We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good value airport hotel.” 4 of 5 stars
Review of Holiday Inn Express Amsterdam-Schiphol

Save Saved
You added Holiday Inn Express Amsterdam-Schiphol to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Amsterdam-Schiphol
3.0 of 5 Hotel   |   Jupiterstraat 162-200, Hoofddorp, The Netherlands   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #4 of 12 hotels in Hoofddorp
Oxfordshire
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Very good value airport hotel.”
4 of 5 stars Reviewed September 14, 2013

My partner and I stayed here for one night. The hotel is only two years old and still looks very new. We had a comfortable room, which was clean and a reasonably sized shower room, which was also very clean. A buffet breakfast was included, which offered a good selection of food. A minibus shuttle service collects you from the airport and transfers you free of charge to the hotel but the return journey costs €7.50 per person but we considered it to be the return fare, as the hotel is approximately 2 miles from the terminal building.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

309 people have reviewed this hotel

Traveler rating
    95
    145
    44
    19
    6
See reviews for
27
87
27
107
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Frankfurt, Germany
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 38 cities Reviews in 38 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed September 14, 2013

First off, the needle that broke the camels back! At breakfast, there were no clean spoons, and the front desk clerk was asked to find the missing clean up person, who turned out to be Brandon. His duties are to keep the yogurt cups, silverware, bread, Filled up. There is NOTHING to cook, as the breakfast provided is very, very spartan.

She returned to me and told me there were plastic spoons, (very small, designed for ice cream or coffee maybe), but that clean ones would arrive shortly. Time 10:00. The breakfast is 'supposed' to be served until 10:30...oh yes, there were two yogurt cups left,..no pastries, 1 slice of cheese, no ham, 6 cucumber slices...this was the worst breakfast I have encountered in Europe, Africa, or the Middle East!

At 10:10, I thought maybe Brandon had forgotten my spoon, as he still had not shown his face in the dining area. I stuck my head in the kitchen and asked where the spoons were, at which time he told me..'there are plenty of plastic spoons'. At this point, as he was standing next to a bin FULL of dirty spoons, I told him ' just give me a dirty one, I can go to my room and wash it myself.'

I was quite surprised when Brandon did exactly that! Oh yes, he brought out clean spoons, plates, etc, at 10:23. And yes, I do watch time. I am a business man and it amazes me the people that are allowed to work around the public.

The beds in this hotel are all wore out also. I had my wife on this trip, and when we both got in bed, we rolled to the middle. We tried 2 other rooms, and all were the same. The normal default for the climate control is HEAT, with it 70 outside, no windows that will open, they have the heat on. BTW, the management was nice, and tried to accommodate us by switching our room, turning our room climate to 'cool ' but this was a twice a day occurrence.

When I tried to contact IHG, the company that owns Holiday Inn's, I received a reply that 'due to heavier than normal email traffic' it might take 2-3 weeks to receive a reply back! If I owned a company, I would be ashamed to have to admit that my complaint department was swamped with emails. I would fire someone. This indicates not just a local problem, but a systemic problem with this BRAND.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HI_Express_AMSAS, General Manager at Holiday Inn Express Amsterdam-Schiphol, responded to this review, September 19, 2013
Dear azhiker54,

Thank you for your feedback. We strive to provide every guest with an extraordinary stay and we sincerely apologize we did not deliver on your recent stay.

I will be reaching out to you directly in hopes of reaffirming your faith in our hotel and brand.

Warm regards,

Floor Hilhorst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
57 reviews 57 reviews
55 hotel reviews
Reviews in 50 cities Reviews in 50 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 9, 2013 via mobile

Although this airport is served by regular shuttle buses to the airport, be mindful of the fact that it is quite a way from the terminal. I stayed for 2 nights in August, the rate was reasonable and the rooms were clean and tidy. The breakfast is excellent. Hoofdorp station is a 10 min walk away and that line will take you straight to Amsterdam Central.

I would stay again.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 7, 2013

Me and my wife took a short halt at Amsterdam and stayed in this hotel. Firstl, the negative. The hotel is located far from the city and after 11pm the connectivity is limited.... so if you intend to spend time in the city centre be back before 10.30pm or be prepared to hire a cab for 70-80 Euros.

The Hotel is nice, excellent ambience, friendly staff and neat clean rooms. They gave a good breakfast buffet and were efficient both on checkin and checkout as well as in response to our needs. A nice experience except the distance..

Room Tip: Choose the higher floors and airport facing rooms ... you can get a good view of the picturesque Sch...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott, Arizona
Top Contributor
212 reviews 212 reviews
57 hotel reviews
Reviews in 106 cities Reviews in 106 cities
108 helpful votes 108 helpful votes
2 of 5 stars Reviewed September 6, 2013

We choose the Holiday Inn Express near the airport in Amsterdam due to a very early departure. Check-in was fine reservation was found. We arranged for a 4:30 AM wake-up call and a 5 AM taxi. Set my mobile for 15 minutes earlier. Went Into the shower no hot water upon receiving the hotel's call I informed the desk that we had no hot water he said that he was alone and that he could not help.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Amsterdam-Schiphol, responded to this review, September 22, 2013
Dear travelsbyrail,

Thank you for your recent stay with us and reviewing our property.

Please accept our sincerest apologies for the inconvenience you had with the lack of hot water. Kindly be assured that this will be taken seriously as we always strive to meet every guests' needs. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed September 6, 2013

We have stayed at Holiday Inn Expresses in several countries and expected this would be the same. NOT so........we found the two young ladies at reception when we checked in to be helpful and nice however after having just flown 8 hrs and been in transit for 12 we had hoped to have a good night sleep! We found the bed very uncomfortable, the drain in the shower was clogged and the soap dispenser in shower was empty. We didn't report this to reception because it was 10pm and we were heading to bed very exhausted! Breakfast was your usual buffet, nothing exciting but adequate. The gentleman at reception gave us directions to the train station. Just as a side note: It would have been nice to have been told the machines at the station only accepted coins or that we could have ordered our tickets on line at the hotel before heading to the station. They shouldn't assume that every guest is familiar with the train system in the Netherlands. Thankfully another traveler at the train station helped us out! Compared to other Holiday Inn Expresses.......the overall experience was not as nice! I would definitely check into other options on our next trip!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Amsterdam-Schiphol, responded to this review, September 22, 2013
Dear livinlifeinKenya,

Thank you for your recent stay with us and reviewing our property

I am sorry to hear that your stay with us was not what you expected. Please accept our sincerest apologies for the inconvenience you had with the bed and some bathroom fixtures. I appreciate your feedback as this is our best resource for improving guest services.

Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort to provide a comfortable environment. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundalk/Ireland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 4, 2013

If you think this is just another business hotel in the middle of an industrial estate, your right. However that would be a little misleading also. Yes this hotel is in the middle of a business park but it is well worth considering if you are visiting Amsterdam. The hotel is new and the rooms are excellent with superb bathrooms. The free breakfast is great with plenty of choice to allow you stock up for a days sightseeing in Amsterdam. The train station is 10/15 minutes walk from the hotel and the journey takes about 25 min to the centre of the city. Another plus is that the hotel provide a free shuttle bus from the airport and if you need to use it to get back to the airport the charge is €7 per person. Try getting a taxi for €7. Whilst it would be more preferable to stay in the city centre you will pay much more than at this hotel and you may not get the value for money you will receive at the HIE.

Room Tip: Request a corner room when booking
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Amsterdam-Schiphol? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Amsterdam-Schiphol

Address: Jupiterstraat 162-200, Hoofddorp, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hoofddorp
#4 Family Hotel in Hoofddorp
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Amsterdam-Schiphol 3*
Official Description (provided by the hotel):
Getting to our Holiday Inn Express Amsterdam - Schiphol hotel is easy. Only a short drive from the Airport Schiphol in our hotel shuttle bus will bring you directly to the hotel (we only offer the ride from the Airport to the hotel for free, back to the Airport the fee is € 7,50 per person), the rail station from Hoofddorp is a short stroll away and takes you from the hotel to Amsterdam Central Station in only 20 minutes. The hotel is also easily accessible by car from the A4, midway between The Hague and Amsterdam. Inside the Holiday Inn Express hotel Amsterdam Schiphol you will find a welcoming interior, full of natural daylight and plenty of room to enjoy a drink and connect with colleagues. The hotel offers complimentary breakfast and free wireless Internet throughout the hotel! The rooms have everything you need with great bedding, walk in shower, LCD TV, coffee & tea facilities and working space.Looking for a hotel for your next city break or stopover? Downtown Amsterdam is only a short journey away from our hotel, with the famous canals, the house of Anne Frank, the Van Gogh museum, the Red Light District, but also the windmills and Keukenhof with its famous tulip fields are close to the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, IHG, Orbitz, Hotels.com, Priceline, Tingo, BookingOdigeoWL, Agoda, TripOnline SA and Venere so you can book your Holiday Inn Express Amsterdam-Schiphol reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Amsterdam-Schiphol Hotel Hoofddorp

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Amsterdam-Schiphol, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.