First off, the needle that broke the camels back! At breakfast, there were no clean spoons, and the front desk clerk was asked to find the missing clean up person, who turned out to be Brandon. His duties are to keep the yogurt cups, silverware, bread, Filled up. There is NOTHING to cook, as the breakfast provided is very, very spartan.
She returned to me and told me there were plastic spoons, (very small, designed for ice cream or coffee maybe), but that clean ones would arrive shortly. Time 10:00. The breakfast is 'supposed' to be served until 10:30...oh yes, there were two yogurt cups left,..no pastries, 1 slice of cheese, no ham, 6 cucumber slices...this was the worst breakfast I have encountered in Europe, Africa, or the Middle East!
At 10:10, I thought maybe Brandon had forgotten my spoon, as he still had not shown his face in the dining area. I stuck my head in the kitchen and asked where the spoons were, at which time he told me..'there are plenty of plastic spoons'. At this point, as he was standing next to a bin FULL of dirty spoons, I told him ' just give me a dirty one, I can go to my room and wash it myself.'
I was quite surprised when Brandon did exactly that! Oh yes, he brought out clean spoons, plates, etc, at 10:23. And yes, I do watch time. I am a business man and it amazes me the people that are allowed to work around the public.
The beds in this hotel are all wore out also. I had my wife on this trip, and when we both got in bed, we rolled to the middle. We tried 2 other rooms, and all were the same. The normal default for the climate control is HEAT, with it 70 outside, no windows that will open, they have the heat on. BTW, the management was nice, and tried to accommodate us by switching our room, turning our room climate to 'cool ' but this was a twice a day occurrence.
When I tried to contact IHG, the company that owns Holiday Inn's, I received a reply that 'due to heavier than normal email traffic' it might take 2-3 weeks to receive a reply back! If I owned a company, I would be ashamed to have to admit that my complaint department was swamped with emails. I would fire someone. This indicates not just a local problem, but a systemic problem with this BRAND.