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“Nothing good” 1 of 5 stars
Review of Crowne Plaza Amsterdam Schiphol

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Crowne Plaza Amsterdam Schiphol
4.0 of 5 Hotel   |   Planeetbaan 2, 2132 HZ Hoofddorp, The Netherlands   |  
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Ranked #3 of 12 hotels in Hoofddorp
Bury, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Nothing good”
1 of 5 stars Reviewed February 2, 2014 via mobile

From check-in to check-out there was nothing good or even reasonable about this hotel. A real let down.

I arrived from the airport and the reception was empty, with only 1 receptionist on duty and he was on the phone, checked in to a room on the 5 th floor. Ordered some food a glass of wine and some internet access.! To catch up on some last minute work.

Then as I settled down to sleep I could hear the trains, which I didn't understand as I could not see any. Every 30 minutes. Until 1:30 am when I heard the last train, or in fact fell asleep, 6:30 and I was up again.

The hotel is very dated as was the room. I felt like I had gone back in time.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, February 3, 2014
Dear Nigel T,
Thank you for taking the time to write a review on Tripadvisor.
I do apologize for the inconvenience you experienced with the trains during your business trip. Our hotel windows are sound proof and should hold back any sound from the outside. This will definately be something we will look into.
Kind regards,
Maurice Jansen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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886 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Antwerp, Belgium
1 review
5 of 5 stars Reviewed January 30, 2014

The staff od Crowne plaza are all friendly, supportive and very professional. They offer very clean rooms, delicious food, comfortable beds, great services! It makes me feel as my second home. I recommend it!

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, February 3, 2014
Dear JBruinsma,
Thank you for leaving your review on Tripadvisor.
It is great to read that our team made you feel at home during your stay and that you enjoyed the food and facilities.
We are looking forward to your next stay.
Kind regards,
Maurice Jansen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ljubljana, Slovenia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2014

Very good location near Schiphol airport. Pleasant stay with good food. Hotel has lots of presentation rooms for variety of events. Also you can find a spa and fitness in the hotel to relax after a hard day.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, January 29, 2014
Dear Matjaz M,
Thank you for leaving your review at Tripadvisor.
It is great to read that you were able to enjoy our Sunflower Leisure club during your stay and that you enjoyed the food.
We are looking forward to your next review on Tripadvisor or our own site.
Kind regards,
Maurice Jansen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
1 review
5 of 5 stars Reviewed January 23, 2014

The people working in this hotel provide service with a capital S! A home away from home. Rooms are nice, beds are excellent. Hotel is located in a business area close to Schiphol and Amsterdam centre.

Room Tip: The views are better on higher floors, that's all.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, January 24, 2014
Dear DAF T,
Thank you for leaving a review on Tripadvisor.
It is great to read that you appreciated the service our team provides and the rooms. We do our utmost to make every stay unfortgettable.
Kind regards,
Maurice Jansen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quito, Ecuador
1 review
5 of 5 stars Reviewed January 21, 2014

Great location,quiet,clean and comfortable .
Food is very good and the people is very courteous, friendly. The gym is ok but I thing the should have a climat control inside the fitness machine room, it is cold early in the morning

Room Tip: If all rooms are as mine you should do fine
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, January 23, 2014
Dear 425Traveler2014,
Thank you for leaving your review on Tripadvisor.
Great to read that you enjoyed the food and your room. Your feedback regarding the heating in the gym will be looked in to.
We are looking forward to your next review on Tripadvisor or our own site.
Kind regards,
Maurice Jansen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baghdad, Iraq
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 17, 2014

I can only echo the combined sentiments of two other posters. The hotel is certainly clean, spacious and welcoming, the rooms are certainly generous and the beds are lovely - so luxuriant I struggled to get out of bed in the morning! Good food in the restaurant though a little pricey, even considering that it's a (higher class of) airport hotel.

A good location too, close to Hoofdorp railway station just a few minutes from Amsterdam Schiphol - quiet and clean neighbourhood. The Dutch really plan this stuff well, it was a world away from my experience of UK Airport Hotels, with a concrete building jammed apologetically in the middle of a roundabout while jumbo jets scream overhead! And the staff are first-class and I am pleased to recommend them.

Equally I would agree thought that, good as it is, it isn't quite worth what they charge - and yes the Wifi is pretty lame unless you pay a pretty extortionate amount for the express link.

Overall though I had a nice comfortable time, good staff and friendly polite service, a nice little bar and restaurant and marvellous rooms. Keep it up chaps, and tell your bosses to put more deals out - this way we could come more often!

Room Tip: Lpook for Groupon deals etc,
See more room tips
  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, January 21, 2014
Dear Nigel 'Steff' P,
Thank you for providing us with feedback regarding your stay.
It is great to read that you enjoyed your stay at the Crowne Plaza Amsterdam-Schiphol and that you especially appreciated our beds.
Your comments regarding deals will definately be shared with management.
Kind regards,
Maurice Jansen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
2 reviews
1 of 5 stars Reviewed January 16, 2014

Hotel itself is ok but not worth what they charge. The rooms are very dated. The beds are very comfortable and there is not too much noise even though there is a main railway line right next to it. Wifi is terrible unless you pay 8 euros an hour or 22 euros per day.
Now.....the main reason for the low rating. I travel a lot on business and only stayed here due to a last minute change and regular hotel fully booked. Every day and every night they got something wrong. They tried to bill me for things I did not receive, they brought the wrong food out, my vegetarian colleague had meat dishes put in front of them on 3 occasions during the week after ordering the vegetarian options. It took forever to get a 2 course meal and just as long to sort out the bill when they got that wrong......which was everyday. We decided to eat out as much as possible to avoid the hassle. The beer was frequently poured into warm glasses.
The majority of staff were friendly but the management seriously need to sort out the issues that cause frustration on a daily basis, after a day of meetings I just want a quite meal and drink without having to question the bill. One meal was charged for + 100 extra euros.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, January 21, 2014
Dear M F,
Thank you for leaving a review regarding your stay at our hotel.
I do apologise for the inconvenience you experienced during your stay. In your comments I do not recognize the regular service our hotel provides so this will definately be looked in to.
We hope you will choose our hotel again during a future stay as we would like to change your mind about our property. If there are any issues during a next stay feel free to contact the manager on duty.
Kind regards,
Maurice Jansen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam Schiphol

Address: Planeetbaan 2, 2132 HZ Hoofddorp, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Hoofddorp
#2 Romantic Hotel in Hoofddorp
#2 Business Hotel in Hoofddorp
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam Schiphol 4*
Official Description (provided by the hotel):
The hotel Crowne Plaza Amsterdam Schiphol is a luxury hotel at only a 10-minute drive from Amsterdam Airport Schiphol. The hotel is conveniently accessible from the airport via a private airport shuttle bus service. Located only a few miles from the A4, both Amsterdam and The Hague are within easy reach. This hotel is also the ideal basis to visit the Keukenhof flower bulbs.The hotel Crowne Plaza Amsterdam Schiphol offers a complementary shuttle service to companies in Hoofddorp and the Schiphol area upon request. Hoofddorp train station with direct services to Amsterdam city center and Leiden is only an 8-minute walk.This 242 room hotel features a leisure club with indoor swimming pool, Jacuzzi, gym and solarium for your well-deserved relaxation after a long journey. Looking for a place to meet? The hotel Crowne Plaza Amsterdam Schiphol houses 14 multifunctional meeting rooms.The hotel Crowne Plaza Amsterdam Schiphol is very proud to introduce its new stylish restaurant @The Lobby. In a modern yet sophisticated setting you can enjoy fresh culinary delights inspired by Dutch heritage prepared by our renowned chef.High speed Internet access is available at a charge in all guest rooms and public areas. ... more   less 
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Also Known As:
Crowne Plaza Amsterdam Schiphol Hotel Hoofddorp
Crowne Plaza Hoofddorp
Crowne Plaza Hotel Hoofddorp

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