When I arrived at the hotel the main entrence and facade of the hotel is very unwelcoming and industrial looking and is deliberately not shown on the website.
The facilities ie pool gardens etc were cramped and not of four star standard.
I was met at reception by the owners son Mr Giradi who was dressed like the janitor and not the manager,an earing in each ear ,scruffy clothes and sour disposition.I told him I was not happy with the hotel as it showed very little resemblence of the website photoes which were very misleading.What cant be shown on a website is that this is a family run hotel with absolutely no family charm or warmth.I firmly refused to stay there and was told with a smirk that I had to pay for three days of the four that I booked regardless.The manager simply did not care as he had my money.I booked into another four star hotel which I'd previously stayed at The Grand Hotel Gardione and had to pay twice for my stay.They only had three nights available so I asked Giradi if I could have the fourth nights stay as a concession seeing as I was paying him three nights for nothing and he flatly refused and said I would have to pay for that night too and very rudely just got up from the table and walked away.Both myself and my girlfriend were disgusted by his rude and unprofessional service.We had just stayed at The Danielli ,a five star hotel in Venice for virtually the same price as this very substandard hotel Ilma which had no character,whatsoever.
I am an MD of my own company dealing in retail sales and the customer concern and service from this man and his staff were terrible !
DO NOT STAY HERE.
- Also Known As:
- Ilma Hotel Limone Sul Garda
- Hotel Ilma Limone Sul Garda, Lake Garda, Italy
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