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“Lovely weekend” 4 of 5 stars
Review of Crowne Plaza Amsterdam Schiphol

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Crowne Plaza Amsterdam Schiphol
4.0 of 5 Hotel   |   Planeetbaan 2, Hoofddorp 2132 HZ, The Netherlands   |  
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Ranked #4 of 12 hotels in Hoofddorp
Ruislip, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Lovely weekend”
4 of 5 stars Reviewed August 20, 2013

My husband and I chose this hotel for our anniversary because it was a very reasonable price as it was the weekend. We were given an upgrade because it was our anniversary, with a little bottle of Prosecco which was a lovely touch. The concierge was very helpful and gave us a ride to the airport to sort out train tickets which made access to Amsterdam straightforward - a 10 min walk from the hotel to the station, then 20 mins to Amsterdam Centraal. You can buy tickets at the machine with coins or chip and pin cards though, and access the platform from the closer end by the underpass which saves a bit of the walk. We had a lovely swim in the pool and breakfast was included in our deal and was really good. We did have an issue with our room at one point but the hotel staff dealt with it really pleasantly. The only negative was the cost of the restaurant. We ate there one night because we were tired, but made sure we ate in town the next night! Overall, it was a lovely stay.

Room Tip: Can hear the trains on that side, but they are not too loud to be worrying.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Halifax, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 19, 2013

just returned after a 3 night trip to amsterdam to celebrate my wifes birthday,we decided to stay away from dam central and am so happy we did.this hotel was a great base the rooms are excellant the service was faultless and only a 20 min tram ride to dam central.amenties here are second to none the only advise i would give the hotel is to supply warmed/hot plates at meal times has your food soon got cold on the plates.we stayed in room 342 and my sister had room 345 this hotel is a must if you want luxury away from the madness of dam central

Room Tip: any here would be great
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 16, 2013

Arriving at this Hotel, was very pleasing , relaxing , Very good amenities , great smiling staff, service was there as well as a shuttle bus into town, breakfast was well presented, the room was excellent, very comfortable, & clean ,enjoyed the stay..

Room Tip: Overall, good, every one I spoke to were very happy, no Complaints Well Done .
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hexham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 15, 2013

This is an excellent quality hotel within easy reach of Schipol Airport; a good example of the brand. A key feature is the friendliness of the staff and a desire to provide good overall service - with a smile. As a previous user from some time ago I formed the view on this visit that the hotel seems to improve with age in terms of guest experience

Room Tip: The railway side of the hotel is a little noisier but this is not a significant feature
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merseyside
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 14, 2013 via mobile

Stayed here on business and location is fantastic.

Near business district & not too far from city centre.

Rooms are clean, neutral but a little boring.

Breakfast buffet was a lot better than expected. Someone was frying eggs to your order.

Not my favourite but it's definitely a safe option.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, August 28, 2013
Dear William D,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 14, 2013

There were a lot of reasons to enjoy this hotel. The room was lovely, large and very clean. The bed was marvellously comfortable. The staff we interacted with (shuttle driver, front desk, housekeeping, restaurant) were, on the whole, friendly and helpful. It had a lovely fitness suite available.

Despite all the positives, I find it difficult to recommend this hotel for a few reasons:

1) The location isn't ideal if you're hoping for easy, affordable access into the centre of Amsterdam. There is a train platform only about half a mile away which, apart from taxis, seemed to be the only way into the city proper. A ticket for one person was €9.20, so for my husband and me to travel, we were paying almost €20 per day, just to see the sights we came to see.

2) This isn't the hotel for you if you're travelling on a budget. We aren't poor, but we certainly don't have a lot of disposable cash, so when we checked in and were asked to provide a deposit of €50 per night (so €200 total), we were shocked. That was half of our budget for seeing the city. I will allow that I've not stayed in many European hotels, as I primarily travelled in the US most of my life, but I've never heard of an actual deposit to a hotel. I've provided my credit card details every time, as a guarantee of payment for any excess charges or damages, but I've never been asked to hand over a significant portion of my travel budget when the room has already been paid for.

3) The most frustrating part of our stay was when we went to check out, and learned we'd been charged €132 for partaking in the offered breakfast each day, which we hadn't. We had to correct this to reflect that we'd only had it twice, but to be frank, it had not been made at all clear that the breakfast was charged. Again, this is something I've never experienced. I can't recall staying in a hotel that didn't offer a free breakfast. Some, of course, were better than others (some offered miniature boxes of cereal and milk, and others - like this hotel - large, lovely spreads), but they were always included in the stay.

In the hotel information booklet provided in the room, there was a great deal of information about charges for other services, but the section that listed breakfast said nothing about a cost - it only included meal times. When we arrived in the restaurant, we were asked for our room number, at which point, the (very friendly) woman marked off the number and asked if we were Mr. and Mrs ____, which we confirmed. We were never asked to sign anything acknowledging charges, and it bothers me how easily someone could have given a random room number and gotten a free meal.

When we challenged the charges during our check-out, we were met with a rather cold response, and were told that there is a card in the restaurant with the price given. We asked where it was, and would have liked to have been shown, but was only told, 'It certainly wasn't included in the room'. When I said that we wouldn't have had the breakfast any days if the information about charges had been provided with the rest of the details in the hotel's guide book, he simply repeated, 'Well, it certainly wasn't included', as though I were a simpleton, and added, 'It's normally €25 per person, but see here, we've only charged €33 for both of you', as though he were doing us a favour. It had been €33 from the time we were first handed a bill with our balance - this wasn't the result of any points we'd made.

Fair enough, we ate the food. It was good food. But the fact we were paying such extortionate rates should have been much clearer, and we certainly should have been expected to sign for any such charges to our room. I chose to rate 'Breakfast' a 2 in the expanded ratings here, but it's hard to reflect that, if you're aware of and okay with the price, it really was a good meal. I, personally, don't think it was worth the price, though.

Lesson learned. If you stay at this hotel, with its many charming reasons to do so, be very wary of surprise charges.

Incidentally, be aware that, though the shuttle to the hotel from the airport is (genuinely) free, there is a €7.50 charge to take it back to the airport. If you don't have too cumbersome a set of luggage, walk down road the half-mile to the train station; a single to Schiphol was €2.10, and only takes five minutes once you're on one of the frequent trains.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Amsterdam Schiphol, responded to this review, August 28, 2013
Dear ymberlenis,

Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations.The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. I am particularly appreciative of your comments regarding our staff and the level of service provided during your stay. I would also like to apologize for the dissatisfaction you had experienced over our service rates. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanikon, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2013

I've been lucky enough to stay here on Business for a few years now. The rooms are lovely and spacious, the staff very helpful and the breakfast buffet varied and fresh.
For my purposes it's been super staying here.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Amsterdam Schiphol

Also Known As:
Crowne Plaza Amsterdam Schiphol Hotel Hoofddorp
Crowne Plaza Amsterdam Schiphol Hotel
Crowne Plaza Hoofddorp
Crowne Plaza Hotel Hoofddorp
Address: Planeetbaan 2, Hoofddorp 2132 HZ, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hoofddorp
#2 Business Hotel in Hoofddorp
#3 Luxury Hotel in Hoofddorp
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam Schiphol 4*
Official Description (provided by the hotel):
The hotel Crowne Plaza Amsterdam Schiphol is a luxury hotel at only a 10-minute drive from Amsterdam Airport Schiphol. The hotel is conveniently accessible from the airport via a private airport shuttle bus service. Located only a few miles from the A4, both Amsterdam and The Hague are within easy reach. This hotel is also the ideal basis to visit the Keukenhof flower bulbs.The hotel Crowne Plaza Amsterdam Schiphol offers a complementary shuttle service to companies in Hoofddorp and the Schiphol area upon request. Hoofddorp train station with direct services to Amsterdam city center and Leiden is only an 8-minute walk.This 242 room hotel features a leisure club with indoor swimming pool, Jacuzzi, gym and solarium for your well-deserved relaxation after a long journey. Looking for a place to meet? The hotel Crowne Plaza Amsterdam Schiphol houses 14 multifunctional meeting rooms.The hotel Crowne Plaza Amsterdam Schiphol is very proud to introduce its new stylish restaurant @The Lobby. In a modern yet sophisticated setting you can enjoy fresh culinary delights inspired by Dutch heritage prepared by our renowned chef.High speed Internet access is available at a charge in all guest rooms and public areas. ... more   less 
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