Considering the price I really did expect more for my money. As I was travelling alone with my two young sons, booking two rooms was impractical - ruling out most of the four star hotels in Le Touquet.
So when I saw the Holiday Inn was offering a room for three persons under the title of "cabin room" I booked it straight away, without looking further, as with a Holiday Inn you presume some level of comfort.
We arrived early so were not terribly surprised to find our room wasn't ready. So we went off into town (a 15 minute walk) and returned 15 minutes prior to the official 4pm check in time.
The receptionist said the room still wasn't ready and to give it half an hour. I answered that if it wasn't ready by 4pm we wanted a full refund and would stay elsewhere (we had left home at 6am and were desperate to freshen up). In true French style the room suddenly became available 15 minutes later.
We were given a ground floor room and initially thought there had been some mistake - as all we could find was one large double bed. To my astonishment I opened up a cupboard to find it was actually a tiny single windowless, cupboard less, room. The only plus side was that my children found it hilarious. I uttered a silent prayer of thanks that I had only booked us in for a single night - particularly as the rate was one which did not give the option of a refund.
That evening we went out and had a stroll along the spotlessly clean beach followed by an excellent meal at Jean's Brasserie. As the hotel is so far from the actual town we drove this time, and parking was free after 7pm (car parks all next to the beach).
That night we all went to bed so tired I think we could have slept through a hurricane - how wrong I was! From 8 30am the following morning, at regular minute intervals I was kept awake by the sound of a dog barking.
Eventually I could take no more and marched down to the reception to ask the manager to put a stop to it. He claimed the dog must have been in the car park but I corrected him and said it was 100 per cent in the room, as I could clearly hear it behind the door.
He promised to deal with it but the dog was still barking ten minutes later - so I began pounding the door myself until the barking miraculously stopped. It was apparent that whoever should have been looking after it had just left it in the room. It also says much about this appalling hotel that they would let someone with a dog book in a room next to a family. In fact the only surprise is I wasn't asked to keep it in my cell.
No one from the hotel bothered to update me on what action, if any, they had taken. And at checkout later the frankly daft manager said the dog had stopped by the time he went to investigate - no apology for putting a dog in a room next to us. He then asked me why I had been so angry in the morning. I replied that I was always like that when I booked an expensive room and found myself being woken up by a barking dog. I said that we English were just moody that way.
Frankly this hotel has no idea how to treat guests. The resort itself - beach, bars, restaurants - is lovely.
- Official Description (provided by the hotel):
- Located in the resort centre, Holiday Inn Resort Le Touquet welcomes you to the Opale Coast.You will be delighted by its modern architecture. The passage-ways are roofed with glass, showered by light and trimmed with flowers. There are 88 rooms including 32 mezzanines and 2 Suites.Succumb to the temptations offered by our restaurant "Le Picardy" and the cosy atmosphere of our bar "Le Royal".Eight meeting rooms are available for groups from 10 to 100 people for meetings. ... more less
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- Also Known As:
- Holiday Inn Le Touquet Hotel Le Touquet
- Le Touquet Holiday Inn