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“I cannot imagine anything better!” 5 of 5 stars
Review of Hotel Villa Jerez

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Hotel Villa Jerez
5.0 of 5 Hotel   |   Avda de la Cruz Roja 7, 11407 Jerez De La Frontera, Spain   |  
Hotel amenities
Berlin, Germany
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“I cannot imagine anything better!”
5 of 5 stars Reviewed December 14, 2013

We have been staying in the hotel pretty much off season - in december. The hotel was almost empty, but that made the stay even better - there was no rush, everyone had time to chat a bit and were super-friendly.
The staff: we were moved by all of the people working in Villa Jerez. It started off when we arrived, and not only got welcomed with a glass of sherry, but also were given a map of Jerez and all the interesting spots straight away. As we said that we would like to travel around, we were also provided with a list of places worth visiting, a map and everything else we needed. We have booked a trip with LMX Touristik, and it turned out that in their opinion a room for three adults is a room for two with an additional, not too comfortable bed. But when we came to Mr. Paco, from the hotel, and said that the extra bed was not suited for an adult he took a great care to fix what the trip reseller messed up: we had the bed changed, and later offered a bigger room. We were astonished how seriously and carefully our concerns were treated.
The rooms:
The rooms are very pretty. Everything is clean, rustic style. The bathrooms have a bathtub and a shower, are spacious and nice. Beds are comfortable. All rooms have nice big windows, and are light. You get the bathrobes and slippers, so that you feel comfortable.
Breakfasts: We had only breakfasts at the hotel, but they were very nice. You get a choice of cereals, milk, yogurt, freshly squeezed orange juice, fruits, selection of cheese and hams. Several types of bread and buns. You can ask for freshly prepared eggs, bacon, sausages, grilled veggies. Everything is tasty and fresh. Great food, and the breakfast room is sooooo pretty:)
Overall: The hotel is amazing! We were treated like kings, and experience was one of the best we ever had (traveling quite a lot for business and pleasure). Unlike in the huge hotels like Radisson, or Hilton's here every person is treated as a guest of honor, and all requests are immediately realized. We will happily come over and over again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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191 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Tokyo, Japan
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed November 19, 2013

This place is not 5 stars.


The relation to the accomodation stars for this place is best compared with S&P and AM Bests banks products ratings in 2009 ....... Way off the mark.

If this is 5 stars then Ibis is 5 stars and a Westin in saville, for example, must be 17 ...... Obviously 17 does not exist and neither does an official rating for this hotel existing I would guess as of 19th November

Arrival : outside of building looks fine. Good location (ish) and good parking. Fairy well maintained

Lobby : looking chaotic but perhaps what you'd forgive a more back water location to be like

Staff : very energetic. Very friendly and really they would be benefitted with the hotel owner/chain renovating the place and giving their level of service a fitting background.

Landing area (1st floor) : hazard tape stuck to top step of stairs. Not a 5 star fixture. 80's carpets lounge chair

Room : disaster ..... This is no 5 star. This is closest to what I would rank 2 star if that but I don't know what a 2 star is but generally every BnB I've stayed has been far better. The room is from the 80's. Kitsch colors and warn furniture. Dreadful spring beds that slump in the middle. Marble grey/white tiles that have stains on the floor. The bathroom. Spa bath? Holy crappola thats old and dated and you wouldn't want to sit in there unless you wanted to stare at the mold along the seems. Basically it's well past it's use by date

Grounds : nice grounds and like the comment regards outside its fine. The inside is the time warp

Breakfast : everyone has there own taste but this is sub par ..... It's more like what you can imagine a benefits hotel breakfast would be like in the uk


All in I would never recommend anyone to stay here though I checked again the Jerez accomodations to see WHY I booked this ( as we did NOT want a BnB ) and I remembered because it was the 'best of a bad bunch'. All the hotels seem to have the same 'dated' review comments and perhaps that sums up what Jerez is. Dated as a place.

Room Tip: Don't stay in Jerez. Consider it as a long day trip from saville
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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jsanudo, Gerente at Hotel Villa Jerez, responded to this review, November 21, 2013
Dear Guest:

Thank you very much for your feedback, the hotel Villa Jerez is a 5* boutique Hotel that meets all the services, facilities acording to regulations and legislation.

All the hotel team works hard to provide the best customer care and service, we always ask the guests to inform us of any inconvenience during the stay and try to fix it.

Thank you very much

Juan Sañudo
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 18, 2013 via mobile

The hotel staff couldn't do enough to ensure that our stay was comfortable. Nothing was too much trouble and from the welcoming glass of sherry to putting our suitcases in the car, we felt really cared for. Well done to all the staff.

Stayed November 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California City, California
2 reviews
5 of 5 stars Reviewed November 16, 2013

Having been to the finest hotels from Hawaii to Beverly Hills to Vienna, unequivocally, the warmest hospitality, most beauty, profound comfort and kindest personal touches and service I ever had as a guest in many years of privileged travel was at Hotel Villa Jerez. The room was large, the bathroom luxurious, the grounds parklike. Above all, the personal care, greetings and concern for my comfort have stayed with me long after returning home. Did I mention the bed? So cozy. Wonderful place. Wish I could give it more than a 5!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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jsanudo, Gerente at Hotel Villa Jerez, responded to this review, November 18, 2013
Dear Guest:

Thank you very much for your feedback that I share with hotel team. definitely helps us improve and further excited to try to offer the best to our guests.

We hope to wellcome you back son.

Best Regards

Juan Sañudo
Director
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Hereford
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 28, 2013

Previous reviews do not reflect the state of this hotel now. Our check in was very rushed. The carpet towards our room was filthy. There are no tea/coffee making facilities in the room. The chairs in our room and also in the dining room were dirty and very badly stained. The service at breakfast was non existent - we had to go to the reception desk to order an omelette which when it came was not what we ordered and tasteless. There were only bread rolls and no bread for toasting and again we had to ask for some. . Breakfast was extremely poor - only a little chopped fruit, some yoghurt and cereals and cold meats. Also we had to request more ham, cheese and fruit as the platters were empty. Five star hotels produce much better than this! Needless to say we did not have dinner in the hotel.

We also had to put up with the smell of glue throughout the hotel from some carpet which was being laid.

We most certainly would not recommend this hotel to anyone.

Room Tip: A room overlooking the pool on the second floor should be good - we asked for one of these when we b...
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 24, 2013

This was a good hotel food was good and so was the pool, we had the biggest balcony but it needed something on it as it only had plastic chairs on it. Anyway the room was GREAT with a jet bath and shower.I wouldn't say it was the best for childrn because its all very calm and quiet. But still fine as I am young and it was fun. Have a great holiday.

Room Tip: With the biggest balcony
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedfordshire UK
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 11, 2013 via mobile

Great little hotel on the edge of a fine town. Loved the bathroom and the pool area is very comfortable. Not sherry drinkers we very much enjoyed the draft sherry bar in the heart of the town and the gastro tapas restaurant. Could have stayed longer!

Stayed September 2013, traveled as a couple
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jsanudo, Gerente at Hotel Villa Jerez, responded to this review, October 14, 2013
Dear Guest:

Thank you vedry much for your feedback definitely help us to improve and will help other travelers looking for an autentic experience discovering the city and its attractions recommended by our staff.

Please find all details and exclusive advantages in hoteles andaluces con encanto site.

Best Regards

Juan Sañudo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Jerez

Address: Avda de la Cruz Roja 7, 11407 Jerez De La Frontera, Spain
Location: Spain > Andalucia > Costa de la Luz > Jerez De La Frontera
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Jerez De La Frontera
#2 Romantic Hotel in Jerez De La Frontera
#2 Business Hotel in Jerez De La Frontera
#4 Family Hotel in Jerez De La Frontera
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Villa Jerez 5*
Number of rooms: 18
Official Description (provided by the hotel):
The Hotel Villa Jerez is an old Jerez mansion refurbished as a 5* boutique hotel in the city centre of Jerez de la Frontera, strategically located just a few minutes from the REAAE and the Trade Fair Centre. The hotel has 18 rooms, 14 superior doubles and 4 Junior Suites, all facing outdoors with views of the garden or swimming pool. ... more   less 
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Also Known As:
Jerez Hotel De La Frontera

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