There were a lot of reasons to enjoy this hotel. The room was lovely, large and very clean. The bed was marvellously comfortable. The staff we interacted with (shuttle driver, front desk, housekeeping, restaurant) were, on the whole, friendly and helpful. It had a lovely fitness suite available.
Despite all the positives, I find it difficult to recommend this hotel for a few reasons:
1) The location isn't ideal if you're hoping for easy, affordable access into the centre of Amsterdam. There is a train platform only about half a mile away which, apart from taxis, seemed to be the only way into the city proper. A ticket for one person was €9.20, so for my husband and me to travel, we were paying almost €20 per day, just to see the sights we came to see.
2) This isn't the hotel for you if you're travelling on a budget. We aren't poor, but we certainly don't have a lot of disposable cash, so when we checked in and were asked to provide a deposit of €50 per night (so €200 total), we were shocked. That was half of our budget for seeing the city. I will allow that I've not stayed in many European hotels, as I primarily travelled in the US most of my life, but I've never heard of an actual deposit to a hotel. I've provided my credit card details every time, as a guarantee of payment for any excess charges or damages, but I've never been asked to hand over a significant portion of my travel budget when the room has already been paid for.
3) The most frustrating part of our stay was when we went to check out, and learned we'd been charged €132 for partaking in the offered breakfast each day, which we hadn't. We had to correct this to reflect that we'd only had it twice, but to be frank, it had not been made at all clear that the breakfast was charged. Again, this is something I've never experienced. I can't recall staying in a hotel that didn't offer a free breakfast. Some, of course, were better than others (some offered miniature boxes of cereal and milk, and others - like this hotel - large, lovely spreads), but they were always included in the stay.
In the hotel information booklet provided in the room, there was a great deal of information about charges for other services, but the section that listed breakfast said nothing about a cost - it only included meal times. When we arrived in the restaurant, we were asked for our room number, at which point, the (very friendly) woman marked off the number and asked if we were Mr. and Mrs ____, which we confirmed. We were never asked to sign anything acknowledging charges, and it bothers me how easily someone could have given a random room number and gotten a free meal.
When we challenged the charges during our check-out, we were met with a rather cold response, and were told that there is a card in the restaurant with the price given. We asked where it was, and would have liked to have been shown, but was only told, 'It certainly wasn't included in the room'. When I said that we wouldn't have had the breakfast any days if the information about charges had been provided with the rest of the details in the hotel's guide book, he simply repeated, 'Well, it certainly wasn't included', as though I were a simpleton, and added, 'It's normally €25 per person, but see here, we've only charged €33 for both of you', as though he were doing us a favour. It had been €33 from the time we were first handed a bill with our balance - this wasn't the result of any points we'd made.
Fair enough, we ate the food. It was good food. But the fact we were paying such extortionate rates should have been much clearer, and we certainly should have been expected to sign for any such charges to our room. I chose to rate 'Breakfast' a 2 in the expanded ratings here, but it's hard to reflect that, if you're aware of and okay with the price, it really was a good meal. I, personally, don't think it was worth the price, though.
Lesson learned. If you stay at this hotel, with its many charming reasons to do so, be very wary of surprise charges.
Incidentally, be aware that, though the shuttle to the hotel from the airport is (genuinely) free, there is a €7.50 charge to take it back to the airport. If you don't have too cumbersome a set of luggage, walk down road the half-mile to the train station; a single to Schiphol was €2.10, and only takes five minutes once you're on one of the frequent trains.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations.The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. I am particularly appreciative of your comments regarding our staff and the level of service provided during your stay. I would also like to apologize for the dissatisfaction you had experienced over our service rates. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.