You should avoid this place at all costs! My family of three and our friends, a family of 6, booked this place for two weeks via the Internet site Agriturisimo, a site we have had great experiences with in the past. We looked for a place specifically with air conditioning, Internet, a pool and English spoken. Upon arrival we found out only the pool existed. Not only that, the family who ran the place harassed us and eventually called the police on us (then denied doing so) trying to intimidate us into leaving. We complained vigorously to have the owners install some kind of A/C unit and on the third day (in 38-40 C heat) they left a useless unit outside our friend’s apartment for them to install themselves! They then lied to the booking agents (who we called as well to complain) that it was 21 C in the apartment when it was around 28 C! We took pictures of the temperature on our baby monitor (which is new and very accurate) and sent it the booking agent but they claimed, "Well, pictures can be manipulated"!!!
The apartments were dingy, kitchens inadequate, outside we had to kill four wasps nests, there was no welcome, the BBQ was a rusty metal box on legs, no help in finding laundry or internet cafes or restaurants or tourist attractions and the breakfast was doughnuts and coffee. Once the police arrived and we explained the situation to them, they filed a police report for us so that we can begin proceedings to get our money refunded. Even the police were surprised at the conditions and how we were being treated. The family that lived on the site (mom, dad, owner, his wife, his sister) harassed us daily in one way or another. The only English/French speaker was the owner, who was never there. We showed him two websites that advertise that his place has A/C and he began to blame the booking agents (4tourist) Once we got the booking agents on the phone, they put the responsibility on the owners and nothing ever got done about the situation. Once we returned home, I checked the websites and 4tourist now lists La Rosa without A/C (even though two of the three apartments do have A/C). La Rosa’s own websites says all apartments are air conditioned on their homepage. All in all, I am appalled that the owners treated paying customers traveling with children on vacation so horribly. Both families are perusing legal action against them. They should be ashamed of themselves! Do not give them your business!
- Also Known As:
- La Rosa Residence Monteriggioni, Italy - Tuscany