I stayed here for 2 nights in the second week of September 2014 - in hot sunshine.
I was very much looking forward to this 4 star plus hotel on the Golfo aranci - plus a website with pictures to depict its beauty.
My experience was one of utter disappointment.
Firstly the positives .The location of this hotel is so ideal, right on the beach with great views, a sandy shore and beautiful sea. I found the service provided by the hotel staff (operating the beach lounge chairs/umbrellas) to be favourable.
I dined in the outside part of the restaurant - tables had beautiful white canvas style umbrellas with green flowers. The romance was illuminated by the subtle lighting. The lounge area was well laid out with nice white sofa chairs with blue emblems. It was clean and air conditioned.
Now to the negatives. Firstly, the taxi the hotel booked for me to take me from Olbia Airport to the airport was dreadful standard. On arrival the welcome I received was not warm; I wasn’t offered any help with luggage, nor offered any welcome drinks. The receptionist and staff didn’t seem bothered - and were just talking amongst each other at a non-busy time.
The classic double room booked with no sea view room was small and tired - no way near befitting a 4 plus* hotel. The room shabby, the décor was dated and it wasn’t very clean. The bathroom was unsafe in every sense - the shower was slippery with a wobbly glass in the cubicle. The floor area, was covered with smooth tiles(like wall tiles) - so absolutely unfit for purpose - I slipped a number of times, even when there was no water on the floors.
The balcony was so dated and filthy - particularly around where the air conditioning unit where there was a lot of black grime. The storage storage space was limited and there was no offer of free Wi-Fi.
The rooms soundproofing so you could hear what was going on in other rooms - babies crying constantly.
The so called double bed had twin beds pushed together, despite assurances in advance that I would get a double mattress..
This hotel is in need of a total re-vamp and should close for this work to take place.
The customer services training across the hotel was poor - from reception, restaurant to the management team. I heard swearing on a number of occasions - very unprofessional..
The cocktails I ordered were not cocktails - they tasted like cheap brand alcohol, mixed with poor quality juice and excessive quantities of ice - these were appalling cocktails and the accompaniments were not much better either.
I had dinner at the hotel and the food was fine - the breakfast had a decent variety - the bar next to the beach served a variety of snacks.
The lasting impression I had of the hotel was that on checking out, we also carried our bags to the car - and had to share the taxi with another couple who were apparently running late for their flight !
This hotel is so disappointing when you compare it to similar star hotels around - the service and standard does not remotely fit the rating and price you pay. I was left in utter despair.
- Official Description (provided by the hotel):
- Completely renovated modern high quality 4 Stars Hotel with private beach, pools, restaurants, dock. ... more less
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- Also Known As:
- Gabbiano Azzurro Hotel
- Gabbiano Azzurro Golfo Aranci
- Hotel Gabbiano Azzurro Sardinia/Golfo Aranci, Italy