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“Noisy, tatty, no client service, bad area” 2 of 5 stars
Review of Alliance Hotel Paris Porte Saint Ouen

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Alliance Hotel Paris Porte Saint Ouen
3.0 of 5 Hotel   |   Rue de la Fontaine 9, 93400 Saint Ouen, France (Formerly Holiday Inn Garden Court Paris Porte de Saint Ouen)   |  
Hotel amenities
Ranked #1 of 5 Hotels in Saint Ouen
gmp67
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Noisy, tatty, no client service, bad area”
2 of 5 stars Reviewed November 9, 2012

This hotel has nothing to commend it. It is in an area that no woman would feel very safe in after 10pm. The hotel itself is very tired, grubby and ill cared for. Paper thin towels are frayed, carpets are worn and the staff are similarly tired. Only one member of staff showed any courtesy whatsoever. THe main problem here is the proximity to the ring road - you can practically see the facial details of the drivers as they whizz past - bad insulation means a constant noise throughout the night and therefore sleep was in short supply.

Room Tip: If you have to stay here request a room on the other side to the periphique
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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125 reviews from our community

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    36
    46
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Toronto, Canada
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed September 25, 2012

We stayed here for two nights on a Contiki trip. The room was decently updated and the breakfast was okay. Our main problem with it was the location. It is quite far from the sights (at least 30 minutes by metro) and in a pretty bad neighbourhood from what we experienced. The girls on our tour felt unsafe walking around the hotel at night-- outside of the hotel there was an unmarked van with a man sitting in it in the dark each night which scared us a bit. The hotel itself is okay but I would recommend staying closer to the sights if possible.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usquert
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 19, 2012

I booked this hotel a while ago. And then read all the negative feedback on this site. Not true at all! The staff is friendly, (they offered me a double bed and a bath in stead of two single beds and a shower for the same price even though I was single) The room was very clean and cleansed every day. The location is good: just a 2 min. walk to the nearest metro. And from there you can reach any point in Paris in no-time. Another plus is that is close to the Peripherique, so when traveling by car; it is easy to acces. Your car is safe: behind bars and for free. The WiFi works perfectly and is free also. The breakfast is good. The rooms aren't big, but hey: you only need them to sleep in them. The rest of the day you'll be out anyway.

To make a long story short: a great place to stay!

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 25, 2012

Our hotel stay was arranged by our Tour Manager. It's suppose to be a 3/ or 4 stars but it turn out to be less.
The reception desk staffs are unfriendly and rude. The rooms are not well maintained. We have changed rooms. They are so reluctant to change but we insisted.
1st room the air conditioner control - spoiled and it dropped off from the wall.
2nd room the lock of the door was spoiled
I bet they will repair the next day even they promised to look into it the next day.
If they really take it seriously, we could not even find any fault in the room during check in. The fault has been lying there for days/weeks/ or even months.
Luckily, we stayed there for 2 nights. If given the choice to choose, we will not stay there and that is for sure!! one rotten egg will spoil the basket of eggs.

  • Stayed November 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed April 6, 2012

Stayed here in March 2012, OK at best, very small rooms, dirty hallways, not the best area of Paris, homeless people sleeping nearby. Passable but only stay here if you're stuck. Breakfast was good actually.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola Beach, Florida
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 8, 2012

I just returned from Paris, staying in the Holiday Inn for New Years.

Although the room is very clean (aside from the fact that the bathroom smelled like urine), my experience was bad.

Breakfast is 15€, and it wasn't even good. I ended up going around the corner to the Barry and getting breakfast much cheaper every morning.

I accidentally left my watch laying on the nightstand, and it was stolen. I'm currently working with Holiday Inn in regards to this.

The hotel staff is not overly friendly, but much nicer than most French people living in Paris.

The metro is relatively close, but it isn't somewhere you would want to let your guard down, especially at night. There are gypsies around and a bridge you have to walk under than wasn't very well lit. Once I reached the alley every night, I was relieved because it was fairly well lit and safer feeling.

Pros:
- Clean rooms
- Rooms are nicely laid out, even though they are small compared to rooms in the USA
- Staff will help you
- Close to metro
- Very comfortable beds

Cons:
- Cleaning crew stole my watch
- Rooms are small (expected in Europe though)
- Area feels unsafe (although I experienced no problems)
- Room was ridiculously hot and wouldn't cool down without the window being open.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
88 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed January 7, 2012

Stayed in this hotel in Dec 2011 as part of the Contiki tour. The road in front of the hotel was too narrow for our bus to stop so we had to drag our luggage from the drop off area, which is about 2mins walk, so it's not too bad. The lifts (apparently quite common in Europe) are so small only 2 people with about 4 luggages can enter. Our assigned room is on the third floor, instead of waiting for ages (48 of us!) we just carry our luggage up the stairs.

The room is shockingly tiny(between the bed and the wall and less than my arm's length). I mean really tiny. there isn't space to store 2 luggages. I think the use of space is probably not the best, since it's a tiny room, there isn't much point having a bath and shower over. Basin area is tiny so there isn't much space for toiletries. Tv is seated above the small desk (smart) and this hotel (out of the rest in our trip) provides a kettle, which i had took for granted that it's a norm thing in every hotel.

Although small, it appears to be clean. There are sheets provided(many hotel in Europe don't!) and you can open the window for fresh air. Heater works too. English channels(BBC, CNN) are available on the TV program.

On the back of the door, it published it's rates, which is about 200Euro for 1 night stay. Frankly I will not even pay 100E for this hotel in this location, which is about 15mins walk to the nearest Metro station (Saint-Ouen) which you can't see it on the main metro map, and it's another 15-20mins ride to the city. One way ticket cost E1.70.

As for breakfast, although we have a cut down version for the breakfast(because of the tour), where we are seated we can see the main breakfast area for other guest and it appears to have hot food. our breakfast is not too shabby, different types of beverages are provided, ham, cheese and different types of pastry, bread and yoghurt are given too.
I find the prices of drinks rather high(E7 for a glass of house wine) but i guess it wouldn't be considered high given it's a Holiday Inn branding.

Summary- it's clean and decent so I won't complain. But it will not be my choice of hotel if i'm travelling independently.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alliance Hotel Paris Porte Saint Ouen

Address: Rue de la Fontaine 9, 93400 Saint Ouen, France (Formerly Holiday Inn Garden Court Paris Porte de Saint Ouen)
Location: France > Ile-de-France > Seine-Saint-Denis > Saint Ouen
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Saint Ouen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Alliance Hotel Paris Porte Saint Ouen 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Garden Court Paris Porte De Saint Ouen Hotel Saint Ouen
Holiday Inn Saint Ouen
Saint Ouen Holiday Inn

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