As a regular guest , I would definitely recommend this hotel. Staff is always extremely friendly and helpful and the rooms are great. Up to date and clean. I usually travel from monday to thursday. Thursday evening I stay in the Crown plaza before I return home on the Friday. It's always a warm welcome to have the F&B team welcome me and ensure I have a relaxing evening with a great meal and a good glass of wine. A lot of restaurants and bars (even not connected to a hotel) could take an example of the friendliness and service.