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“Top Quality Airport Hotel w/ expensive WiFi” 5 of 5 stars
Review of Crowne Plaza Hotel Brussels Airport

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Crowne Plaza Hotel Brussels Airport
4.0 of 5 Hotel   |   Da Vincilaan 4, Diegem 1831, Belgium   |  
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Ranked #1 of 11 Hotels in Diegem
Stuttgart, Germany
Top Contributor
57 reviews 57 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
30 helpful votes 30 helpful votes
“Top Quality Airport Hotel w/ expensive WiFi”
5 of 5 stars Reviewed February 4, 2013 via mobile

Perfectly kept up airport hotel with up to date furniture and design. Rooms have very good size, some nice design touches, e.g. in the great bathroom with oversize shower and extra bathtub. Wifi was 20 Euro and breakfast not included in our rate. 40 Euro upgrade to club room level with lounge access seemed to be the better deal than paying each separately. Discussion about that with front desk staff was awkward at times but all in all front desk an entire hotel staff was very friendly, helpful and professional. On request staff offered jogging map for the vicinity - highly appreciated. Behind the hotel sits a public park with some ponds. Looked beatiful, was nice for stretching and must be very nice place to relax in summer. Breakfast buffet was top notch. If you stay at Brussels airport, this would be my overnite recommendation. Get to Brussels via close-by Zaventem train station instead of choosing the airport train terminal. Zaventem is closer, 10-15 minute walk, an this will safe you a whopping 5 Euro airport surcharge on the 2,70 Euro trainfare oneway. Fin de siecle restaurant in central Brussels and as recommended by the general aviation terminal (Abelag) staff was a great informal dinner location, prepare for a wait fo a table, though ... Very popular place.

Stayed January 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, April 1, 2013
Dear Guest,

Many thanks for your review.

Since your last visit, we have upgrade our "Club Lounge" service, we invit you to have a look for your next visit. We are happy to read that your were able to make the most out of your visit to our hotel and took the opportunity to visit the surroundings, with our great park and even got o Brussels to enjoy its dazzeling life.

Looking forward to welcoming you back soon.

Best regards,

Françoise Rennotte
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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488 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Mumbai
Top Contributor
68 reviews 68 reviews
60 hotel reviews
Reviews in 39 cities Reviews in 39 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 2, 2013

Stayed at this hotel in transit between arriving late and flying out early morning.

The shuttle arrived perfectly on schedule at BRU airport. The driver helped me with all my luggage without asking and did not even expect / show any signs of wanting a tip.

Was welcomed warmly at the hotel and despite being a reward booking, was actually congratulated by the receptionist for having been able to redeem my points. (Most hotels have a different attitude towards award / free night stays but it was such a pleasant feeling here at the BRU airport Crowne Plaza) Was personally helped by the gentleman (whose name was Jacob I think) who took one of my bags with me and personally escorted me to my room. Being a priority club member, I was immediately given a free drink voucher to be used at the bar.

The aroma therapy spray and the mints is always such a good touch in the room.

The room was clean and perfect except for a missing face tissue box which was promptly brought up to my room by a member of their team when I informed them about it.

The mini bar is priced a quite high for something as basic as a soft drink. Even the room service charge appeared quite high at Euro 7 over and above the meal cost.

I chose to eat breakfast at the airport as it was very expensively priced at the hotel.

Was checked out in 10 seconds, once I handed over my key at the front desk.

Shuttle arrived on schedule (this time no help was offered even as I struggled but I guess it depends from driver to driver).

Room Tip: A room by the elevator would facilitate quick entry and exit.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, April 1, 2013
Dear Guest,

Many thanks for your review

We do cherrish our Loyal guests, and are happy to read that you recieved the service you deserve, as all our guests do.

We do hope to see you again in the future

Best regards,

Françoise Rennotte
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torbay
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 2, 2013

Very grand and very good service, but somehow soulless, like a posh Travelodge. The food and drink is very expensive. (8 Euros for 500mil local beer.) The bedroom was excellent. The hotel is conveniently placed for the airport and the motorway and with pleasant landscaping to the rear. If visiting as part of a coach tour, as we did, expect to be treated differently from the other guests. "That breakfast buffet is not for you, yours is in that side room." Not that our breakfast was in anyway inadequate, a good selection of well prepared food. I would say this is a place to visit if someone else is paying, ideal for expense account NATO and Eurocrat travellers. If holidaying in Brussels I'd go for a more central hotel with more character.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, April 1, 2013
Dear Guest,

Many thanks for your review.

We are sorry for the mixed feeling that you have about our hotel, this is certainly not our intention to give you these. We do hope however, that your stay in our hotel was most enjoyable and that we were able to give you a good start/end to your tour.

Best regards,

Françoise Rennotte
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brugge
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 23, 2013

This was our second time staying in this hotel. We booked two interconnecting rooms because we were travelling with children. The price was very good for a family and it included free parking for 10 days! The rooms were very comfortable and clean. Staff was very friendly and professional. We will definately stay here again!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, January 28, 2013
Dear Guest,

Many thanks for your review. We are happy to read that our Park N Fly package was the most suitable for you and that you and your family enjoyed your stay with us.

Looking forward to welcoming you again

Best regards,

Françoise Rennotte
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2013

I was routed to this hotel when my flight was cancelled. Having minor experiences of so called Airport hotels I didn't know what to expect. I must say I was reallu surprised in a positive way. A modern hotel with really nice rooms. Convinient transportation to/from the airport made the stay both easy and comfortable.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, January 28, 2013
Dear Guest,

Many thanks for your comments on your recent stay with us. We were happy to read that despite the fact that you were stranded in Brussels, we were able to make your stay as enjoyable as possible.

We do hope to see you again in the future, for some different reasons maybe?

Best regards,

Françoise Rennotte
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rijswijk, Zuid-Holland, Netherlands
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 22, 2013

This was the second stay we had in this hotel and I must say, its was even bettter than the last. The first time I was there for a stay with some friends this time I was there with my wife.

The parking has nice big spaces, the entrance and the lobby are nice and luxurious. Very polite en friendly personel. Rooms are more than comfortable and also luxurious..

I am already looking forward to my next trip to brussel and most certaily to this hotel in June.

Thank you!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aarschot, Belgium
Top Contributor
77 reviews 77 reviews
47 hotel reviews
Reviews in 54 cities Reviews in 54 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed January 5, 2013

The hotel had fee parking, and a free shuttle to Brussels airport. The room was nice and comfy, however, in the bathroom you could already see signs of deterioration (e.g. silicone on sink starting to come of). Also, the TV was just too complicated to work with, especially because the remote didn't work properly. One of the reasons we booked this pricey hotel were the sauna and steamroom. However, the last one didn't work (they were renovating it), and the sauna was men/women only, not nice when you're in the hotel as a couple... The breakfast was expensive (around 22 euros I think), and was really disappointing. We had to find our own cutlery and they didn't serve us any coffee or thee, so we tried to find this ourselves. The breakfast buffet was poorly, the bread rolls looked so white I kept wondering wheter or not they had been fully baked, there was only one kind of cheese, the cereals tasted like they had been left open for too long... All in all, this was a waste of money and not being a rich banker, that kinda sucks :) I think this hotel is only a good solution when you fly from Brussels airport the next day...

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, January 15, 2013
Dear Guest,

We are happy to hear the stay was nice and provided you with the needed comfort.

For us, it is very important to keep up to date with the latest trends and this goes for every aspect in the Hotel inclusive our Health and Wellness Centre. We are currently renewing the Steam bath for better functioning and are looking forward to re-open by the end of this week.

We appreciate your comments and value this very highly. Corrective steps have been taken to ensure up to par service as excepted from Crowne Plaza Brussels Airport.

Best regards,

Françoise Rennotte
Reservation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Da Vincilaan 4, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Diegem
#1 Luxury Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Official Description (provided by the hotel):
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem

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