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“Clean? No!” 3 of 5 stars
Review of Holiday Inn Express Amsterdam-Schiphol

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Holiday Inn Express Amsterdam-Schiphol
3.0 of 5 Hotel   |   Jupiterstraat 162-200, Hoofddorp, The Netherlands   |  
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Ranked #5 of 12 hotels in Hoofddorp
Cairo
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
“Clean? No!”
3 of 5 stars Reviewed September 4, 2013 via mobile

Well we took a long time to check in as our name was not listed. While we waited we had access to free coffee from the complimentary breakfast buffet. The room was tiny and apparently clean. However there was a sesame sead on the pillow which had an irritating smell.
When I needed an iron I was told to go down to second floor where the service room was located.
The water reservoir of the iron was broken which spilled rusty water on my clothes. Sink in service room had no water in it.
Breakfast choice was ok.
Being very close to Hoofddorp station was its only asset.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Amsterdam-Schiphol, responded to this review, September 19, 2013
Dear Egyptiantravellers,

Thank you very much for sharing your experience with us.

I am saddened to hear that your stay with us did not live up to your expectations. I sincerely apologize for our level of cleanliness in some areas fell below your standards. We deeply regret that your experience was not ideal and sorry for the lapse in service.

It is only through valuable feedback we receive from our valued customers that we would be in a position to know where we go wrong and rectify the circumstances or incidents, in order to ensure that we do not repeat the same in the future. We hope that you give us a chance to change your perception of our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Bothell, Washington
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 3, 2013

Be sure to stay at theHoliday Inn Express near Schiphol Airport. We had a group of 6 women who all were very pleased with the very clean pleasant rooms, great beds and super showers. The self service breakfast was fabulous, good bakery goods and juices. Well informed English speaking staff.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

We stayed here 4 weeks ago. The hotel looks recently renovated and the staff is friendly. The rooms were small but comfortable and the bathroom was clean. My only complaint is that the work of the maids is lacking. We stayed 5 nights and 3 days the room was made up but not thoroughly.
Towels were left in the room and the bed spread was barely put back on the bed. Other than that its a nice place--away from City center.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
1 review
5 of 5 stars Reviewed September 2, 2013

Front desk was wonderful! Very helpful & their English was wonderful! Hotel was close to train, just a short walk. Is located in a business area, very quiet. If you are looking for action, you'll have to go to it, as this area was an office complex. We Loved it as we could get anywhere and then get back to a quiet reprieve. Nice room, not lavish but very comfortable. We'll go back.

Stayed August 2013, traveled with friends

Review collected in partnership with Galahotels.com

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 21, 2013

I stay in the area a lot and this hotel was booked for me by my company. Never again. It's impossible to get the room dark during daylight hours for those trying to sleep. Serious light creep on both sides of the curtains. The HVAC panel was "locked". I had to call down to the front desk to beg them to lower the temperature in my room (!). I'm all for being "green" but how about making your customers comfortable? No fitness facilities to speak of however it is close to a nearby park. The two positives I can say is that the hotel offered free wi-fi and breakfast. Another minor irritant: the shuttle is free FROM the airport but not back TO the airport. Lame.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Amsterdam-Schiphol, responded to this review, September 6, 2013
Dear Thor2004,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Amsterdam, The Netherlands
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 16, 2013

This is a property near Schiphol Airport connected by the hotel shuttle, note free only on airport to hotel sector, the return journey is payable 7.50 euro. The staff at the reception were very friendly and helpful with all enquiries re hotel and local environs. The rooms are standard H Express size and were very clean, with comfortable beds. The breakfast is acceptable with variety of cold meats and cheeses Dutch style. The bar area is very comfortable with cosy colours and cosy atmosphere. All in all a very acceptable night's rest can be had in this friendly and efficient establishment, good price on line. NOTE very eccentric luggage trolley with one wheel kaput!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Top Contributor
76 reviews 76 reviews
65 hotel reviews
Reviews in 39 cities Reviews in 39 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 14, 2013

HIX standard hotel and room format, feel and experience, no worse or better than most HIX's. Another airport 1night option for me, I wold consider again, but so much airport stat choice these days.

Only one room size/type, barring choice of Twin or queen bed, and as HIX brand, a continental breakfast is included in room rate. Guess for me ok for 1x single night stay arriving/departing airport, but not ok for a longer stays for me.

2euros + 10minutes by train Schiphol to Hoofddorp + 400m walk, or half hoursly shuttle to three Hoofddorp hotels within 400m of each other, HIX/CP/Hilton-Hampton. Free shuttle to hotel BUT very bad 7.50/euro hotel->airport fee, especially if like me one took + paid train to hotel, so did not benefit from return 2-way trip for 7.50euro
... note ...Half hourly train to Amsterdam Central Station costs 10euro rtn and takes 30minutes.

Rooms nice and clean, bathroom shower only, but immediate and plentiful hot water. Flatscreen TV, 100 channels free including 2movie channels, plus free internet.

Queen bed mattress too soft for me, plenty of lighting, aiircon worked aok, quiet enough to sleep well. Good work desk, usual kettle/tea facilities. No clothes storage space though, just small amount of shelves under work desk. Furniture and fittings a good standard, all in good order.

Reception area big open plan, staff quick, polite, helpful. Bar is extension of reception desk with draft beer, and nice seating area.
IHG Elites get no upgrade as rooms all the same, get drinks voucher, a small beer. No free water, which costs 2.75/bottle (same as coffee) ref inroom price menu.

Can order food in like pizza or walk to nearby restaurant, or Crowne Plaza just 50m away across main road and has a good restaurant.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Amsterdam-Schiphol

Also Known As:
Holiday Inn Express Amsterdam-Schiphol Hotel
Holiday Inn Express Amsterdam-Schiphol Hotel Hoofddorp
Address: Jupiterstraat 162-200, Hoofddorp, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access
Hotel Style:
#1 Business Hotel in Hoofddorp
#5 Family Hotel in Hoofddorp
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Amsterdam-Schiphol 3*
Official Description (provided by the hotel):
Getting to our Holiday Inn Express Amsterdam - Schiphol hotel is easy. Only a short drive from the Airport Schiphol in our hotel shuttle bus will bring you directly to the hotel (we only offer the ride from the Airport to the hotel for free, back to the Airport the fee is € 7,50 per person), the rail station from Hoofddorp is a short stroll away and takes you from the hotel to Amsterdam Central Station in only 20 minutes. The hotel is also easily accessible by car from the A4, midway between The Hague and Amsterdam. Inside the Holiday Inn Express hotel Amsterdam Schiphol you will find a welcoming interior, full of natural daylight and plenty of room to enjoy a drink and connect with colleagues. The hotel offers complimentary breakfast and free wireless Internet throughout the hotel! The rooms have everything you need with great bedding, walk in shower, LCD TV, coffee & tea facilities and working space.Looking for a hotel for your next city break or stopover? Downtown Amsterdam is only a short journey away from our hotel, with the famous canals, the house of Anne Frank, the Van Gogh museum, the Red Light District, but also the windmills and Keukenhof with its famous tulip fields are close to the hotel. ... more   less 
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