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“The staff are exceptional” 5 of 5 stars
Review of Il Piccolo Castello Hotel

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Il Piccolo Castello Hotel
4.0 of 5 Hotel   |   Via Colligiana 8, 53035 Monteriggioni, Italy   |  
Hotel amenities
Ranked #8 of 11 Hotels in Monteriggioni
Certificate of Excellence 2014
cornwall
1 review
“The staff are exceptional”
5 of 5 stars Reviewed August 24, 2009

We stayed at this hotel for 10 days to celebrate my husband's 50th Birthday. We went with his brother and partner. While looking forward to going we were a little concerned about the location and service after reading other trip advisor reports. This proved to be unnecessary. The hotel is a few minutes from Monterriggioni and about 15 minutes from Siena.
The rooms and facilities were excellent. We ate in the hotel 4 times. We stayed in the hotel for my husband's 50th and had a brilliant evening. All the staff from the reception desk, waiters/waitresses, cleaners and drivers were exceptional. Nothing was too much trouble at any time.
The only negative of this holiday was our visit to their restaurant in Monterriggioni. While the food was very good the service was appalling. They were more interested with getting you fed and out so they could have more customers. We did inform staff at the hotel, we said the staff from the restaurant would benefit from spending time with the hotel staff to learn how to treat their customers!
Anyway this was a small blip in our holiday, the hotel and visiting Siena was our main focus and they both definitely lived up to our expectations.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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245 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hythe
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 21, 2008

We arrived at the hotel for a 7 night stay after 3 nights in Venice & 4 in Florence (both 5 star hotels - fantastic). It is unfair to compare their quality with Il Piccolo. The first night we decided to eat in the restaurant, what a big disappointment - the menu was very limited and we found that it was not changed frequently. Once the Manager realised that we were not going to have all the courses with expensive wine, he completely ignored us and hovered around a select few of the guests frequently filling their glasses and chatting.He was very abrupt when he brought us the bill to sign. The waiters were extremely friendly and pleasant but seemed to be constantly under pressure. After this eperience we decided to eat out for the rest of the week, something we do not regret! One night we were 1 of 3 couples from the hotel eating at the local bar,(not recommended) what does that say about Il Piccolo? On the last 2 nights we decided to go back to the bar for a drink, the first time we waited for 30 minutes before a waiter came over apologisng but saying that they were very busy, he brought us our drinks and as an apology he gave us nuts, crisps & olives. The last night we only waited 20 minutes before we gave up. We asked the guy on reception if the bar was open and he said it was. We were offered free drinks in our room by a member of staff for our inconvenience so we returned to the room and 20 minutes later 2 drinks arrived - not sure what they were but certainly not what we had requested - this time with even bigger bowls of nuts than the previous night! Speaking to staff it became apparent that there were managerial problems at the hotel with far too many guests, it seemed the focus for the hotel was all on the Restaurant. It is a shame that they are having such problems as the hotel is perfectly situated in Central Tuscany. I would just re-iterate that the staff that served us were very pleasant and helpful but they need support from the Management

  • Liked — Location
  • Disliked — Room had no view
  • Stayed August 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed August 6, 2008

Pretty setting and accommodating staff BUT overpriced and not-very-good food. We asked for a fresh fruit plate (which was not on the menu) and they were happy to accommodate us, but the rest of the items we ordered, primarily from the appetizer menu as it was mid-afternoon, were not very good and extremely overpriced. Pates tasted old, fresh tomatoes were not good and bread was very stale. Definitely don't recommend.

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Scotland
Top Contributor
149 reviews 149 reviews
86 hotel reviews
Reviews in 91 cities Reviews in 91 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed October 18, 2007

We came across this place by accident, and having gone into the walled village of Monteriggioni and asked the price of a room there which we found too high, we were delighted to drive less than a mile and come across the gem that is Il Piccolo with a more reasonably priced room. The whole hotel has a wonderful ambience, a comfortable room, and a delightful outside area with a heated swimming pool. We do not eat meat, but the receiptionist arranged for the chef to cook us some grilled fish and vegetables, which were delightful. When we got up in the morning, the outside temperature was only 10 degrees and there was steam coming from the heated outside pool! We found the hotel an unexpected treat and so close to Siena too.

  • Liked — The decor
  • Disliked — Not a lot of choice on the menu, but the chef accommodated us anyway.
  • Stayed October 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aberdeen
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 17, 2007

We stopped at this hotel by chance while touring near sienna.
It is fairly new, single storey built in Tuscan style but with every modern amenity. The rooms are built around the pool so open directly onto the terrace. Other rooms open to the gardens.
The staff were very helpful. The breakfast excellent. Unfortunately we could not sample the restaurant as wedding parties were uusing it, but this gave us the opportunity to find local trattoria The pool was quite large and well-provided with sun loungers and umbrellas.
The hotel also has a gym, a beauty salon and conference room, but we did not sample these facilities.
It owns an excellent restaurant in Monteriggioni whichis about 2-3 miles away. We enjoyed sitting in shaded garden for lunch and later inside for dinner.
The hotel could not take us the first night but gave us a room in the apartment they had in the village.It wasone of the highlights of our holiday. We stayed in the main hotel a further two nights before moving on to the coast.
I would love to go back and recommend it fully.
This hotel would suit a couple on a touring holiday who prefer the country to the city.

  • Liked — layout,proximity to pool,decor
  • Disliked — nothing
  • Stayed September 2007, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, TX
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 10, 2007

This hotel was included in our Tauk tour and what a great choice. The location is rural but the hotel is new (about 5 years). Big room (ours had a loft with a second bed and couch) with king size bed. Nice sized bathroom and wardrobe. Loved the fluffy bathrobes and slippers.
If you stay be sure to ask about dinner at the Castle (about 1 km away) which used to be their location.
Unfortunately it was cool and rained during our stay or we would have used the beautiful pool and bicycled in the fantastic countryside.
Restaurant had a nice buffet breakfast and the kitchen and bar did not disappoint.

  • Liked — Four star accomodation that did not disapoint
  • Disliked — Internet connection is minimal
  • Stayed June 2007
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgium
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2006

The four of us (2 adults and 2 children) stayed in one of the mezzanine rooms which was large enough and of very good quality. We chose half board lodging and did day trips into the Chianti region/Firenze/Volterra/Siena etc.. The logistical position of the hotel is superb. Breakfast was good. Evening meals of very good and consistent quality. Served outside, overlooking the pool. Very friendly personnel, great service. We could truly recommend this hotel. One improvement area could be maintenance of the garden.

  • Liked — overall quality of the food and the cleanliness of the hotel
  • Disliked — maintenance of the garden
  • Tips/Secrets — Great starting point for day trips into the great wine regions of Tuscany
  • Stayed July 2006, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Il Piccolo Castello Hotel

Address: Via Colligiana 8, 53035 Monteriggioni, Italy
Location: Italy > Tuscany > Province of Siena > Monteriggioni
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Monteriggioni
Price Range (Based on Average Rates): $
Hotel Class:4 star — Il Piccolo Castello Hotel 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Il Piccolo Castello Monteriggioni
Il Piccolo Castello Hotel Monteriggioni, Italy - Tuscany

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