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“Be careful of your belongings in this hotel” 2 of 5 stars
Review of Crowne Plaza Hotel Brussels Airport

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Crowne Plaza Hotel Brussels Airport
4.0 of 5 Hotel   |   Da Vincilaan 4, Diegem 1831, Belgium   |  
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Ranked #1 of 11 Hotels in Diegem
Portland, Oregon
1 review
“Be careful of your belongings in this hotel”
2 of 5 stars Reviewed October 10, 2011

While doing business in the main lobby of this hotel in the middle of the afternoon, i lost my laptop briefcase with most of my belongings in it. There were enough people working on the floor from the hotel, that any suspicious activity could have easily been noted and monitored. Alas, my bag is now lost and according to the hotel staff, nothing untoward was noticed in the hotel's CCTV. So my advice to travelers to this hotel is, watch your belongings' as you never know who from the Hotel is swiping them.

Stayed October 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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486 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • English first
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English first
Teesside
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed October 5, 2011

we made a two-night stopover between england and bavaria. everything in the room are very modern and well thought of for the convenience of their guests. good power shower, ipod/iphone docking station, wifi facility, 42 inch flat screen television with multi-lingual and pay per view channels, a corner dedicated as tiny office for those busy business travellers, huge robes, the bar/mini fridge is well stocked, the bed mattress is very comfortable for a very good night sleep. the laid breakfast there's wide choice, hot breakfast, cold meats, cheeses, cereals, youghurts, pastries, fresh fruit salad, freshly squeezed orange juice. the staff are all very attentive, polite and courteous.

guaranteed good night sleep for worn out travellers.

Room Tip: ask for the room located at the back of the hotel
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, October 25, 2011
Dear Guest,

Many thanks for your honnest feedback. We were pleased to read that we managed to give you a good start to your holidays.

Best regards,

Françoise Rennotte
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 2, 2011

I stayed here for 2 nights while on a business trip to Antwerp. The free shuttle runs every 20 mins from the airport & it takes just 6 mins to get to the hotel. The room overlooked the atrium, but was super quiet & there was no noise at all from the airport. The room had lots of lovely extras that you may not expect from an airport hotel. a fluffy bath robe, chocolate on the bedside table, lovely comp toilettries in the bathroom and free bottle of water. There was also a complimentary aromatherapy kit to aid natural sleep (lavender pillow spray & night scent)! When I used the WIIFI it was free - just got a code from the reception & Bob's your uncle! I also forgot my plug adapter & the receptionist lent me one with no problem. All the staff were really friendly & helpful and nothing was too much trouble. There was 24 hour room service - after 11pm the menu is a bit restricted, but still good although quite expensive ( a smoked salmon sandwich = E16!). Mini bar well stocked, but very expensive. All in all an excellent place to stay with lots of nice extras.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, October 25, 2011
Dear Guest,

Many thanks for your comments on your recent stay with us. We were happy to see that you enjoyed our "Sleep Advantage" program, as well as the rest of the hotel. We do strive to reach guest satisfaction and your review clearly shows that we reached it.

Best regards,

Françoise Rennotte
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed October 1, 2011

I stayed in this hotel on business for 6 nights the hotel is 4 star but the service is 5 star The hotel is 10 minutes by taxi from the airport and there is a park at the back of the hotel which is a great area to chill out after a busy day I would recommend this hotel to business users

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 23, 2011

Five minutes from the Brussels International Airport by free hotel shuttle, the Crowne Plaza presents a sleek facade and gracious lobby. We made a two-night stopover between Vancouver and Moscow and little imagined that, after our long trip, we'd enjoy a relaxing outdoor supper beside a large green park watched over by a family of Canada Geese.

The hotel is an easy 4-star and staff are friendly and accommodating. Appetites jaded by travel, we were offered the snack menu from the bar with extra bread. Rooms overlooking the park are super-quiet and well-furnished, bathroom and shower hold a number of amenities. There's a mini-bar but watch out for its automatic charging system –what you take is what you get and there's no putting it back.

Extras are expensive by North American standards. Internet costs E5 an hour or E22 a day, breakfast buffet is E22 and a glass of wine E8.

Room Tip: Request a room overlooking the park for a lovely view and a quiet night.
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  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 19, 2011

As other reviewers have indicated, this hotel is very close to the airport, not walking distance, but there is a shuttle that runs every 20 minutes during the day – only 6 minutes from hotel to airport. The shuttle doesn’t run between midnight and 6AM, but hotel will arrange a taxi - less than 10 minute ride to the airport (cost me about 13 euros).
Service was superb, front desk and restaurant personnel were all cheerful and helpful – all spoke perfect English.
The property itself appears to be somewhat new and fresh. My room was very clean and nicely appointed and had a nice view of the village of Zaventem. Good quality toiletries in a nice clean bathroom with both tub and shower. There was plenty of hot water and clean towels. My room was super quiet (couldn’t hear the slightest aircraft sounds) and the bed was very comfortable. High speed internet worked flawlessly. The flat panel television must have come with 500 channels in every imaginable language!
On site restaurant provided very good quality meals with a decent selection, and a good selection of Belgian beers.
The property is located in the village of Zanventem, a quiet Belgian community with a few restaurants and a Leonidas chocolate shop within about a ten minute walk. There is also a convenience store located just next to the hotel property. You will not find a hopping night life here. The train station is about a 15 minute walk and is unmanned (you have to buy the tickets from the conductor on the train) and is a bit daunting at night as it is spooky quiet and not well lit. In spite of that, we didn’t feel unsafe, though I think my wife would have been a bit anxious to walk there alone at night.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, September 27, 2011
Dear Guest,

Many thanks for your comments on your experience in our hotel. All your compliments have been passed on to the staff. We were thrilled to read that you enjoyed your stay with us.

Looking forward to welcoming you soon in the near future.

Best regards,
Françoise Rennotte
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Top Contributor
76 reviews 76 reviews
38 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 12, 2011

Hotel is very close to the airport, during ste times there is a free shuttle to the airport. Hotel staff is very friendly. The hotel is brand new, it has a great atrium and the backyard is a garden with a pond etc.

There are great park sleep fly deals so you can star you're holiday very relaxed.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, September 27, 2011
Dear Guest,

Many tahnks for taking the time to rate our hotel and your experience. We were very happy to read that your holidays started well thanks to our "Park Sleep and Fly" package.

Looking forward to welcoming you soon in the future

Best regards
Françoise Rennotte
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Da Vincilaan 4, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Diegem
#1 Romantic Hotel in Diegem
#1 Luxury Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Official Description (provided by the hotel):
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem

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