amsterdam Airport 4*
Official Description (provided by the hotel):
The Best Western Amsterdam Airport Hotel is a luxurious four star hotel that lives up to the Best Western standards. The hotel stands for personal atmosphere, hospitality, comfort and good facilities for an attractive price. The hotel offers 24-hour front office, comfortable hotel rooms and an a la carte restaurant. Guests are welcome in our cozy hotel bar and special smoking lounge. The smoking lounge provides a LCD television screen with sports channels, air conditioning and relaxing lounge chairs. Furthermore, the hotel offers free use of its fitness and swimming pool facilities available for all hotel guests, air-conditioning and free wireless internet in the entire hotel. A computer is available at the lobby for hotel guests to use at no additional costs. The hotel is situated along the A4, across Schiphol Airport. By car, Schiphol Airport can be reached within seven minutes. Cities like Zaanstad, Haarlem and Leiden are well accessible. For the business traveler, Best Western Amsterdam Airport hotel is ideally located near several business centers. Location / accessibility The hotel is situated along the A4, across airport Schiphol. The airport can be reached within seven minutes by car. A lot of attraction cities like Zaanstad, Haarlem and Leiden are well accessible. For business guests, the Best Western Amsterdam Airport hotel is ideal. Airport Schiphol and a lot of business centres in Amsterdam are easy accessible from the hotel. Rooms The hotel offers 190 comfortable deluxe rooms and 5 Quads. The deluxe rooms are equipped with a television, modem, working desk, safe, free coffee and tea making facilities and a bathroom with bath, toilet and hairdryer. The Quads are more spacious and additionally offer a kitchenette and a sleeping sofa. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and in weekends from 7:00 till10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 Hrs. Schiphol Airport Shuttle Service Our free shuttle bus departs from the hotel to Schiphol Airport every 30 minutes; on the whole and on the half hour. The first bus departs at 6.00 A.M. And the last bus departs at 11.30 P.M. Our free shuttle bus departs from Schiphol Airport to the hotel every 30 minutes; quarter to and quarter past the hour. The first bus departs at 6.15 A.M. And the last bus departs at 11.45 P.M. You may find our shuttle bus at Schiphol Airport at the area for hotel shuttle services at platform A9, located directly outside the arrivals hall. This bus may be recognized with the names Best Western Airport & Bastion Hotel stated on its side. A reservation is not required for the shuttle service from the airport to the hotel. A reservation is required for the shuttle service from the hotel to the airport and can be made at the reception. ... more   less 
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Also Known As:
Best Western Amsterdam Airport Hotel Hoofddorp
Best Western Hotel Hoofddorp
Best Western Hoofddorp
Hoofddorp Best Western

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