I stayed at this hotel for five nights at the end of November. After the second night of not being able to sleep because of the very poor standard of the mattress (the springs could be felt through the top padding) I requested it be changed. Despite being assured that the problem would be sorted, it was only on the last night, after three reminders, that we were given a change of room. I contacted customer relations who told me that the hotel would get in touch to apologise. Nothing happened. Eventually I received an apology from customer relations (not even a suggestion of recompense) .
I would not recommend this hotel if you need a good nights sleep in a good quality bed.
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- Also Known As:
- Holiday Inn Rastatt
- Rastatt Holiday Inn