The location of this hotel is fabulous! Right on the beach with a beautiful Beach house-Breakers. But the hotel itself is a huge disappointment. Its pretty tired & not well maintained. The lobby & receptions, & bar, restaurant areas are very flashy, but unfortunately the rooms are very old with appliances, heater not fully working etc. The staff is very rude. We stayed here for a conference, & at the same time the Dutch football team was also staying in this hotel. So the entire 5th floor was blocked for them. But we had arrived a day before, & the hotel management (by mistake or because of confusion) gave us a 5th floor room. We had no idea that the football team was visiting, &/or staying on the same floor. That night when i was returning to my room after my conference, at around 12 midnight, I took the lift to the 5th floor. And as i stepped out of the lift, there was this huge man dressed as the hotel staff came towards me & started yelling that I cant get off the 5th floor. And i said my room is on this floor. So he starts yelling go back down & take the other lift, cos you are not allowed. I was shocked! I am a guest at the hotel, & the hotel staff is yelling at me! So i calmly said, but why hasn't anyone told me till now. Why was there no board or signal at the ground floor directing guests to use the other lift? So this GENTLEman mocks at me & says well i am telling you now!!!.
So basically i go back down, try & find the other lift (for which there's no sign) & come to my room. I call the front desk & tell them about the incident. And the response I get is - so the gentleman was doing his job & he told you to take the lift. It took me 3 attempts to get the reception lady accept that it was an inconvenience to me & that her colleague on the 5th floor was short of manners. Ultimately they didn't do anything. On checkout I inquired at the reception through what channel I could give my feedback - any feedback card or a more modern way of a survey link?! And as expected the hotel is too ancient to understand that its customers might have feedback for the management every now & then!
Pay EXTRA & get a high floor room - sea facing. YOU WONT REGRET IT!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.