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“Handy airport hotel” 3 of 5 stars
Review of Novotel Brussels Airport

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Novotel Brussels Airport
3.0 of 5 Hotel   |   Da Vinci Laan 25 | Bedrijvenzone Diegem-Vuurberg, Diegem 1831, Belgium   |  
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Ranked #3 of 11 Hotels in Diegem
GreenLeadersBronze level
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Handy airport hotel”
3 of 5 stars Reviewed November 11, 2013

Needed a hotel near the airport for the 06:00 flight out the following day. The shuttle between the hotel and airport ran every half hour on the Sunday I was there. Think it's every 20 minutes on any other day. Very close to airport . Managed to book shuttle for the Monday morning since my flight was earlier than when the shuttle started. Free to book, no issues and not something you need to worry about if your flight is at a strange time. The hotel was fine, but there isn't much to do there. I went back to the airport to get a wider range of food choices. The restaurant and bar didn't look that bad, but were just empty. I'd stay again.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, November 26, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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611 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Russian first
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English first
Gothenburg, Sweden
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 31, 2013

Stayed here one night with my 3 month old baby, they were super accomodating in the hotel and the staff of the restaurant were super nice. The pool was also nice!
I really enjoyed my stay in there, the bed was nice and comfie. Highly recommend!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, November 26, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 30, 2013

I stayed several time in this hotel mostly because it is located close to the airport and they have a park and fly option that is very competitive and easy to use. End of October I landed at 3.00am, and a shuttle was quickly available to pick us up. The room was renovated, pleasant. last year, the room was not renovated and looked a little bit "tired". Much better now.
I contacted them several time by email before this stay and got a satisfactory response within 4 hours.
Friendly and polite staff at the reception, very helpful shuttle driver.
Recommended.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, November 26, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farnham, United Kingdom
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 27, 2013

I stay here regularly as my Belgium office is nearby. It is a very average hotel. Some rooms are refurbished and are very nice, just make sure you don't get one on the motorway side as it's unbelievably noisy! TIP - ask for garden side/ view room when checking in. The other strange thing is they will serve you a last beer in the hotel bar, then come round a min or two later and ask you to take your drinks down to reception - a bit odd as they've just sold you the drink. Otherwise friendly staff.

Room Tip: Avoid motorway facing rooms - the windows don't block out the noise
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, November 26, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
東京
Top Contributor
165 reviews 165 reviews
84 hotel reviews
Reviews in 62 cities Reviews in 62 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed October 24, 2013

Facilities including room and its equipments are typical Novotel and just satisfactory. Shuttle bus from the airport to the hotel is not frequent but not too less, and it takes about ten minutes
which may be regarded not close but not so far. Recommendable when the room rate is considered.

Room Tip: Better closer to the lift.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, November 26, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Top Contributor
95 reviews 95 reviews
67 hotel reviews
Reviews in 55 cities Reviews in 55 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 24, 2013

For my last night in Belgium 19th October 2013, I decided to stay at Novotel Brussels Airport considering that I had a 07:00 AM flight the following day to Stuttgart. Coming from Ghent where I stayed during that Belgium trip, I deemed it more wise to spend my last night near the airport. I took the early evening train from Bruges (where I had an earlier engagement that Saturday) to the airport and from there availed the complimentary shuttle service to the hotel. Novotel is approx. 2.5 kms. away. By check-in, I immediately requested for another airport transfer for the following morning at 05:30 and sure enough, the chauffeur was there the next day waiting for me! The overall surroundings of the hotel was pleasant, the staff courteous and friendly and the room is spotlessly clean and nicely furnished. I would recommend this hotel anytime!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, November 26, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 22, 2013

Yes, an average hotel, but costing less than the nearby average competition. Maybe nothing amazing to write home about, but extremely pleasant and helpful front desk staff, better than average reasonably priced dining and clean functional rooms. Why pay more? Travel a lot for business, and would come back to the Novotel Airport without hesitation.

Room Tip: Perhaps a room facing the inner courtyard?
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, November 26, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brussels Airport

Address: Da Vinci Laan 25 | Bedrijvenzone Diegem-Vuurberg, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Diegem
#4 Romantic Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Brussels Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Brussels Airport hotel is located 30 min by train from the centre of Brussels. This 3 star hotel is the ideal base for a business trip to the Belgian capital or to the Heysel Exhibition Park. Connected by a free 24 hr shuttle to Brussels Airport, the hotel features 209 modern and comfortable rooms, plus 9 modular meeting rooms and a fitness centre. The bar and restaurant, open until midnight, boast views of the garden and swimming pool. ... more   less 
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Also Known As:
Novotel Brussels Airport Hotel Diegem
Novotel Hotel Brussels Airport
Novotel Diegem
Novotel Hotel Diegem
Diegem Novotel

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