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“Would consider other hotels” 2 of 5 stars
Review of Holiday Inn Express Amsterdam-Schiphol

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Holiday Inn Express Amsterdam-Schiphol
3.0 of 5 Hotel   |   Jupiterstraat 162-200, Hoofddorp, The Netherlands   |  
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Ranked #3 of 12 Hotels in Hoofddorp
Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Would consider other hotels”
2 of 5 stars Reviewed September 6, 2013

We have stayed at Holiday Inn Expresses in several countries and expected this would be the same. NOT so........we found the two young ladies at reception when we checked in to be helpful and nice however after having just flown 8 hrs and been in transit for 12 we had hoped to have a good night sleep! We found the bed very uncomfortable, the drain in the shower was clogged and the soap dispenser in shower was empty. We didn't report this to reception because it was 10pm and we were heading to bed very exhausted! Breakfast was your usual buffet, nothing exciting but adequate. The gentleman at reception gave us directions to the train station. Just as a side note: It would have been nice to have been told the machines at the station only accepted coins or that we could have ordered our tickets on line at the hotel before heading to the station. They shouldn't assume that every guest is familiar with the train system in the Netherlands. Thankfully another traveler at the train station helped us out! Compared to other Holiday Inn Expresses.......the overall experience was not as nice! I would definitely check into other options on our next trip!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Amsterdam-Schiphol, responded to this review, September 22, 2013
Dear livinlifeinKenya,

Thank you for your recent stay with us and reviewing our property

I am sorry to hear that your stay with us was not what you expected. Please accept our sincerest apologies for the inconvenience you had with the bed and some bathroom fixtures. I appreciate your feedback as this is our best resource for improving guest services.

Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort to provide a comfortable environment. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
    106
    169
    51
    19
    6
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27
102
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128
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dundalk/Ireland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 4, 2013

If you think this is just another business hotel in the middle of an industrial estate, your right. However that would be a little misleading also. Yes this hotel is in the middle of a business park but it is well worth considering if you are visiting Amsterdam. The hotel is new and the rooms are excellent with superb bathrooms. The free breakfast is great with plenty of choice to allow you stock up for a days sightseeing in Amsterdam. The train station is 10/15 minutes walk from the hotel and the journey takes about 25 min to the centre of the city. Another plus is that the hotel provide a free shuttle bus from the airport and if you need to use it to get back to the airport the charge is €7 per person. Try getting a taxi for €7. Whilst it would be more preferable to stay in the city centre you will pay much more than at this hotel and you may not get the value for money you will receive at the HIE.

Room Tip: Request a corner room when booking
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 4, 2013 via mobile

Well we took a long time to check in as our name was not listed. While we waited we had access to free coffee from the complimentary breakfast buffet. The room was tiny and apparently clean. However there was a sesame sead on the pillow which had an irritating smell.
When I needed an iron I was told to go down to second floor where the service room was located.
The water reservoir of the iron was broken which spilled rusty water on my clothes. Sink in service room had no water in it.
Breakfast choice was ok.
Being very close to Hoofddorp station was its only asset.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Amsterdam-Schiphol, responded to this review, September 19, 2013
Dear Egyptiantravellers,

Thank you very much for sharing your experience with us.

I am saddened to hear that your stay with us did not live up to your expectations. I sincerely apologize for our level of cleanliness in some areas fell below your standards. We deeply regret that your experience was not ideal and sorry for the lapse in service.

It is only through valuable feedback we receive from our valued customers that we would be in a position to know where we go wrong and rectify the circumstances or incidents, in order to ensure that we do not repeat the same in the future. We hope that you give us a chance to change your perception of our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare
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Bothell, Washington
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 3, 2013

Be sure to stay at theHoliday Inn Express near Schiphol Airport. We had a group of 6 women who all were very pleased with the very clean pleasant rooms, great beds and super showers. The self service breakfast was fabulous, good bakery goods and juices. Well informed English speaking staff.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 3, 2013

We stayed here 4 weeks ago. The hotel looks recently renovated and the staff is friendly. The rooms were small but comfortable and the bathroom was clean. My only complaint is that the work of the maids is lacking. We stayed 5 nights and 3 days the room was made up but not thoroughly.
Towels were left in the room and the bed spread was barely put back on the bed. Other than that its a nice place--away from City center.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
1 review
5 of 5 stars Reviewed September 2, 2013

Front desk was wonderful! Very helpful & their English was wonderful! Hotel was close to train, just a short walk. Is located in a business area, very quiet. If you are looking for action, you'll have to go to it, as this area was an office complex. We Loved it as we could get anywhere and then get back to a quiet reprieve. Nice room, not lavish but very comfortable. We'll go back.

Stayed August 2013, traveled with friends

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 21, 2013

I stay in the area a lot and this hotel was booked for me by my company. Never again. It's impossible to get the room dark during daylight hours for those trying to sleep. Serious light creep on both sides of the curtains. The HVAC panel was "locked". I had to call down to the front desk to beg them to lower the temperature in my room (!). I'm all for being "green" but how about making your customers comfortable? No fitness facilities to speak of however it is close to a nearby park. The two positives I can say is that the hotel offered free wi-fi and breakfast. Another minor irritant: the shuttle is free FROM the airport but not back TO the airport. Lame.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Amsterdam-Schiphol, responded to this review, September 6, 2013
Dear Thor2004,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Amsterdam-Schiphol

Address: Jupiterstraat 162-200, Hoofddorp, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Hoofddorp
#4 Romantic Hotel in Hoofddorp
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Amsterdam-Schiphol 3*
Number of rooms: 112
Official Description (provided by the hotel):
Getting to our Holiday Inn Express Amsterdam - Schiphol hotel is easy. Only a short drive from the Airport Schiphol in our hotel shuttle bus will bring you directly to the hotel (we only offer the ride from the Airport to the hotel for free, back to the Airport the fee is € 7,50 per person), the rail station from Hoofddorp is a short stroll away and takes you from the hotel to Amsterdam Central Station in only 20 minutes. The hotel is also easily accessible by car from the A4, midway between The Hague and Amsterdam. Inside the Holiday Inn Express hotel Amsterdam Schiphol you will find a welcoming interior, full of natural daylight and plenty of room to enjoy a drink and connect with colleagues. The hotel offers complimentary breakfast and free wireless Internet throughout the hotel! The rooms have everything you need with great bedding, walk in shower, LCD TV, coffee & tea facilities and working space.Looking for a hotel for your next city break or stopover? Downtown Amsterdam is only a short journey away from our hotel, with the famous canals, the house of Anne Frank, the Van Gogh museum, the Red Light District, but also the windmills and Keukenhof with its famous tulip fields are close to the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Amsterdam-Schiphol Hotel Hoofddorp

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