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“Great hotel, but be aware of the location before you book.” 4 of 5 stars
Review of Crowne Plaza Amsterdam Schiphol

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Crowne Plaza Amsterdam Schiphol
4.0 of 5 Hotel   |   Planeetbaan 2, 2132 HZ Hoofddorp, The Netherlands   |  
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Ranked #4 of 12 Hotels in Hoofddorp
Twickenham, United Kingdom
Top Contributor
68 reviews 68 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
60 helpful votes 60 helpful votes
“Great hotel, but be aware of the location before you book.”
4 of 5 stars Reviewed December 31, 2013

Stayed here for 3 nights in December. The hotel itself is great, the staff were very friendly, and the rooms were massive. Our twin room had two double beds with lots of pillows and the bed was so comfortable after a long day. There are no views from this hotel, it literally is in the middle of nowhere. There is a free shuttle from the airport though which was handy but be aware to get the shuttle back it costs €7.50. The hotel is around a 5 minute walk to the nearest station which will take you into Amsterdam Centraal in around 20 minutes. Be aware that this station isn't staffed though and the ticket machines only accept coins or maestro cards - no notes. Trains don't run to this station 24/7 either, so if your plans are to stay out until the early hours in Amsterdam the only trains you can get are every hour to Schipol airport then a taxi from there is around €20.

I managed to lock us out of our safe at one point and the manager was very helpful at this point! Also we managed to forget travel adapters and the hotel staff were kind enough to lend us some at reception.

Breakfast had a very large choice of breads, jams, cereals, juices, pasteries, cold meats and cheeses. Breakfast also had a cooked section with beans, mushrooms, scrambled egg, some inedible bacon and the strangest chicken sausages.

I didn't book this hotel, and had I seen the location I wouldn't have. Overall, this is a great hotel, if wanting to be near the airport, or travelling for buisiness nearby its perfect. To see Amsterdam city centre, it is not.

I would have given this place 5* but the cooked breakfast sort of let it down a bit.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, January 2, 2014
Dear Laura C,
Thank you for leaving your review on Tripdavisor regarding your stay.
It is great to read that you and your friends enjoyed the hotel itself. We are indeed located outside of Amsterdam. Hoofddorp also offers some great restaurants, bars, a theatre and a cinema for if you would like to stay out until the early hours.
We are sorry to read that you did not enjoy the cooked breakfast. We will pass your comments on to the kitchen.
Kind regards,
Maurice Jansen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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946 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Haarlem, The Netherlands
1 review
4 of 5 stars Reviewed December 30, 2013

Room was very tidy. Modern interior. Friendly personeel. Breakfast was very good. Excellent, very nicely /stylish designed swimming pool including jacuzzi. Only problem was that the free internet option was very slow. Overall it was à pleasant and relaxing weekend!!!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, December 31, 2013
Dear Robin C,
Thank you for your review on Tripadvisor.
It is great to read that you enjoyed your stay at the Crowne Plaza Amsterdam - Schiphol and that you were able to enjoy all the facilities we provide.
Basic internet is indeed without a charge and will be sufficient for some e-mailing. Internet is something we are continuously monitoring to see if adjustments can be made.
Kind regards,
Maurice Jansen
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Edinburgh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 29, 2013

Stayed here with my boyfriend for a week. Staff were very nice and helpful. Our room was clean and big enough to spend a week or even more there. Food was good, but bit expensive at the restaurant. This hotel is mainly for business people, so it is VERY quiet. We met a group of young people, but even they were quiet... The train ride to Amsterdam centre is quiet costy (around 10 Euros for a daily ticket) and you need to have change to buy it from the ticket machine, however the receptionist always willing to give you change for it.
The only downside was that wifi connection was very poor in our room (but free)

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, December 30, 2013
Dear Edi86,
Thank you for leaving a review regarding your stay at the Crowne Plaza Amsterdam-Schiphol.
It is great to read that you and your boyfriend enjoyed your room and the hotel. We hope you also had time to visit the pool and fitness area.
The internet connection is something we are continuously monitoring and evaluating. Basic internet is free and should be sufficient for some e-mailing and high speed internet is available for browsing the web.
Kind regards,
Maurice Jansen
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Nairobi, Kenya
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 24, 2013

The hotel is a 10 minute free shuttle ride from the airport. The hotel gave us an early check-in which was desperately needed. The most helpful service was their shuttle service to the local shopping area particularly the ice skating rink. Great experience for my daughter to ice skate in Holland! The Hoofdorp town has several kid friendly restaurants and is only a 5 minute free shuttle ride away. We also went into Amsterdam. For this it may be easier to take the free shuttle back to the airport and take the train departing from there in. Although we only stayed a day, it was an enjoyable time. Many thanks to the staff would made this a pleasant experience. We will stay there again on our return trip through.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, December 30, 2013
Dear bill2013227,
Thank you for taking the time writing a review on Tripadvisor.
Great to read that we could assist you in making your stay and that of your daughter a pleasant one. We are looking forward to your next visit.
Kind regards,
Maurice Jansen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 22, 2013 via mobile

This is a comfortable hotel with Ok breakfast and Ok bar food. The staff are nice enough and superficially welcoming. It's nothing special, just an airport hotel, slightly too far (6km) from the airport, in the middle of a soulless industrial office park. Stay, sleep, leave. That's it.
But - and this is reflected in other reviews - they play games and obfuscate charges with some rip off prices which just hack tired and hassled travelers off, Big Time.
For example, the courtesy bus FROM the airport is free but they don't tell you it's €7.50 to return. This is just annoying when you've spent €150+ to stay in a mediocre hotel. Make it free both ways (or build your hotel closer to Schipol.....). It's called good Customer Service and it's what we expect.
Another example is wifi. On their website it says it's free, when you check in - provided you ask - they will say "Yes sir, we'll give you complimentary wifi", as if you are getting something special. Then when you check out they try to charge you €22 and you end up arguing, which hacks you off and leaves a nasty taste. Bad customer service. Money for nothing.

The other "trick" is on check-in, which happened to me and others judging by the reviews is that they say "We've given you a free room upgrade....Here's a voucher for a free drink (standard room) / free drink and snack (exec room). " No they haven't, they just want you to feel good and spend more money in the bar. Don't lie, please!

It's this kind of petty deceit (because that's what it is) that really makes me cross. So, IHG and Crowne Plaza Schipol (+6km), if you want customers to feel good just be honest, transparent and consistent, and don't try to charge for things that are free.
I would normally recommend any hotel as nice and clean as this one, but until this petty deceit by Crowne Plaza staff stops, I won't be returning any time soon. My advice? Stay at the Sheraton Schipol. It's closer.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, December 30, 2013
Dear RogerBann,
Thank you for leaving a review on Tripadvisor and your compliments regarding the cleanliness of the hotel.
I do apologize that you left our hotel feeling deceived. That is ofcourse not our intention.
It is correct that we offer free basic wifi. High Speed internet is also available, but at a charge. As soon as a guest tries to connect with the internet, this is explained and the guest can choose between free or paid internet.
It is unfortunate to read that you will not be choosing our hotel for your next stay, but we hope other hotels around Shiphol suit your needs.
Kind regards,
Maurice Jansen
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Fuengirola, Spain
1 review
4 of 5 stars Reviewed December 18, 2013

Clean , well kept hotel , good facilities, food was good although menu is limited especially if you 4 nights at a time , walking distance to Hoofdorp so easy access to more restaurants' beds excellent

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, December 19, 2013
Dear Beegee58mijas,
Thank you for leaving a review on Tripadvisor.
It is true that the centre of Hoofddorp offers you more choice of restaurants if you are staying for multiple nights.
We do hope you enjoyed the choices we offer and welcome you back for a next stay.
Kind regards,
Maurice Jansen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 16, 2013

As a platinum member, I really expected more from an Crowne Plaza. The hotel is well kept, the rooms do have things like an iron and good size overall.

Upgraded to a Club Room, but have no Club Lounge privileges which frankly makes one wonder what the benefit of being a platinum member. Other Crowne Plaza I have stayed in this year have always extended Club Lounge privileges, but reading the reviews the GM copies and pastes the same reply on why the cannot do this anymore.

High speed Internet is a privilege? At other brands that is pretty much standard with Club Access and free breakfast. IHG Rewards is really behind the times with loyalty in my opinion. I generally have stayed across the street at the Holiday Inn Express which I find to be of much better value with affordable dining options, a great free breakfast and adequate rooms and internet.

I will say the staff here was excellent and they treated me well. I will not be staying here in the future will return to Holiday Inn or another property nearby.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, December 19, 2013
Dear Scpenquin,
Thank you for taking the time and writing a review on Tripadvisor.
Your compliments regarding our staff is highly appreciated and will be shared with them.
I understand that the new policy is causing you inconvenieces during your stay at the Crowne Plaza, and I am sorry to hear that. Unfortunately it is true that limitations are set by IHG corporate office and are applicable to all IHG hotels. During the years a big difference grew between what hotels offered as a privilage and a line has been drawn.
We are sorry to hear that this policy has changed your opinion about our hotel and are sorry to see you go.
Kind regards,
Maurice Jansen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam Schiphol

Address: Planeetbaan 2, 2132 HZ Hoofddorp, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Hoofddorp
#2 Romantic Hotel in Hoofddorp
#2 Business Hotel in Hoofddorp
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Amsterdam Schiphol 4*
Number of rooms: 243
Official Description (provided by the hotel):
The hotel Crowne Plaza Amsterdam Schiphol is a luxury hotel at only a 10-minute drive from Amsterdam Airport Schiphol. The hotel is conveniently accessible from the airport via a private airport shuttle bus service. Located only a few miles from the A4, both Amsterdam and The Hague are within easy reach. This hotel is also the ideal basis to visit the Keukenhof flower bulbs.The hotel Crowne Plaza Amsterdam Schiphol offers a complementary shuttle service to companies in Hoofddorp and the Schiphol area upon request. Hoofddorp train station with direct services to Amsterdam city center and Leiden is only an 8-minute walk.This 242 room hotel features a leisure club with indoor swimming pool, Jacuzzi, gym and solarium for your well-deserved relaxation after a long journey. Looking for a place to meet? The hotel Crowne Plaza Amsterdam Schiphol houses 14 multifunctional meeting rooms.The hotel Crowne Plaza Amsterdam Schiphol is very proud to introduce its new stylish restaurant @The Lobby. In a modern yet sophisticated setting you can enjoy fresh culinary delights inspired by Dutch heritage prepared by our renowned chef.High speed Internet access is available at a charge in all guest rooms and public areas. ... more   less 
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Also Known As:
Crowne Plaza Amsterdam Schiphol Hotel Hoofddorp
Crowne Plaza Hoofddorp
Crowne Plaza Hotel Hoofddorp

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